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Rated 3.1 out of 5 by 52 reviewers.
Rated 3.0 out of 5.0 by poor value for money about 900rmb for a old room like that is totally not worth it. the staff offered me a newly renovated room with 300rmb more, then i wish i had booked another hotel. 27 November 2013
Rated 5.0 out of 5.0 by Good Location and courteous staff This is a very familiar hotel. I have been visiting it for about 10 years now. It is reliable, central to CBD and staff always provide great assistance to westerners like me. Rooms are being refreshed and support contemporary business traveller. Only downside is, like most hotels around the world they do not know how to make coffee 23 November 2013
Rated 4.0 out of 5.0 by Well trained staff It only took a few seconds for the front desk to find my booking and he offered a free upgrade when I told him my colleague was a big guy. A lot of people say this is an old hotel in Chengdu and doesn't have funky decoration and furniture looks old. But I enjoyed the stay and this is my second visit Chengdu for both of the visits I stayed at the same hotel. I don't have to tell you the reason. 20 November 2013
Rated 5.0 out of 5.0 by everythuing OK the hotel located in ciyty center under 10 minuts from subway station easy to get TAXI but evening time so cloudy front stuff qaadvice me choose re-newal room this is very convenience and clean 19 November 2013
Rated 4.0 out of 5.0 by Great staff The staff are excellent and very helpful. Mr.Wayne ,Assistant Manager and Officer Jolly are exceptional and very helpful. I found very friendly,well behaved staff with Great Professionalism. 06 November 2013
Rated 5.0 out of 5.0 by Very Good Experience My Overall Experience is Exellent I Really Recommend this hotel its exellent location in the hart of the city center will ignite you active all day 29 October 2013
Rated 5.0 out of 5.0 by Great Service and extremely friendly staff Stayed here for a conference at the hotel and so used just about all of the facilities. Great welcome and the staff were amazingly helpful and friendly. Always willing to help and welcoming at every venue. I really enjoyed my stay and the room rate for the conference was extremely good. Thank you all very much. 25 October 2013
Rated 5.0 out of 5.0 by Friendly staff and wonderful meeting facilities For my first visit to Chengdu for a conference, I was very impressed both with the friendly service given by the staff and the very special room that we had for the conference seating 120 in a true theater style. It was just perfect for our needs. 24 October 2013
Rated 5.0 out of 5.0 by Great location Located close to major shopping and food shops. Also on all major bus and subway lines. Hotel is clean and nice for a relaxing stay. 17 October 2013
Rated 1.0 out of 5.0 by 我住过的最差的5星级酒店 整体入住体验是非常糟糕。 1. 办理入住时,等候了起码10分钟。在此期间,前台的员工没有任何招呼,而且每个员工面无表情,都在各忙各的。问及是否可以办理入住,被告知房间还没有好,需要我等1个小时。当时已经是2:12pm了。经过再三告之需要换衣服出去游完,必须要房间,主管没有解决也没有搭理,后来应该是前台的经理过来给我升级房间到了套房。有房间住我都ok,升不升级我不care。因为出来是旅游,房间待不了多久。 2. 进了房间,扑鼻而来的霉味儿和房间低配的设施,比如茶几,沙发和桌子。地毯是一块黑一块白。电话致电值班经理后,解释是酒店开业太久,成都气候造成这样的,没有办法。 3. 晚上1点多回酒店,看到了酒店给了欢迎水果,香蕉,苹果核橘子。橘子很软,不知能不能吃。不过我能感受到酒店的歉意,谢谢。重点是,我住2303房间,23楼被告知没有wifi,还没有安装好。我要找充电插座给手机电脑充电,全房间没有找到能用的插座。被告知房间都是欧美式插头,确定有个插线板在卧室抽屉,我找遍了没有找到,而在客厅的抽屉里找到了固定在里面插线板!但是,我不能整晚待在客厅用手机和电脑吧?!值班经理过来看过说1分钟回来,但是他再也没有回来,有位客房服务员进来拔掉卧室的一个落地灯,换了一个转换插头,连上一条长长的插线板。整个房间床边的地板都是线。看上去很不舒服。晚上一整晚空调口就像工厂一样吼了一晚上。太郁闷了。 3. 退房后寄存了行李,下午过来取的时候,礼宾台空无一人,等了半天找不到人,最后才看到一位礼宾员跑过来给拿了行李。依然没有人提行李。 本次入住太不尽人意,再也不会来了。 10 October 2013
Rated 4.0 out of 5.0 by 整体感觉不错,但装修较陈旧 地理位置环境没得说,但是室内装修风格较为陈旧,主要是黄色木纹为主,感受不到时尚现代的气息!年轻人入住要考虑。其他服务态度和质量还是不错的~ 08 October 2013
Rated 4.0 out of 5.0 by 地理位置优越 成都总府皇冠假日酒店虽然略显陈旧但是地理位置相当优越,马路对面就是有名的春熙路步行街。酒店的服务质量非常好! 07 October 2013
Rated 5.0 out of 5.0 by Modern 5 star hotel we were very impressed with the entrance. Porters were extremely helpful taking our luggage. We would definitely stay here again. 04 October 2013
