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Rated 4.0 out of 5 by 71 reviewers.
Rated 5.0 out of 5.0 by 服务很好,房间很大。 服务不错,房间很大,电视小了点,电影频道太少。有的房间里面有香烟的味道,最好今后可以分为无烟跟非无烟楼层。酒廊送的饮料选择性太少。 06 August 2014
Rated 4.0 out of 5.0 by Staff front desk service The level of English that the front desk staff have is variable. It was really good and helped immensely that two Dutch girls were also working in the hotel to help with the language barrier. Can't praise these two for their help. The concierge service is also really useful for getting around Changshu. 05 August 2014
Rated 1.0 out of 5.0 by 服务极差, 不推荐 很糟糕的体验。电话订了房间送餐。 一个小时没有送,打电话询问说查下。 半个小时后打电话取消的时候又说已经在送了无法取消。 果断取消,很糟糕的体验。 与crown plaza品牌不符 05 August 2014
Rated 5.0 out of 5.0 by 很好的happy hour 及早餐 为了体验中江的happy hour而办理的入住,这个价位的皇冠的餐饮还是值的,印象深刻的反而是早餐,丰富,有我喜爱的豆浆油条。以后会继续入住,并推荐朋友入住。 01 August 2014
Rated 5.0 out of 5.0 by 环境 整体很不错,但刚是会员对其他城市贵司酒店不太了解,还有入住是否有其他优惠,如某行信用卡等,还有贵司其他档次酒店的价位, 31 July 2014
Rated 5.0 out of 5.0 服务很好 对于我是白金卡给了对应的待遇,房间升级到了行政楼层,还有欢迎饮料,水果,很好谢谢。对我的要求也回复很快,很不错 30 July 2014
Rated 2.0 out of 5.0 by 服务待改进,设备待维修 1、前台接待时间等候太长, 2,不能记住会员; 3,电话前台或者客服无人接听; 4,早晨不够卫生,居然有小虫子在早餐里面。 30 July 2014
Rated 5.0 out of 5.0 by Made my stay better Probably the most enjoyable stay of all my trips to China 29 July 2014
Rated 3.0 out of 5.0 Comfortable bed, slow service, poor availability of English service Good accomodation, nice swimming pool and gym. Poor qualiyt of the food in some cases, such as sea food, lack of employees with English skills 28 July 2014
Rated 4.0 out of 5.0 by 家乡的酒店,比较超值 作为主场酒店,以考察为主的一次入住。在未成为会员前,中江皇冠对我的印象仅仅就是餐饮和泳池。不需用预授权的登记入住,很意外,是因为白金会员,还是因为本地身份证?没有更高等级的房间,维持原房型,给了酒廊待遇。晚上有应酬,并未体验酒廊的HAPPY HOUR,只是在9点多时,匆匆体验了下酒廊,总体不错,装修有点偏老旧,一切符合预期。这个周末会有另外的一次入住体验。 26 July 2014
Rated 4.0 out of 5.0 床铺舒服,客房服务不错。网速很好。 隔音效果很好,周边环境也很好,窗帘遮光性很好,睡眠质量不错。网速很好,办公很方便。但无线网络不易连接。热水不够烫,对于想用浴缸泡澡来讲有点凉。 11 July 2014
Rated 4.0 out of 5.0 by 硬件环境不错 软件服务急需改善 常熟有许多5星级酒店,皇冠是我知道的唯一一家由国际集团管理的5星级酒店,其他宾馆酒店都是国内5星,自然成为我商务出差的首选。酒店硬件外观不错,房间环境也挺好,和以往去其他地方的皇冠感觉差不多,符合国际5星的标准。我带了客户去常熟当地考察,一共订了8间房间。偏偏是客户里的大领导住的718房间出了意外:房间里叫的送冰块服务,差不多40分钟才送到,期间打了4个电话催促,服务人员态度很好,就是冰块不送过来,有被敷衍的感觉。客户对此很不满意,对我安排的酒店住宿服务也不满意,让我非常非常失望。这样的服务不符合国际5星的标准,不符合洲际集团的服务标准。 08 July 2014
Rated 4.0 out of 5.0 地毯有无垢 发黑的地毯需要更新,否则会影响整体的入住体验,酒店早餐有些单一,希望有更多变化,另外,墙壁带有门的客房会给客人带来不安 07 July 2014
Rated 5.0 out of 5.0 by 床铺舒适,服务一流 床铺舒适,服务一流 床铺舒适,服务一流 床铺舒适,服务一流 床铺舒适,服务一流 床铺舒适,服务一流 床铺舒适,服务一流 床铺舒适,服务一流 床铺舒适,服务一流 床铺舒适,服务一流 床铺舒适,服务一流 床铺舒适,服务一流 床铺舒适,服务一流 30 June 2014
Rated 5.0 out of 5.0 by Nice hotel I stay in this hotel quite often and must say the food selection has improved greatly over the past few months. Normally eating at the buffet breakfast and dinner was becoming a chore last year, but this year I see improvement in selection and quality. The only complaint I have is that it is time for some cleaning and remodeling in the guest rooms with new carpet and especially in the showers with chaulking and mildew removal. 30 June 2014
