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Rated 3.5 out of 5 by 121 reviewers.
Rated 5.0 out of 5.0 by Excellent staff and service Feels great at the place and staff are exceptional. I recommend people can enjoy their stay at this Hotel. 10 March 2014
Rated 4.0 out of 5.0 by 位置很好,装修老旧 酒店位置非常好,但装修显得老旧。新装修的客房面积很小,套房也该重新装修了吧。 除了装修以外,还都是可以的。 01 March 2014
Rated 1.0 out of 5.0 by 太差了,服务太差了,会员待遇也太差了 太差了,服务太差了,会员待遇也太差了 太差了,服务太差了,会员待遇也太差了 太差了,服务太差了,会员待遇也太差了 太差了,服务太差了,会员待遇也太差了 太差了,服务太差了,会员待遇也太差了。。。 09 January 2014
Rated 3.0 out of 5.0 by 比预期的好 因为之前有朋友入住抱怨过这里的房间又小又旧,所以有些心理准备。参加了洲际酒店集团的活动,所以价格实惠。去了之后发现比预期的好很多,房间宽敞,有针对优悦会员的报纸、欢迎果盘及可以在空中酒廊使用的软饮券。只是装修设施确实老旧,但是质量不错。交通便利,就靠近春熙路步行街,距离锦江剧场的川剧秀也不远,周围小吃也多。有针对会员的免费香薰服务,客房员工反应及时,解释的也比较清楚。 唯一不满意的地方在于酒店的泳池,没有桑拿房,更衣室实在是太冷了,没有空调,临时的取暖设施也没有。大冬天的更衣真是受罪。洗护用品也不齐全,装在一个塑料袋里,一开始还以为是别人自带的。最后,该泳池也对社会人员开放,并非酒店客人专享。 07 January 2014
Rated 1.0 out of 5.0 by Absolutely THE WORST experience I've ever had with IHG Like everyone else, I stayed here because of its location. I'd say that's the only part true about this hotel. Old (even the so-called "refurinished" ones) and mismanaged does not qualify as stylish. Although I was warmly acknowledged in the lobby, the check-in itself was quite unpleasant and dramatically prolonged. For one thing there was no separate line for IHG Platinunm members. The female staff, who checked me in, was frequently distracted by the incoming tour groups. Without any proper explanations, she turned to 3 different customers and tried to take care of their check-ins while I was still standing in front of her. The whole check-in process took no sooner than 15 mins, which was "reasonable" just by looking at the chaos behind the front desk. The room was not even okay in terms of Crowne Plaza's standards. The A/C was not working so that the room was too heated up. Water was leaking from the shower room and the whole batheroom floor was cover in water.Unfortunately I had two nights of not so great sleep because of the broken A/C. In addition, the WIFI was not working either. The check-out process was as slow as the check-in process, if not slower. Think twice before you book this hotel! 24 December 2013
Rated 5.0 out of 5.0 by room comment comfortable but a little bit old and small,still need improvement 23 December 2013
Rated 2.0 out of 5.0 by 与Crowne Plaza品牌不符的一家酒店 从走廊到房间都很旧,特别是洗手间,花洒竟然不能正常喷水,完全不是Crowne Plaza品牌应有的硬件形象.整理房间也很马虎,下午回房时发现枕头竟然在窗台上. 17 December 2013
Rated 4.0 out of 5.0 by 位置绝佳 酒店地理位置绝佳,紧邻春熙路步行街,购物方便。周边餐饮选择也很丰富。酒店设施还算齐全,健身房和泳池稍稍小了一些。 12 December 2013
Rated 3.0 out of 5.0 by 失望,感觉一般 位置很好,大楼很气派,进去一看,真是很失望,酒店里面太老了,房间很小,里面木头装修都很老,就像一个三星级,跟假日酒店4星没法比,根本不像皇冠假日。很失望,不过服务是很好,门口慰问以及早餐都很不错,原来应该很好,不过这装修想在简直不值5星。应该装修了。性价比很不好。健身房一般,没有指导教练,不大,器械比一般。游泳池还不错,不过没游泳。国内都不太注重这种健身品质和服务,很多酒店都做的不好。 06 December 2013
