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Rated 3.9 out of 5 by 54 reviewers.
Rated 3.0 out of 5.0 by Incorrect item was billed When I check-out, the bill charge me CNY$25 for the bottle of water, the guest didn't mention this to me and I also didn't check the bill details due to rush time. In fact I didn't drink any "valued" drink in my room, the bottle you found on the table was the welcome drink offered by the hotel. No one response to my email a day after I sent. 16 June 2014
Rated 1.0 out of 5.0 by You are not a 5 star hotel You are not a 5 Star hotel . You need to do a lot of training yet. 16 June 2014
Rated 4.0 out of 5.0 by 虞城住宿的最佳选择 虽然酒店外围管理比较混乱,但是一踏进酒店,整体感觉和氛围十分好;早餐中的豆腐花让人称道,去完了常常吃不到;床品舒适,让人睡得十分舒心;总体而言,酒店十分值得推荐。 08 June 2014
Rated 5.0 out of 5.0 by nice experience in Chinese restaurant due to the limit time arrangement we choose the Chinese restaurant in grand floor where gave us the big surprise to the good service and quality food offered . 05 June 2014
Rated 5.0 out of 5.0 by 床很舒服 客房还比较整洁,主要是床很干净,睡的很好,就是浴室时间长了没有那么整洁了。其他没有什么了。。。。。。。。。。。。。。。。。。。。。。。。。。 04 June 2014
Rated 3.0 out of 5.0 by 床鋪舒適 床鋪很舒適,四周環境清靜,房間比預期中大,空調溫度也很好,只是滅蚊工作要做好些和各地方要增加多一些滅蚊設備。 03 June 2014
Rated 4.0 out of 5.0 by 接待态度尚可,早餐服务急需改进 硬件 符合皇冠假日标准,特别是早餐的硬件环境比较舒适。 软件 整体服务欠佳,前台服务略显不够专业。 但早餐服务更加糟糕,没有主动的咖啡或茶的服务, 在公共酱料区,很多酱料已经没有了,没有人主动添加, 在我主动问询服务员酱料空了是什么情况时, 服务员的回答是可能没有了。 完全没有觉得存在问题,也没有表示出要帮助我补充酱料的意思,对此我表示诧异。 02 June 2014
Rated 5.0 out of 5.0 by 房间很大,服务很好 客房很大,相应的服务很好。床很舒适,客服人员态度很好。能及时的解决问题。希望再平常时段也可以开通去市区的免费班车。 02 June 2014
Rated 3.0 out of 5.0 基础设施尚可 基础设施尚可,人员服务质量好,交通便利,室内装修还可以,建议提高睡眠质量的措施:1. 加装双层玻璃减少噪音;2. 检查床头看是什么电气发出低沉的声音以降低噪音。 01 June 2014
Rated 4.0 out of 5.0 by Confortable bed, great food and nice live music Is the second time I came in Changshu and always I choose Crown Plaza. The hotel is located in a quiet place, but not to far from city center; the center can be reached in a 20 minutes stroll (or in few minutes by taxi, very cheap fee). The hotel have two excellent restaurant where you can enjoy cantonese or international kitchen. To be noted the high quality live music, that a couple of great singer is performing each evening and create an ideal background for relaxing. 17 May 2014
Rated 5.0 out of 5.0 by 体面豪华的酒店,服务不错 当地最好的酒店,名副其实,对高级会员的礼遇也让人满意。下次来常熟依然会选择这家酒店。希望行政酒廊能更出色。 14 May 2014
Rated 4.0 out of 5.0 by Service improvements since last visit I have noticed many improvements since my last visit. Noticeable: Breakfast is ready now on time, staff provides improved service. Some desperately needed maintenance items are being taken care off. Club level service improved. 30 April 2014
Rated 5.0 out of 5.0 fu服务用心,始终如一 由前台开始的负责态度,到房间服务人员,以及行政酒廊会议室安排,早餐服务人员的热忱,带给住客一种熟悉的感觉跟温暖的感受,是值得一住再住的酒店。 25 April 2014
Rated 4.0 out of 5.0 还是不错的酒店 对酒店的品牌是绝对信任的。酒店位置有点小偏,但是有车到也是方便的。周边很安静,设施也好,早餐的品种少了点。总体评价还是不错的。 23 April 2014
Rated 5.0 out of 5.0 by 值得推荐的一家常熟酒店 位置新世纪大道的酒店,环境安静,交通方面酒店提供定时的班车,预定出租车服务。酒店临近步行街商业区,最关键性价比很高的一家酒店。 22 April 2014
Rated 5.0 out of 5.0 by 待遇超出我预料 清明节假期,常熟中江广场皇冠假日酒店免房早已额满,连旁边的智选假日都满房。不料,清明前一天,有人放出常熟中江广场皇冠假日酒店的免房,马上抢了两天的免房。本来也没指望升级房间,作为一个优悦会白金会员,换房次数太多了, IHG对待积分兑换是啥待遇都不享受。没曾想,居然给我升级了套房,还是一个带厨房的套房,虽说还是不让享受早餐,不让享受行政酒廊,(即便是付费入住,还是有好多IHG酒店不让享受行政酒廊,除非你入住行政房),欣喜之情还是不言而喻。房间的整洁程度对于皇冠来说,都不是问题。酒店的地理位置偏了点,周围几乎找不到吃的,好在自驾游,不远就有常熟蛮有名的印象城。 酒店位于沙家浜和尚湖风景区中间。自驾游的话,还是挺方便的。下次到常熟,还是会选择入住的。 17 April 2014
Rated 5.0 out of 5.0 by 不错的体验 节日和LP出去玩,再次选择这家酒店 。地段有点稍远,但是员工笑容,房间清洁,酒廊都给人留下了深刻的印象 令人惊喜的是HH时间有小龙虾,LP非常开心 虽说地段有点偏,但是旁边玲珑坊吃东西也不错 下次再来还会选择 14 April 2014