Rated 4.0 out of 5.0 by Good service and cpmfortable pillow but Gym facility too old The service provided was great. Staff helped me to achieve my goals. The room looks clean but the decolation was out of date. Especially some of the device in Gym was too old even without ipad/iphone adapter. The swimming pool is relative small. 21 September 2013
Rated 4.0 out of 5.0 大气,服务优,设施有点陈旧 到达酒店门口,就可以看到相当大气的外观。走入大厅可以看到宽敞的大厅,舒适的沙发,富有当地特色的装饰。给每个刚到来的宾客一种赏心悦目的感觉。 但是毕竟酒店有点历史了,地毯以及房间的设施还是有点旧了。特别是淋浴的龙头,小孔出水外,还向四周出水,当冷热水都混合时,有时候有忽冷忽热的感觉。难道做客户服务的员工一直不知道这个事? 19 September 2013
Rated 3.0 out of 5.0 by Convinent and do the job. Need speedy stay in Cheng Du. Crowne Plaze do the do. 12 September 2013
Rated 4.0 out of 5.0 Good quality for an old hotel very comfortable hotel, good bed and pillow, nice bathroom accessories. good TV. only minor complain on bathroom light switch not working properly and need to replace. 02 September 2013
Rated 4.0 out of 5.0 by Good for business stay. Quick check-in and check-out. Located to the higher floor upon request. 30 August 2013
Rated 5.0 out of 5.0 by 黄金地段,值得拥有 绝对的市中心位置,虽然是老酒店,但服务很专业,房间也很整洁,性价比极高。作为四川第一家IHG品牌酒店,荣耀十几年,名不虚传,在众多新开酒店的围攻下,仍展现出贵族般的气质与荣耀,绝对是出行的首选。 29 August 2013
Rated 5.0 out of 5.0 by poor in facility,excellent in service and location small room , poor in facilities ,even the recent Decoration room,but excellent in service,i have been stay over 50 IHG hotels ,this hotel provided the best service , even better than most intercontinental hotel,really warm and helpful service .2 mintues walk to the famous commerical area "chun xi" road. 25 August 2013
Rated 2.0 out of 5.0 by Conditions of restaurant and room Buffet dinner and breakfast restaurant on level 2 did not seem to have air conditioning. I was perspiring while having my meals!!! The furniture and toilet fittings in the room need upgrading. Things are old and worn. 24 August 2013
Rated 2.0 out of 5.0 by Location Is The Most Notable Plus Location: Very central. Close to Walking Street. Never too far from nearby shopping and eateries. However, this central location does mean that the traffic outside the hotel is chaotic and during peak hours, do expect lots of traffic jam getting in and out of the hotel. Room: Average with the bare necessities, cleanliness and maintenance. No frills. The first room I was given was quite horrendous. It was at the back wing of the hotel with window facing the local slum and old houses demolition. The room was at the end of the corridor and upon nightfall, somehow the light along the corridor outside the room was really dim and gloomy. The room door does not shut properly without pushing or pulling the door very very hard. Somehow that door has slanted within the door frame and the scratch marks on the edge of the door is evident that this issue has been around for a long time and being ignored to resolve. When I first entered that room, the air-con ventilation grille overhead at the doorway was opened and it was not a pretty sight to look up the air-con vent in the ceiling. Needless to say, I bolted out quickly out of this creepy room and asked for a change of room to a more central location nearer the elevator. Internet. Do note that there is NO wireless wifi inside the room. Can't imagine this could still happen in this international hotel in the 21st century. Club Lounge. Right now, I'm a Gold Priority Club member. I do not have free access to the club lounge. I'm told to pay for it if I were to use the lounge. Fitness Center. The gym in this hotel is in the 2nd level of the basement; and obviously there is no view to look outside during your workout. There are two treadmills and looking at the condition, I could tell that almost all the equipment (less the free weights) are very old and very used. (either that these may be used equipment when they first set up the gym that I was told underwent a recent renovation). When I stepped on the treadmill, from the stain along the railing, the conveyor belt and electronic panel, I could guess that the equipment was not wiped clean by the attendants. Yuck. There is a "swimming pool" at this basement gym. This is not your regular shaped pool and let alone of any distance to do your lap swimming. At best, this looks more