Rated 5.0 out of 5.0 by First time visit Great hotel really looked out for us on our first visit. No problems in any way other than the towels feeling a little 'tired' 18 June 2014
Rated 2.0 out of 5.0 性价比尚可,床铺枕头一般 一些客房马桶漏水,标间的 床铺枕头非常不舒服 ,毛巾不干净,太旧。 酒店服务人员不能够很好的替客户考虑,当没有无烟房的时候,不能够提供无烟去除服务,不能够为客户升级客房来解决客户的问题。 17 June 2014
Rated 3.0 out of 5.0 by Incorrect item was billed When I check-out, the bill charge me CNY$25 for the bottle of water, the guest didn't mention this to me and I also didn't check the bill details due to rush time. In fact I didn't drink any "valued" drink in my room, the bottle you found on the table was the welcome drink offered by the hotel. No one response to my email a day after I sent. 16 June 2014
Rated 1.0 out of 5.0 by You are not a 5 star hotel You are not a 5 Star hotel . You need to do a lot of training yet. 16 June 2014
Rated 4.0 out of 5.0 by 虞城住宿的最佳选择 虽然酒店外围管理比较混乱,但是一踏进酒店,整体感觉和氛围十分好;早餐中的豆腐花让人称道,去完了常常吃不到;床品舒适,让人睡得十分舒心;总体而言,酒店十分值得推荐。 08 June 2014
Rated 5.0 out of 5.0 by nice experience in Chinese restaurant due to the limit time arrangement we choose the Chinese restaurant in grand floor where gave us the big surprise to the good service and quality food offered . 05 June 2014
Rated 5.0 out of 5.0 by 床很舒服 客房还比较整洁,主要是床很干净,睡的很好,就是浴室时间长了没有那么整洁了。其他没有什么了。。。。。。。。。。。。。。。。。。。。。。。。。。 04 June 2014
Rated 3.0 out of 5.0 by 床鋪舒適 床鋪很舒適,四周環境清靜,房間比預期中大,空調溫度也很好,只是滅蚊工作要做好些和各地方要增加多一些滅蚊設備。 03 June 2014
Rated 4.0 out of 5.0 by 接待态度尚可,早餐服务急需改进 硬件 符合皇冠假日标准,特别是早餐的硬件环境比较舒适。 软件 整体服务欠佳,前台服务略显不够专业。 但早餐服务更加糟糕,没有主动的咖啡或茶的服务, 在公共酱料区,很多酱料已经没有了,没有人主动添加, 在我主动问询服务员酱料空了是什么情况时, 服务员的回答是可能没有了。 完全没有觉得存在问题,也没有表示出要帮助我补充酱料的意思,对此我表示诧异。 02 June 2014
Rated 5.0 out of 5.0 by 房间很大,服务很好 客房很大,相应的服务很好。床很舒适,客服人员态度很好。能及时的解决问题。希望再平常时段也可以开通去市区的免费班车。 02 June 2014
Rated 3.0 out of 5.0 基础设施尚可 基础设施尚可,人员服务质量好,交通便利,室内装修还可以,建议提高睡眠质量的措施:1. 加装双层玻璃减少噪音;2. 检查床头看是什么电气发出低沉的声音以降低噪音。 01 June 2014
Rated 4.0 out of 5.0 by Confortable bed, great food and nice live music Is the second time I came in Changshu and always I choose Crown Plaza. The hotel is located in a quiet place, but not to far from city center; the center can be reached in a 20 minutes stroll (or in few minutes by taxi, very cheap fee). The hotel have two excellent restaurant where you can enjoy cantonese or international kitchen. To be noted the high quality live music, that a couple of great singer is performing each evening and create an ideal background for relaxing. 17 May 2014
Rated 5.0 out of 5.0 by 体面豪华的酒店,服务不错 当地最好的酒店,名副其实,对高级会员的礼遇也让人满意。下次来常熟依然会选择这家酒店。希望行政酒廊能更出色。 14 May 2014
Rated 4.0 out of 5.0 by Service improvements since last visit I have noticed many improvements since my last visit. Noticeable: Breakfast is ready now on time, staff provides improved service. Some desperately needed maintenance items are being taken care off. Club level service improved. 30 April 2014
Rated 5.0 out of 5.0 fu服务用心,始终如一 由前台开始的负责态度,到房间服务人员,以及行政酒廊会议室安排,早餐服务人员的热忱,带给住客一种熟悉的感觉跟温暖的感受,是值得一住再住的酒店。 25 April 2014
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