Rated 4.0 out of 5.0 customer service very poor during check-in This is the second time stay, During my second visit one of the customer service staff was not friendly during my check-in. The bad attitude toward and not be helpful to find my reservation. Which give me impression that this customer staff do not want to serve and help The other customer staff which silently help to find the old record of booking and confirm the reservation. 10 March 2014
Rated 4.0 out of 5.0 客户经理服务很周到 客户经理会及时协助我们预定房间,关怀住宿感受,提供优质服务 真个餐饮部也按照我们的习惯提前安排好用餐房间,前台服务周到,设施陈旧但是服务热情. 26 February 2014
Rated 4.0 out of 5.0 by 总体不错,细节有待改进 房间里的Wi-Fi信号有点弱,而且网速不是很理想。 路面停车场很小,没看见停车库的指引标示。 不过这些都是还可以做的更好的意见,其余各方面都还不错,下次再来,必然首选! 23 February 2014
Rated 5.0 out of 5.0 by Better than expected! The hotel locates right in the opposite side of the exhibition center, which is easy to find! Although the style of the lobby and room weren't quite my taste, but the hotel staffs were still great and friendly. From the reception to the room, every details were perfectly prepared. Also in the executive lounge, staffs were handling guests very professionally and friendly! Another plus for the lobby lounge, great singer there!! Food was also delicious and in great value in both restaurants. There was only one thing comes up which was not that good, the noise isolation from the room need to be improved. I could hear clearly what was happening in the next room. 26 December 2013
Rated 4.0 out of 5.0 by 性价比高 一切都好。达到期望。 只是送餐服务点的牛肉面实在是不对胃口。牛肉是干切的,老,嚼不动。汤估计还放了起司,味道怪怪的。钱花了也没有吃好。 24 December 2013
Rated 4.0 out of 5.0 by 酒店大堂香味过于浓郁 一进酒店大堂就被浓郁的香味“吸引”,我觉得为了照顾大多数人的感受可以用比较清淡优雅的香味(似有似无之间),这样更显得贵酒店的高雅氛围。 酒店房间内空调的运作噪声偏大 酒店洗漱用品品质很一般,比同档次其他酒店稍差 晚餐自助餐不错,味道种类和品质超出预期,但陈设和餐具比较旧了 前台人员服务积极热情,但对于大堂内逗留的顾客无人上前询问是否需要帮助 22 November 2013
Rated 4.0 out of 5.0 by Crowne Plaza, Changshu Good facilities and service, bar area is a little small and exposed to have the right atmosphere, particularly when there is live music playing (which was excellent). Breakfast buffet excellent and service very good indeed. 19 November 2013
Rated 5.0 out of 5.0 by Great service I like to thanks Bonnie Yu. She welcome with smile. She provide best customer service. She always remember what type of coffee I drink. Connie at the front desk is also very helpfull and does go extra mile to satisfy customer need. She helped me get my wireless internet fixed and make sure before she leave it was working. Thank you all 10 November 2013
Rated 1.0 out of 5.0 by 令人略感失望的体验 或许是因为国庆假期吧,酒店十分繁忙。如果不是能够优先登记,或许登记入住就得排上半个小时。 到了房间,看得出来是刚打扫好的,洗手台上水还没完全干。房间书桌上的皮革部分已经破损(我想这和繁忙与否没有关系),令人感觉很破旧。 后来因为一些原因,希望将大床房换成双床房,前台的工作人员告诉我没有,于是我继续追问高一级的房型有没有双床房,结果被工作人员很傲慢(我不知道这是否是他自己想展现的态度,但给我的感受就是如此)的告诉我“就连总统套房也没了” by the way,我怎么不知道你们酒店还有总统套房?我也就不好说什么,回了房间。 到房间后打电话希望能够送床被子过来,结果被告知连被子都没了。一个酒店的被子竟会用完,即便是假期,我认为这仍是不可理喻的。最后突发奇想要了条床单,裹着睡了一晚。 后来客房送餐速度有多慢就不多说了,但必须中肯的说,食物味道还是不错的,尤其是那道例汤。 难以想象我竟会在洲际集团在常熟最好的酒店度过这样的一晚,幸好只有一晚。 17 October 2013
Rated 4.0 out of 5.0 by 酒廊不错. 就是打车不方便. 食物不错, 还有免费台球打,赞! 还提供本地绿茶, 味道不错。 位置有点偏, 打车不方便. 要走出300米到主路。 02 October 2013
Rated 3.0 out of 5.0 by 按照5星要求存在些差距 酒店位置稍偏,适合自驾出游,服务态度一般,停车无人指引,优悦会的迎宾饮料也是提醒后才给,有点不符合5星的水准。酒店建的有点早,设施相对有点老了,和其他皇冠酒店相比有差距。可能因为在小地方的原因。 24 September 2013
Rated 5.0 out of 5.0 by 物超所值的体验 酒店提供免费早餐。happy hour的食物很丰富,洗衣服还有5折优惠。服务员很热情。性价比超高的酒店。 11 September 2013
Rated 5.0 out of 5.0 by nice experience & cheerful staff changshu crowne plaza offered me very good service. half discount for laundry , diversified food during happyhour. The most cost effective crowne I ever took. 11 September 2013
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