Crowne Plaza Birmingham City Centre

Hotel Front Desk: 44-0121-2245000

Hotel Fax: 44-0121-2245119

Hotel Email:

Check In: 2:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM

Birmingham International Airport (BHX)

- Distance from hotel: 10.5 MI/ 16.9 KM South l

- Follow A45 (Coventry Road) taking signs for Birmingham City Centre NIA and Convention Centre.

East Midlands Airport (EMA)

- Distance from hotel: 40.7 MI/ 65.5 KM North West l

- south Viscount Rd toward Viscount Rd Roundabout 1st exit next roundabout 4th exit 453/Ashby Rd nextroundabout A42 heading to Tamworth/Birmingham/M42/London/Leicester/M1/Ashby. Exit toward M6 Jct 8, exit toward M6 Birmingham Central signs NIA

New Street Station

-Distance from hotel: 0.1 MI/ 0.16 KM North

- Walking distance from train station. Taxi charge approx £5.00,

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- Car Parking Available

- Self-Parking Fee: 13.50 GBP

- 24hrs Arena Central Car Park beneath hotel .Chargeable per length of stay - 24 hrs £13.50.Additonal charges if stay over 24 hr period. ***Each entrance /exit to car park is charged individually & over a 24 hr period may result charge in excess of £13.50.

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Hotel Highlights

Book a Club room or Suite at Crowne Plaza Birmingham City Centre and receive exclusive entry into the elegant Club Lounge, where you can meet with colleagues over complimentary canapes and drinks, check email using wireless Internet and enjoy the panoramic city views.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience


based on 314 reviews
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Ratings Breakdown


  • 5 Stars
  • 4 Stars
  • 3 Stars
  • 2 Stars
  • 1 Stars

Poor customer experience


September 29, 2014

I won't be booking to stay in the Crowne Plaza, Birmingham again.

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''Feel at home'' (sarcasm)


September 29, 2014


A good centrally located hotel propperty in Bham city, Manahged by poor front office staff, attentive resturatnt staff and very good house keeping.
A great brand name is in under threat!
A silver lining int he dark cloud is the General Manager who intervened to take a full control, salvaged a situation which could have gone completely out of hand.

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Mixed opinions


September 25, 2014

We booked our stay to coincide with the Lee Evans show at the NIA, having used Crowne Plaza in other cities before. Given that we had some reasonable expectations regarding room quality. On arrival we were issued with a disabled room for our standard double booking. Normally I am quite happy with that as a room option as they are generally less worn and more spacious. This room however had a 4' double that we would not both fit in, a wardrobe that you couldn't open the doors on, paint and plaster missing around the window and an emergency cord above the bed which was hanging off the ceiling. My wife enquired about a room change and was told there were no other rooms available, until she mentioned the ceiling fitting then miraculously a standard room was made available, which did in fact meet our expectations. We found this quite insulting. I have no idea how disgruntled any couple might feel actually booking that room as a disabled room.
I travel extensively for work and stay at least twice a week in hotel rooms. Had we not had the room change we almost certainly would have travelled home after the show rather than stay and the chain may have been struck off my list as business stay option.
Our stay after it was resolved was great, the room we moved to was lovely, the bed very comfortable and the staff very helpful. If not for the initial cock up it would have been all 4's and 5's

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Nice hotel, good location


September 24, 2014


Overall the hotel was really nice, the staff very friendly (especially the Reception and cleaning staff). Reason for only a 3 star for the staff and service relates to breakfast. The food quality was good but unfortunately there was a lack of service at the hot food counter with long periods of absence and food not replenished, resulting in a slow service. That was the only negative experience of the hotel.

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