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Rated 3.9 out of 5 by 146 reviewers.
Rated 4.0 out of 5.0 by Comfortable bed and quiet surrounding This hotel provides comfortable bed and a quiet surrounding which allows me to have a good rest at night. During my last stay, I commented that the breakfast served at the Executive lounge did not look fresh. This time round, I noticed they had made efforts to improve on this but I believe they still do better. 25 February 2014
Rated 4.0 out of 5.0 by The Greatness of Location Brings Pros and Cons Great location, in Wangfujing Street, maybe the second nearest international franchise for Beijing core (for politics: Zhongnanhai; for business: Oriental Plaza; for sight-seeing: Forbidden City). But the hotel attracts far too many tourists, food easily met shortage and difficult to find seat in Essence Cafe for breakfast in the morning. The bathroom is the biggest I have ever seen. But the room itself is no bigger. Seemed odd. 22 February 2014
Rated 4.0 out of 5.0 by Hotel with Very Convenient Location and Acceptable Price Range This hotel is not new, but based on its convenient location and price range, I still would recommend it especially for those first time visitor to Beijing. Hotel also had a very good membership recognition to its IHG members, which I appreciate very much. And the overall staff service from the hotel is acceptable. Hotel room is a bit dated, especially the toilet that renovation is needed. But based on the room rates in comparing with the hotels from others international chains, you can't complain too much. Overall I have a pleasant stay with my family. 17 February 2014
Rated 4.0 out of 5.0 by 整体还不错,没有停车场很不方便 酒店整体不错,尤其是地理位置,想去王府井附近的就选择这里吧,步行10分钟到王府井步行街,最大的问题是酒店没有自己的停车场,开车的朋友注意,我在酒店住了两天,在对面的收费停车场停的车,停车费200元。 14 February 2014
Rated 4.0 out of 5.0 by first trip to Beijing Nice location, good price during Spring Festival, will choose it again next time. 13 February 2014
Rated 1.0 out of 5.0 by 惊讶,失望 我一直是洲际集团的粉丝。出差或旅游一直入住洲际集团旗下品牌酒店。但是北京这家皇冠假日酒店却让我很吃惊!虽然这次我订的是特价房,但作为一家洲际集团旗下五星级酒店,第一天到达酒店,没有任何工作人员向我问好,晚上回到房间发现:1、没有开夜床。2、床单上竟然有毛发。3、衣柜西裤架上居然夹着一张用过的纸巾,非常恶心!之后我打电话告知了客服务服中心,催了一次之后服务员才到房间来处理。客房服务员照相取证之后告知我这些情况第二天会报告主管领导,后面会给我一个满意的答复!但是一直到我退房一直没有得到任何答复,我也不是要求酒店方给与我什么,但是这种办完事之后没有任何回复的感觉很不舒服,不像一个星级酒店应该有的素质。退房那天我告知前台服务员房费我是提前付过的,结果服务员在没有任何核实的情况下就告诉我肯定是我自己搞错了,随之就刷了我一笔消费。后来我跟银行取得联系才知道我付了2倍费用。唉,简直无语了。我在其他地方的皇冠假日、智选假日、洲际等都没有遇到类似的情况。想不到在首都北京遇到这样的一次不愉快的入住体验! 12 February 2014
Rated 4.0 out of 5.0 by 工作人员的服务意识明显比上一次入住要好 第一次入住的体验不是很好,我住的是行政楼层,工作人员当普通楼层处理的,第二次入住时的工作人员的服务意识明显比上一次入住要好 10 February 2014
Rated 4.0 out of 5.0 by Location is very nice This hotel located on Wangfujin street which is so convenient for a vacation in Beijing, room is clean and nice. However the facility is old and swimming pool is too small, the upgrade for platinum member is not so well arranged when I checked in, from my experience as platinum member I don't think that's an upgrade room at all. Upon my request, it got changed finally. 03 February 2014
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