Rated 3.9 out of 5 by 54
Rated 3.0 out of 5.0 by OliOli Incorrect item was billed
When I check-out, the bill charge me CNY$25 for the bottle of water, the guest didn't mention this to me and I also didn't check the bill details due to rush time. In fact I didn't drink any "valued" drink in my room, the bottle you found on the table was the welcome drink offered by the hotel. No one response to my email a day after I sent.
16 June 2014
Rated 1.0 out of 5.0 by Payam You are not a 5 star hotel
You are not a 5 Star hotel . You need to do a lot of training yet.
16 June 2014
Rated 4.0 out of 5.0 by 大熊猫二号 虞城住宿的最佳选择
08 June 2014
Rated 5.0 out of 5.0 by richardhong nice experience in Chinese restaurant
due to the limit time arrangement we choose the Chinese restaurant in grand floor where gave us the big surprise to the good service and quality food offered .
05 June 2014
Rated 5.0 out of 5.0 by 叮咚vv 床很舒服
04 June 2014
Rated 3.0 out of 5.0 by Simon122 床鋪舒適
03 June 2014
Rated 4.0 out of 5.0 by efc810 接待态度尚可，早餐服务急需改进
02 June 2014
Rated 5.0 out of 5.0 by charles_zqy 房间很大，服务很好
02 June 2014
Rated 3.0 out of 5.0 基础设施尚可
基础设施尚可，人员服务质量好，交通便利，室内装修还可以，建议提高睡眠质量的措施：1. 加装双层玻璃减少噪音；2. 检查床头看是什么电气发出低沉的声音以降低噪音。
01 June 2014
Rated 4.0 out of 5.0 by PG59 Confortable bed, great food and nice live music
Is the second time I came in Changshu and always I choose Crown Plaza. The hotel is located in a quiet place, but not to far from city center; the center can be reached in a 20 minutes stroll (or in few minutes by taxi, very cheap fee). The hotel have two excellent restaurant where you can enjoy cantonese or international kitchen. To be noted the high quality live music, that a couple of great singer is performing each evening and create an ideal background for relaxing.
17 May 2014
Rated 5.0 out of 5.0 by rick_0 体面豪华的酒店，服务不错
14 May 2014
Rated 4.0 out of 5.0 by Kaaa Service improvements since last visit
I have noticed many improvements since my last visit.
Noticeable: Breakfast is ready now on time, staff provides improved service.
Some desperately needed maintenance items are being taken care off.
Club level service improved.
30 April 2014
Rated 5.0 out of 5.0 fu服务用心，始终如一
25 April 2014
Rated 4.0 out of 5.0 还是不错的酒店
23 April 2014
Rated 5.0 out of 5.0 by xiaoyu 值得推荐的一家常熟酒店
22 April 2014
Rated 5.0 out of 5.0 by 我爱旅游 待遇超出我预料
清明节假期，常熟中江广场皇冠假日酒店免房早已额满，连旁边的智选假日都满房。不料，清明前一天，有人放出常熟中江广场皇冠假日酒店的免房，马上抢了两天的免房。本来也没指望升级房间，作为一个优悦会白金会员，换房次数太多了， IHG对待积分兑换是啥待遇都不享受。没曾想，居然给我升级了套房，还是一个带厨房的套房，虽说还是不让享受早餐，不让享受行政酒廊，（即便是付费入住，还是有好多IHG酒店不让享受行政酒廊，除非你入住行政房），欣喜之情还是不言而喻。房间的整洁程度对于皇冠来说，都不是问题。酒店的地理位置偏了点，周围几乎找不到吃的，好在自驾游，不远就有常熟蛮有名的印象城。 酒店位于沙家浜和尚湖风景区中间。自驾游的话，还是挺方便的。下次到常熟，还是会选择入住的。
17 April 2014
Rated 5.0 out of 5.0 by 爱理不理 不错的体验
节日和LP出去玩，再次选择这家酒店 。地段有点稍远，但是员工笑容，房间清洁，酒廊都给人留下了深刻的印象 令人惊喜的是HH时间有小龙虾，LP非常开心
14 April 2014
Rated 4.0 out of 5.0 customer service very poor during check-in
This is the second time stay, During my second visit one of the customer service staff was not friendly during my check-in. The bad attitude toward and not be helpful to find my reservation. Which give me impression that this customer staff do not want to serve and help The other customer staff which silently help to find the old record of booking and confirm the reservation.
10 March 2014
Rated 4.0 out of 5.0 客户经理服务很周到
26 February 2014
Rated 4.0 out of 5.0 by 减肥的胖子 总体不错，细节有待改进
23 February 2014
Rated 5.0 out of 5.0 by homa Better than expected!
The hotel locates right in the opposite side of the exhibition center, which is easy to find! Although the style of the lobby and room weren't quite my taste, but the hotel staffs were still great and friendly. From the reception to the room, every details were perfectly prepared. Also in the executive lounge, staffs were handling guests very professionally and friendly! Another plus for the lobby lounge, great singer there!! Food was also delicious and in great value in both restaurants.
There was only one thing comes up which was not that good, the noise isolation from the room need to be improved. I could hear clearly what was happening in the next room.
26 December 2013
Rated 4.0 out of 5.0 by DDSS 性价比高
24 December 2013
Rated 4.0 out of 5.0 by freeman103 酒店大堂香味过于浓郁
22 November 2013
Rated 4.0 out of 5.0 by DSHAF Crowne Plaza, Changshu
Good facilities and service, bar area is a little small and exposed to have the right atmosphere, particularly when there is live music playing (which was excellent).
Breakfast buffet excellent and service very good indeed.
19 November 2013
Rated 5.0 out of 5.0 by Jaan Great service
I like to thanks Bonnie Yu. She welcome with smile. She provide best customer service. She always remember what type of coffee I drink.
Connie at the front desk is also very helpfull and does go extra mile to satisfy customer need. She helped me get my wireless internet fixed and make sure before she leave it was working.
Thank you all
10 November 2013
Rated 1.0 out of 5.0 by PETERX 令人略感失望的体验
后来因为一些原因，希望将大床房换成双床房，前台的工作人员告诉我没有，于是我继续追问高一级的房型有没有双床房，结果被工作人员很傲慢（我不知道这是否是他自己想展现的态度，但给我的感受就是如此）的告诉我“就连总统套房也没了” by the way,我怎么不知道你们酒店还有总统套房？我也就不好说什么，回了房间。
17 October 2013
Rated 4.0 out of 5.0 by Fole 酒廊不错. 就是打车不方便.
位置有点偏, 打车不方便. 要走出300米到主路。
02 October 2013
Rated 3.0 out of 5.0 by nnznnz 按照5星要求存在些差距
24 September 2013
Rated 5.0 out of 5.0 by huangweiwill 物超所值的体验
11 September 2013
Rated 5.0 out of 5.0 by huangweiwill nice experience & cheerful staff
changshu crowne plaza offered me very good service. half discount for laundry , diversified food during happyhour. The most cost effective crowne I ever took.
11 September 2013