Rated 3.0 out of 5.0 by poor value for money about 900rmb for a old room like that is totally not worth it. the staff offered me a newly renovated room with 300rmb more, then i wish i had booked another hotel. 27 November 2013
Rated 5.0 out of 5.0 by Good Location and courteous staff This is a very familiar hotel. I have been visiting it for about 10 years now. It is reliable, central to CBD and staff always provide great assistance to westerners like me. Rooms are being refreshed and support contemporary business traveller. Only downside is, like most hotels around the world they do not know how to make coffee 23 November 2013
Rated 4.0 out of 5.0 by Well trained staff It only took a few seconds for the front desk to find my booking and he offered a free upgrade when I told him my colleague was a big guy. A lot of people say this is an old hotel in Chengdu and doesn't have funky decoration and furniture looks old. But I enjoyed the stay and this is my second visit Chengdu for both of the visits I stayed at the same hotel. I don't have to tell you the reason. 20 November 2013
Rated 5.0 out of 5.0 by everythuing OK the hotel located in ciyty center under 10 minuts from subway station easy to get TAXI but evening time so cloudy front stuff qaadvice me choose re-newal room this is very convenience and clean 19 November 2013
Rated 4.0 out of 5.0 by Great staff The staff are excellent and very helpful. Mr.Wayne ,Assistant Manager and Officer Jolly are exceptional and very helpful. I found very friendly,well behaved staff with Great Professionalism. 06 November 2013
Rated 5.0 out of 5.0 by Very Good Experience My Overall Experience is Exellent I Really Recommend this hotel its exellent location in the hart of the city center will ignite you active all day 29 October 2013
Rated 5.0 out of 5.0 by Great Service and extremely friendly staff Stayed here for a conference at the hotel and so used just about all of the facilities. Great welcome and the staff were amazingly helpful and friendly. Always willing to help and welcoming at every venue. I really enjoyed my stay and the room rate for the conference was extremely good. Thank you all very much. 25 October 2013
Rated 5.0 out of 5.0 by Friendly staff and wonderful meeting facilities For my first visit to Chengdu for a conference, I was very impressed both with the friendly service given by the staff and the very special room that we had for the conference seating 120 in a true theater style. It was just perfect for our needs. 24 October 2013
Rated 5.0 out of 5.0 by Great location Located close to major shopping and food shops. Also on all major bus and subway lines. Hotel is clean and nice for a relaxing stay. 17 October 2013