like a jucuzzi or large bath tub. Definitely gave me the sleazy image that is not expected from a renowned hotel brand. Breakfast. My recent stay in this hotel (Aug 2013) is my return stay since my previous visit about a year or more ago. I questioned about the selection of the breakfast buffet spread and feedback about the lack of international fare. The spread then was very much meant for the local palate. At that time, the hotel manager responded to my feedback that this is something that is intentional and meant to skew towards mainly to the local. This, to me, was a very bad response even though it might seem sensible. Sadly, nothing has changed after one year. I stayed for two nights and I couldn't bring myself to the breakfast table on the second morning. I skipped that meal, altogether. All in, unless I'm going from extra nights in my PriorityClub membership and there is no more room available in the other IHG hotel in this city ... I won't walk into this hotel again unless there are obvious improvement. 18 August 2013
Rated 2.0 out of 5.0 by bad experience so old facilities. so old facilities. so old facilities 23 July 2013
Rated 1.0 out of 5.0 by poor service i booked 4 room and totally 12 nights , one day before we check out ,they already ask we check out although the bags in the rooms!! I forget show my ID when check in ,they tell me no points for the 12 nights stay !! i will tell all my friends about this . 12 July 2013
Rated 1.0 out of 5.0 by Not up to standard Although the location is good, the property is getting old and need a complete renovation. The food was very oily and local, it is not what we would expect from a 5 star hotel. The price I paid for the hotel is about the same as I would if I stay at a new 5 star hotel. So it is poor value. I did not get a room upgrade when I check in with my gold membership. I asked for a late checkout which was refused flat out until I spoke to the manager again. It is not what you would expect from any other IHG hotel. I am truly dissapointed and moved out of that hotel the next day. 10 July 2013
Rated 1.0 out of 5.0 by Hotel & Room Quality First time stay in this hotel at Chengdu (ZongFu Rd.). Reason of stay is business but should be staying at Intercontinental Century, but due to fully booked (Expo function), so move to this hotel.... The corridor (carpet) is full of bad smell... For those who doesn't experience them personally, the smell is like "chicken farm" .... The room is not even close to a 3-Star Hotel standard level it should be with the price.... Room is small, and like a budget hotel..... I believed this hotel not only old but without proper maintenance like a 4/5 Start Hotel should be... Will not be coming back to stay in this hotel. Not even will recommend friends and colleagues to stay in this hotel.... 30 June 2013
Rated 1.0 out of 5.0 A nightmare Very bad feeling on this hotel as (1) found no internet access in my room so have to change twice which spent me 1 hours. As the staff to solve the problem but was informed that the IT people'd gone so have to wait until the second day. It's proven that if the IT people could go back hotel, it was easy to be solved (2# no wireless in the room #3) try to get taxi to the airport but refused by the staff as he recommend another one. The driver asked me to pay 100 RMB but it always cost about 50 RMB 27 June 2013
Rated 3.0 out of 5.0 by 交通方便,但设施比较旧 酒店的房间不大, 设施也有点旧了, 木制家具看上去像是三四星的档次, 令房间看上去不明亮, 没有五星级酒店的派头。服务还可以, 床也挺舒适的. 22 May 2013
Rated 4.0 out of 5.0 by Location is great Very convenient location, and service is also good. But room and furnitures are out-dated. 30 April 2013
Rated 3.0 out of 5.0 by Awful Lobby Room comfort, room service, and staff service maintain in good standard. But the Lobby atmosphere and appearance was awful due to doing decoration for a "wine fair". Workers, wine company staff occupied the whole lobby area and I even could not find a place to stand (not seated) to wait for my driver. The lobby appears similar to a 2 stars hotel. 02 April 2013
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