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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.5

based on 120 reviews
93%
Recommend This Property

Ratings Breakdown

120reviews

  • 5 Stars
    85
  • 4 Stars
    24
  • 3 Stars
    3
  • 2 Stars
    4
  • 1 Stars
    4

Bad choice - bad staff behavior- over charging

By

17 July 2015

First of all the hotel is under maintenance. While check in the reception try to charge for my child extra although I am a member of the reward program and their policy is to charge only over 17. The AC is not performing. IF you try to ask them to clear the Mini bar since they have liqueur and condoms in the Mini bar they will charge you for that. their management is not having the customer care since and having a built in overcharging. Avoid this hotel. This is just a sample if issues you might have here.

Posted byCustomerCare
27 July 2015
Dear Ali Fajhan, Thank you for being an IHG Rewards Club Member and for taking the time to share your comments. We always aim to provide an enjoyable stay to our guests and it is truly disheartening to know that we did not live up to your expectations. Your comments are valued and noted and be rest assured that this will be shared with management to help us determine on what we could further improve on to be able to deliver a highly satisfactory experience. In addition, we have sent you an email to discuss this further. Sincerely, Christian C. Case Manager IHGCare
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Kleine aber entscheidende Fehler

By

14 July 2015

club

Ein Hotel welches einen Aussenpool nur von 10:00 bis 18:00 Uhr offen läßt, hat für mich den Service am Kunden -nämlich in der Regel Geschäftsreisende- nicht verstanden. Immerhin arbeiten die meisten Geschäftsreisenden in der Zeitspanne und können deshalb den Pool nicht nutzen.

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Comfortable bed and great service

By

07 July 2015

club

Excellent staff, nice, large and very clean rooms. We had both breakfast and dinner at the restaurant. Great food especially breakfast varieties were just perfect for our diet. They had something for everybody. Thank you for yummy veggie omelet :) .

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Hervorragendes Hotel

By

07 July 2015

Hotel ist sehr gut. Leider zur Zeit etwas Baulärm.
Tolles Frühstücksbuffet in schönem Ambiente.
Restaurant hat sehr gute Speisen, leider eine etwas magere Speisekarte. Teilweise lange Wartezeiten.

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Geschäftliche Reise

By

29 June 2015

club

Bedienung beim Frühstück hat sehr grosse Verbesserungspotenzial.

Posted byCustomerCare
07 July 2015
Sehr geehrter bubl-gum, Herzlichen Dank, dass Sie uns ein Feedback zu unserem Hotel geschrieben haben und das Sie ein IHG Rewards Club Mitglied sind. Wir freuen uns, dass Sie mit den Zimmern und der Schlafqualität sehr zufrieden gewesen sind. Jedoch möchten wir uns entschuldigen, dass der Service nicht den erwarteten Standard hatte. Seien Sie versichert, dass wir uns Ihr Anliegen näher betrachten und entsprechende Maßnahmen zur Verbesserung eingeleitet werden. Wir hoffen, dass Sie unserem Hotel nochmals eine Chance geben, damit wir Ihnen den Service bieten können, welchen Sie erwartet haben. Mit freundlichen Grüßen, Pascal N Case Manager IHGCare
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Chambre confortable / Petit Dejeuner gourmand

By

29 June 2015

club

Très bon hôtel proche route Ankara / Izmir.
décoration moderne
personnel aimable
petit déjeuner copieux et varié

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Five Star Bursa Hotel

By

29 June 2015

club

We traveled in Turkey for two weeks and stayed at a number of Five Star hotels. This is the only hotel that lived up to the Stars. Elegant Service and atmosphere.

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lit confortable et très bon service.

By

26 June 2015

lit confortable et très bon service.
mais alentour en plein travaux et site très loin du centre ville

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Remarque petit dej

By

24 June 2015

club

le seul bémol est la qualité du café et du thé servis au petit déjeuner. Notamment le thé qui est trop fort car pas en sachet

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La sicurezza di una grande catena...

By

22 June 2015

platinumelite

...e la professionalità unita alla simpatia del popolo turco fanno di questo albergo una sicura meta per i viaggi di lavoro e di piacere.

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Best hotel in Bursa

By

13 June 2015

I heard the awards about this hotel gained and check if they deserved it or not yes absolutely they...

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excellent hotel

By

12 June 2015

The hotel is in the city centre and close to shopping mall very easy to go. everyone smiling at the hotel.

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