Rated 1.0 out of 5.0 by 我住过的最差的5星级酒店 整体入住体验是非常糟糕。 1. 办理入住时,等候了起码10分钟。在此期间,前台的员工没有任何招呼,而且每个员工面无表情,都在各忙各的。问及是否可以办理入住,被告知房间还没有好,需要我等1个小时。当时已经是2:12pm了。经过再三告之需要换衣服出去游完,必须要房间,主管没有解决也没有搭理,后来应该是前台的经理过来给我升级房间到了套房。有房间住我都ok,升不升级我不care。因为出来是旅游,房间待不了多久。 2. 进了房间,扑鼻而来的霉味儿和房间低配的设施,比如茶几,沙发和桌子。地毯是一块黑一块白。电话致电值班经理后,解释是酒店开业太久,成都气候造成这样的,没有办法。 3. 晚上1点多回酒店,看到了酒店给了欢迎水果,香蕉,苹果核橘子。橘子很软,不知能不能吃。不过我能感受到酒店的歉意,谢谢。重点是,我住2303房间,23楼被告知没有wifi,还没有安装好。我要找充电插座给手机电脑充电,全房间没有找到能用的插座。被告知房间都是欧美式插头,确定有个插线板在卧室抽屉,我找遍了没有找到,而在客厅的抽屉里找到了固定在里面插线板!但是,我不能整晚待在客厅用手机和电脑吧?!值班经理过来看过说1分钟回来,但是他再也没有回来,有位客房服务员进来拔掉卧室的一个落地灯,换了一个转换插头,连上一条长长的插线板。整个房间床边的地板都是线。看上去很不舒服。晚上一整晚空调口就像工厂一样吼了一晚上。太郁闷了。 3. 退房后寄存了行李,下午过来取的时候,礼宾台空无一人,等了半天找不到人,最后才看到一位礼宾员跑过来给拿了行李。依然没有人提行李。 本次入住太不尽人意,再也不会来了。 10 October 2013
Rated 4.0 out of 5.0 by 整体感觉不错,但装修较陈旧 地理位置环境没得说,但是室内装修风格较为陈旧,主要是黄色木纹为主,感受不到时尚现代的气息!年轻人入住要考虑。其他服务态度和质量还是不错的~ 08 October 2013
Rated 4.0 out of 5.0 by 地理位置优越 成都总府皇冠假日酒店虽然略显陈旧但是地理位置相当优越,马路对面就是有名的春熙路步行街。酒店的服务质量非常好! 07 October 2013
Rated 5.0 out of 5.0 by Modern 5 star hotel we were very impressed with the entrance. Porters were extremely helpful taking our luggage. We would definitely stay here again. 04 October 2013
Rated 4.0 out of 5.0 by Good service and cpmfortable pillow but Gym facility too old The service provided was great. Staff helped me to achieve my goals. The room looks clean but the decolation was out of date. Especially some of the device in Gym was too old even without ipad/iphone adapter. The swimming pool is relative small. 21 September 2013
Rated 4.0 out of 5.0 大气,服务优,设施有点陈旧 到达酒店门口,就可以看到相当大气的外观。走入大厅可以看到宽敞的大厅,舒适的沙发,富有当地特色的装饰。给每个刚到来的宾客一种赏心悦目的感觉。 但是毕竟酒店有点历史了,地毯以及房间的设施还是有点旧了。特别是淋浴的龙头,小孔出水外,还向四周出水,当冷热水都混合时,有时候有忽冷忽热的感觉。难道做客户服务的员工一直不知道这个事? 19 September 2013
Rated 3.0 out of 5.0 by Convinent and do the job. Need speedy stay in Cheng Du. Crowne Plaze do the do. 12 September 2013
Rated 4.0 out of 5.0 Good quality for an old hotel very comfortable hotel, good bed and pillow, nice bathroom accessories. good TV. only minor complain on bathroom light switch not working properly and need to replace. 02 September 2013
Rated 4.0 out of 5.0 by Good for business stay. Quick check-in and check-out. Located to the higher floor upon request. 30 August 2013
Rated 5.0 out of 5.0 by 黄金地段,值得拥有 绝对的市中心位置,虽然是老酒店,但服务很专业,房间也很整洁,性价比极高。作为四川第一家IHG品牌酒店,荣耀十几年,名不虚传,在众多新开酒店的围攻下,仍展现出贵族般的气质与荣耀,绝对是出行的首选。 29 August 2013
Rated 5.0 out of 5.0 by poor in facility,excellent in service and location small room , poor in facilities ,even the recent Decoration room,but excellent in service,i have been stay over 50 IHG hotels ,this hotel provided the best service , even better than most intercontinental hotel,really warm and helpful service .2 mintues walk to the famous commerical area "chun xi" road. 25 August 2013
Rated 2.0 out of 5.0 by Conditions of restaurant and room Buffet dinner and breakfast restaurant on level 2 did not seem to have air conditioning. I was perspiring while having my meals!!! The furniture and toilet fittings in the room need upgrading. Things are old and worn. 24 August 2013
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