Crowne Plaza Beirut

Hotel Front Desk: 961-1-754755

Hotel Fax: 961-1-749555

Hotel Email: info.cpbeirut@ihg.com

Check In: 2:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
Rafic Hariri International Airport (BEY)

- Distance from hotel: 2.8 MI/ 4.5 KM North l

- From the Airport highway, go straight to the city center than turn left to Hamra street reaching the Hotel.

Underground

We do not have Subways in Lebanon.

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- Car Parking Available

- Self-Parking Fee: 11.00 USD

- Valet Parking Available

- Valet Parking Fee: 5.50 USD

- Four levels of underground indoor parking with valet services.

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Hotel Highlights

In collaboration with Fitness Zone in the adjoining shopping centre, Crowne Plaza Beirut offers complimentary entry to its large Fitness Centre with state-of-the-art equipment. Massage treatments are available on request.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.5

based on 59 reviews
89%
Recommend This Property
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Ratings Breakdown

59reviews

  • 5 Stars
    39
  • 4 Stars
    12
  • 3 Stars
    8
  • 2 Stars
  • 1 Stars

Great hotel, wonderful staff

By

September 15, 2014

club

The rooms and amenities at this hotel are excellent. Breakfast is a good variety and in a very pleasant space. The staff is efficient, professional and concerned about making your stay as pleasant as possible. Wonderful people.

I had one problem and that was with the shower head. It did not work properly. It seemed to be filled with hardened lime that prevented the water from flowing properly. This was the only shortcoming to this hotel.

Posted byHotelStaff
September 18, 2014
Dear Valued Guest, Thank you for choosing Crowne Plaza Beirut, and thank you for providing us with your positive feedback. we are very delighted that you have enjoyed our services along with the friendliness of our staff. We will make sure that your remarks are taken into consideration. Hoping to be of great service to you in your next stay. Sincerely, Fady Sawaya, General Manager.
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Not a 5 stars service at all

By

September 11, 2014

The staff of the hotel needs much more training on behavioural competencies regarding customer service and attitude

Room was not always cleaned properly and not vacuumed

Mini bar was not checked frequently

Staff at reception not able to take extra effort to help and they just want to finish up with customers! Even when business center was full I told the reception that I need to print an urgent paper then the reception told me that how come we are sure that the business center is empty and I was there and it was full (attitude)

Sometimes to cash at reception to exchange money

I asked for a bottle of water and received it after 30 mins and the reception told me that the delay is because of the wedding and staff were busy

I didn't know about the hotel facilities, no one informed me about it and on my last day I found that there's a restaurant at 21st floor ( I stayed for 18 days)

The breakfast is kind of a mess

The room keys are always having issues

When walking to the room the AC is not working and it's very hot

The furniture quality is very bad and very low and the bed stands are moving as I am a heavy weight person

The staff behaviour is the key to have better service

Posted byHotelStaff
September 17, 2014
Dear Valued Guest, First, let us thank you for staying at our hotel and thank you for providing us with your feedback. Please do know that we do apologize for the inconvenience. As previously discussed, our aim is to provide our guests with flawless services and unique experiences.Our responsibility is to always enhance our services. we are sure that we can make your next stay seamless and memorable. Awaiting to serve you in the very near future. Sincerely, Fady Sawaya, General Manager.
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A bit of Quality and attention disappoitment

By

August 31, 2014

platinumelite

I'm used to good and excellent service and attention in all other IHG hotels. Here, I noticed that this has been compromised for the value of the location in the Centre of Beirut. I got a room upgrade but it was still tight. I was also expecting a welcoming gesture such as fruit basket or sweets but there was none. The swimming pool was bad surprise in terms of water quality and size and temperature with no shower or changing room facilities. I sincerely suggest you close it or remove it from the facilities list.
All in all I simply didn't feel the warm and generous welcoming attitude I'm used to within the IHG hotels.

Posted byHotelStaff
September 03, 2014
Dear Valued Guest, Thank you for staying at Crowne Plaza Beirut and thank you for providing us with your honest feedback. We do try our best to constantly provide our guests with perfect and pleasant stay.We will make sure that your remarks are taken into consideration. With that, we do hope that your next stay will be much more enjoyable and memorable. .Please provide us with your contact number or contact us at cpbeirut.com so we can obtain additional information. Hoping to be of great service to you in your next stay. Sincerely, Fady Sawaya, General Manager.
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Location Location Location & Awesome Service

By

August 27, 2014

The staff is what makes coming back to this establishment a pleasure!! Whatever you want, you get with a smile from the great welcome as you arrive to the laundry staff. Keep up the good work & see you soon!!
I highly recommend this property!
The location is excellent & you are a stroll away to get any service you want from a traditional shave to clothe stores, currency exchange, lounges, bars, banks, hospital, restaurants etc.
This place is in the middle of it all!!

Posted byHotelStaff
September 01, 2014
Dear Valued Guest, Thank you for choosing Crowne Plaza Beirut and thank you for providing us with your feedback. We do always tend to offer our guests seamless services and memorable stays. We truly are delighted to know that you have enjoyed our location along with our services, and the friendliness of our staff. Hope to see you soon again. Sincerely Fady Sawaya, General Manager
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