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Rated 4.2 out of 5 by 289 reviewers.
Rated 3.0 out of 5.0 by City Centre This hotel looks like it has endured a hard life. It's looks quite battered and bruised by a high city centre turnover. Although the fabric of the hotel is someway below par, the staff are excellent. Attentive, helpful and always polite, they made a poor hotel acceptable. There's lots of work going on around B'ham , hopefully IHG will take the hint and do some work of their own to give this hotel a new lease of life. The staff and guets deserve it. 18 August 2014
Rated 2.0 out of 5.0 by 2nd time and still not listened My first stay mid July was littered with issues, which I politely told reception who in turn 'took off car park charge' and assured that it would get escalated. 2nd visit still the same and worse. Plus rude staff. Mould in bathrooms, pink body fat in shower and torn sheets are not acceptable at any level. I booked the best room that was available which was relatively cheap, but still not tolerable. 15 August 2014
Rated 5.0 out of 5.0 by Great hotel Great spacious room. Ideally placed for Broad Street night out. Car parking a bonus. Can't fault it 15 August 2014
Rated 4.0 out of 5.0 by What you need For business overnight stays the Crowne Plaza delivers what you need. Good and comfortable environment, excellent quality of room service meals, good wireless. Only downsides were limited juices at breakfast eg lack of tomato juice, and poor sound insulation between guest rooms. 14 August 2014
Rated 5.0 out of 5.0 by Nice hotel, very friendly and helpful staff. Room was clean and well furnished and comfortable enough for my wife, two small daughters and me. Had an issue with TV not working properly and we were moved to another room within 10 minutes of reporting it. Also given 2 complimentary drinks and free movie voucher too. Staff where extremely helpful and friendly even on the Sunday when my daughter was unwell and vomited in the dining room at breakfast. They cleaned it up without fuss. Hotel in great location too. Would definitely stay at this hotel again. 14 August 2014
Rated 5.0 out of 5.0 by Great stay Wonderful hotel. Had a great stay. Staff courteous and welcoming. Room clean, bed comfortable. All good. 13 August 2014
Rated 4.0 out of 5.0 by Great service and location We had a good stay with all but 1 of the staff being absolutely amazing and so so kind throughout. We had a very noisy air conditioning unit in our first room and the gentleman in the evening couldn't have been more helpful with this and swapped our room for us. Food was great, rooms were comfortable and well equipped and after the move we really enjoyed our stay!!! A big thank you to the staff! 12 August 2014
Rated 5.0 out of 5.0 by A lovely stay We were greeted by friendly and helpful staff who couldn;t do enough for us. We spent a very comfortable couple of mights at this hotel and will definately return. 11 August 2014
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