Crowne Plaza Birmingham NEC

Hotel Front Desk: 44-871-9429160

Hotel Fax: 44-121-7814321

Hotel Email: necroomsales@ihg.com

Check In: 2:00 PM | Check Out: 11:00 AM | Local Time: 7:30 PM


Airport
Birmingham International Airport (BHX)

- Distance from hotel: 1.5 MI/ 2.41 KM East l

- Exit Airport complex heading along A45 towards M42. On approach to M42, follow exit for NEC and Crowne Plaza is on your right hand side.

Train
Birmingham International Train Station

-Distance from hotel: 1 MI/ 1.61 KM East

- Complimentary hotel shuttle service between 0600GMT and 2200GMT, service is subject to availability.

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- Car Parking Available

- Self-Parking Fee: 10.00 GBP

- Barrier controlled. Residents at 10GBP per car, per night. Charges for non-residents will vary

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Guest Reviews

Each review and rating we receive is verified to ensure that we display only information provided by guests who have actually stayed in the hotel.

Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.0

based on 340 reviews
84%
Recommend This Property
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Ratings Breakdown

340reviews

  • 5 Stars
    150
  • 4 Stars
    102
  • 3 Stars
    40
  • 2 Stars
    24
  • 1 Stars
    24

***FANTASTIC****

By

09 July 2014

If you want to see a show in the LG arena go here its just around the corner a short walking distance, suitable if you have young or older relatives. When you get off the train just walk as though you are going into the arena halls, it looks as though you are going the wrong way ( we did) but your not. But you can get a taxi if you want its not that far away. I booked this hotel as it was the nearest to the LG Arena as I wanted to stay after watching the Dolly Parton Show with my daughter and was not able to catch a train home. So we decided to stop two nights. We didn’t go into Birmingham itself there is a lake by the hotel with benches so we sat there and used the room as it was comfortable and spacious.
ROOM--The room was absolutely lovely plenty of room for me and my eighteen year old daughter , a very large comfortable bed, two-seater sofa and it had everything basically except the kitchen sink, complimentary tea, coffee, hot chocolate, bottled water.
STAFF--
I cannot praise the staff enough; they were polite efficient and very professional. After sitting by the lake we went back to the hotel and ordered a coke and lemonade the bar tender asked us to take a seat ( they are waiter service also) my daughter an myself were sitting on the sofa just talking when the bar tender came with our drinks I asked how much they were and he said no charge as we had waited to long I said no its fine I would pay because as far as I was aware we hadn’t waited to long but he said not he had been busy and there was no charge.
FOOD— The food was absolutely lovely, we had food in the bar area and you might think your only having a club sandwich but wow it’s a filler and beautifully made. Breakfast was included in my room price but even if you are paying for it you won’t be disappointed, there was a full buffet services of cooked food, fruits, cereals. Also you won’t be disappointed with the prices I was a bit worried but they are no dearer than a local table to table pub.
All in all the stay was wonderful I would highly recommend this hotel for a night or a week you won’t be disappointed.

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A very enjoyable experience

By

07 July 2014

Terrific welcome and superb facilities.
Customer Service was tremendous.
Good quality food and beverage and great selection on the menu's.
Rooms equally good standard with very clean bedroom/bathroom.

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Average Stay

By

06 July 2014

Room comfortable and well appointed and clean.

Staff very friendly and professional.

Drinks and food overpriced. Steaks at £20 each (with one side dish) then £3 each thereafter. Ended up with fish and chips for £15 ! albeit sent back because of tepid chips.

Wine that I buy at retail for £7 a bottle being sold for over £9 per 250ml glass.

Not happy at having to pay £16 for wifi access (later removed from the final bill) and certainly not happy to be charged £10 to park my car

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poor breakfast

By

04 July 2014

club

Stayed one night room and service were good paid extra for breakfast. Very dissappointed. Chef couldnt cook a decent fried egg all hard a rubbery, cheap quality sausages, slimy mushrooms really not worth £12.95 and that was a reduced price normally £15.95. Such a shame as nice hotel and great location if going to LG arena

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Perfect in every way

By

02 July 2014

We only stopped for one night in the hotel as we attended a concert nearby and took the opportunity to chill out before and after the event rather than rush. In saying that we immediately felt like we were almost on holiday .the room was so comfortable and relaxing we felt settled in as soon as we arrived so much so that we found it hard to leave the next day and wished we'd booked all weekend,we relaxed in the bar the night before after the concert and we're surprised by the reasonable prices charged,you always expect to pay more at these venues for the service they give but this was not the case here. We shall certainly consider the experience again next time we book a concert. Well done to everybody at Crown Plaza.

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Great reception, really helpful staff, great room

By

01 July 2014

All in the title really
No complaints at all, Staff really helpful very good standards throughout

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Poor service compensated

By

01 July 2014

I stayed at the Crowne Plaza with two friends as we were going to a concert at the LG Arena. We booked a table in the restaurant for 5pm to ensure we had plenty of time to eat before the concert. Our meal did not arrived until 6pm. The restaurant was not particularly busy and when we complained we were given 3 different feeble excuses as to why the food had taken so long.. We had no complains about the food, just the service. When we checked out we noticed there was a service charge added to the restaurant bill that we had been unaware of. We mentioned this to the member of staff on reception (he was new and I think his name was Mark) and he immediately deducted this from the bill. He was very apologetic and his helpful and kind attitude made up for the problems we'd had the previous evening.

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food

By

01 July 2014

Dinner and breakfast was extremely bland, other than that it was fine. Payment for internet is ridiculous, as every other hotel i have stayed in the internet access is free.

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nice room, partial lake view,

By

30 June 2014

club

nice clean comfortable room, plenty of light, well equipped with tea set etc, good service bar gets a bit congested at times, all in all a very enjoyable stay.

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Check they have some food in

By

30 June 2014

When we tried to dine in the restaurant we were told it was closed as it was quiet and then the bar menu was missing a number of dished!

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One nights stay

By

29 June 2014

Great place to stay, staff are friendly and the rooms clean, the only problem was the cooked breakfast it didn't taste very nice. other then that the stay was very nice and I would recommend to a friend.

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Room Very Hot and Noisy

By

28 June 2014

Room was very hot no air conditioning did not work.

We were woken up at 4.30 in the morning by staff emptying the bottles this went on for ages followed by a lorry with the engine running all this happen before 7.00am which meant no sleep from 4.30am.

Better get your act together or we will find another hotel especially as there is a new hotel opening up next door

We have stayed here several times and this is the worst experience we have ever had .

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