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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
73%
Recommend This Property

Overall Experience

4.1

based on 716 reviews
73%
Recommend This Property

Ratings Breakdown

716reviews

  • 5 Stars
    297
  • 4 Stars
    265
  • 3 Stars
    83
  • 2 Stars
    39
  • 1 Stars
    32

Excellent service

By

23 August 2016

platinumelite

This time I'm on vacation with my family to Chengdu. The hotel's service is better than my expect. My wife and my kid is very satisfy with the hotel. I'm very happy. I do believe selece IHG is my correct choice.

Posted byHotelStaff
24 August 2016
Dear LeonardSH1974 Delighted to read your feedback and very pleased that both yourself and your family enjoyed our service and were happy with the hotel. I do hope we can welcome you back again for another family visit. With best wishes William Hall General Manager
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床铺舒适、服务一流

By

23 August 2016

platinumelite

入住后,与之前在其他洲际连锁酒店的体验一样,服务热情周到,房间布置雅致,床铺舒适、服务一流,特别是所处地理位置,就在春熙路口,令购物、出行极为便捷,很好的入住体验。

Posted byHotelStaff
24 August 2016
尊敬的客人, 欢迎入住成都总府皇冠假日酒店。 收到您对酒店服务、房间和地理位置的赞赏,我们感到非常荣幸。 酒店位于成都市中心商业区,地理位置优越,与春熙路仅一街之隔,并且周围有现今成都人气极旺的多个购物中心:IFS国际金融中心、远洋太古里、the one恒大广场及王府井百货。交通便利,前往市区景点,如宽窄巷子、锦里、杜甫草堂,均有便利交通,快速领略成都的国际化与时代感。 愿为宾客的商旅之行呈现更多惊喜,期待您的再次光临。 祝您生活愉快,阖家幸福!
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床铺舒适

By

23 August 2016

club

床铺舒适,服务一流。对我而言,吃完酒店的早餐就离开了,晚上也很晚回来。
除了看些电视节目外,就是休息睡觉。酒店的床铺确实不错,让我能够休息的很好。

Posted byHotelStaff
24 August 2016
尊敬的客人, 欢迎入住成都总府皇冠假日酒店。 收到您对酒店床铺和服务的赞赏,我们感到非常荣幸。 愿为您的商旅之行增添更多惊喜,期待您的再次光临。 祝您生活愉快,阖家幸福!
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成都皇冠假日服务不错,外观不错,房间陈旧

By

22 August 2016

成都皇冠假日服务不错,外观不错。房间显陈旧,达不到我们对五星的期待。游泳池不错,服务人员也比较人性化。 当然,如果价钱合适的话,还是可以继续选择。

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位置极佳,服务一流

By

20 August 2016

platinumelite

酒店房间装修缺失老了,但是位置没谁了
另外服务很好,作为白金会员,给予了房型升级,总之下次来成都还会选择这里

Posted byHotelStaff
22 August 2016
尊敬的客人, 欢迎入住成都总府皇冠假日酒店。 收到您对酒店地理位置和会员服务的赞赏,我们感到非常荣幸,同时感谢您对酒店设施提出意见。 酒店位于成都市中心商业区,地理位置优越,与春熙路仅一街之隔,并且周围有现今成都人气极旺的多个购物中心:IFS国际金融中心、远洋太古里、the one恒大广场及王府井百货。交通便利,前往市区景点,如宽窄巷子、锦里、杜甫草堂,均有便利交通,快速领略成都的国际化与时代感。 作为成都最资深的国际五星酒店,酒店管理层非常重视设施的升级与维护,近年来完成了对行政楼层客房的全新装修,部分楼层客房的基础装修,以及其他区域大小不等的设施升级与维护,希望在宾客入住期间呈现更多惊喜体验。 愿为宾客的商旅之行呈现更多惊喜,期待您的再次光临。 祝您生活愉快,阖家幸福!
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位置很好,服务一流

By

19 August 2016

到店直接升级了套房,房间有心里准备,装修较老,但是整体还是很舒服的。
位置没得说,周围小吃和商业中心都很多,以后会经常来的。

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床铺舒适,装修一般

By

16 August 2016

位置不错,96年的老宾馆,建议整体翻修,室内家具和灯具较老,光线较暗。这回我住的套房,格局是标准的一室一厅的studio。有个小厨房并配有简单厨具和碗筷。沙发非常老,电视不大。卫生间没有窗户,通风不好。房间自96年开业后没有装修后。但综合服务还是比较crowne,如果要开会的话,住在部分翻新的房间还应该还行。

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床铺舒服

By

15 August 2016

club

除了房间装修及卫生间设施老旧外,其他都还行!其他环节没有什么不好,但是从装修和环境上还是跟大部分的皇冠假日差一些水平

Posted byHotelStaff
15 August 2016
尊敬的客人, 欢迎入住成都总府皇冠假日酒店。 感谢您对酒店床铺表示赞赏,同时感谢您对酒店设施提出意见。 作为成都最资深的国际五星酒店,我们非常重视设施的升级与维护。近年来完成对行政楼层客房的全新装修及对部分楼层客房的基础装修,并对其他区域进行了大小不一的设施升级与改进,努力为宾客呈现最舒适的入住体验。 愿为您的商旅之行增添更多惊喜,期待您的再次光临。 祝您生活愉快,阖家幸福!
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床铺舒适,服务一流

By

14 August 2016

platinumelite

每次到成都都入住这家酒店,交通方便,地理位置优越。酒店设施还可以,服务热情周到,非常不错的入住体验。

Posted byHotelStaff
15 August 2016
尊敬的客人, 欢迎入住成都总府皇冠假日酒店。 收到您对酒店地理位置、交通、设施和服务的赞赏,我们感到非常荣幸。酒店位于成都市中心商业区,面朝春熙路,紧邻太古里及IFS国际金融中心,并且位居交通要道,成都地区现已开通的四条地铁线路在酒店附近均设有站点,便捷前往市区各个景点及商业区。 奥运盛事全民关注,酒店各餐厅均推出奥运主题美食套餐及美酒优惠,邀您关注店内介绍,共享盛事。 愿为您的商旅之行增添更多惊喜,期待您的再次光临。 祝您生活愉快,阖家幸福!
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位置好 其他很一般

By

12 August 2016

位置好 其他很一般
服务人员态度参差不齐,退房时很差
房间设施不好,马桶下水好慢,防滑垫全是霉渍,居然连续两早上没有凉水,洗澡到一般全是热水
肥皂用完没有放新的

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非常舒适

By

08 August 2016

club

价格稍稍偏贵,但是服务的确值这个价钱。

房间稍稍阴暗,但是打理的非常干净,让人放心。

提供不同样式枕头这点点赞,睡眠质量很好。

服务很棒,整体感受非常好。

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床铺舒适,服务一流

By

08 August 2016

club

房间感觉有些陈旧,床铺舒适,服务一流。遇到下雨,就不再提供叫车服务,宾馆门前的出租只想跑长途。
赶上夫人过生日也没有得到任何反馈,服务不够细致周到。

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