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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.5

based on 253 reviews
90%
Recommend This Property

Ratings Breakdown

253reviews

  • 5 Stars
    170
  • 4 Stars
    58
  • 3 Stars
    17
  • 2 Stars
    6
  • 1 Stars
    2

Friendly staff and good experience

By

2016 二月 05

club

It was a pleasure again staying at the Crowne Plaza. The staff on any floor or in any job is very friendly and all speak English. Some better then the other. Perfect room and very comfortable bed.

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The staff

By

2016 二月 02

Although the hotel itself is athletically hugely impressive with superb facilities and a great choice of eating and drinking options, what's most amazing about this place is the staff. From the concierge team, health suite staff, restaurant peeps, room maids through to the girls in the club lounge. I can't speak highly enough of them. An awesome place to stay.

Posted byHotelStaff
2016 二月 03
Dear Guest, we would like to thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Chengdu West. Thank you for your wonderful comments about our hotel and staff, your encouraging review will help us constantly improve our quality even further as we hope to exceed over and beyond our guest expectation. We look very much forward to welcoming you back to our hotel in the near future. Thank you very much.
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Excellent services

By

2016 二月 02

Very appreciated the helpful and hospitalities shown by those young and engergetic staffs. from the front desk, to the concierge and the restaurant/lounge. Special thanks to the restaurant/lounge: Emily, amy, crystal, Alice, Zhuzu...etc and many more for those who I forget your names.

The year end hotpot party was fun, me and my TI colleagues were very hilarious and enjoyed the hotpot.

great team, keep up the good work.

Posted byHotelStaff
2016 二月 05
Dear Guest, we would like to thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Chengdu West. It was an absolute delight to read that you enjoyed every aspect of your stay, thank you very much for your wonderful comments about our hotel and staff. We strive to make our guests feel comfortable, as they are in their own home. We hope to have the pleasure of welcoming you back to Crowne Plaza Chengdu West, hopefully in the near future.
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Nice bed and nice room

By

2016 二月 02

club

Nice services during the trip, and nice breakfast.

Posted byHotelStaff
2016 二月 04
Dear guest, thank you for taking the time to share your experience with us. We strive to exceed all of our guest’s expectations and it's always very rewarding to hear when we do. We truly appreciate your time and we hope to have the opportunity to welcome you back in the future.
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环境安静,舒适,服务一流

By

2016 一月 31

服务一流,环境舒适,对会员是一如既往的好,每次入住都提前升级了房间,房间舒适,送的水果也很丰富,洗漱 备品很好,早餐很丰盛,以后还会选择入住。

Posted byHotelStaff
2016 二月 04
尊敬的宾客,您好!感谢您对我们酒店以及员工服务的评价。很高兴您对于酒店的好评。您的称赞就是我们前行的动力。我们会不断努力,创造更为舒适的住宿体验。您也可以关注我们的官方微信,随时了解最新资讯。在这里,我们期待您的再次光临,享受到更好的入住体验!
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服务

By

2016 一月 31

服务很及时,亲切。服务员记住了我的偏好,每次吃饭或者入住都会尽量按照我的偏好和习惯安排,有回家的感觉。遇到问题也能非常快速得到解决。

Posted byHotelStaff
2016 二月 04
尊敬的宾客,感谢您对成都高新皇冠假日酒店的好评和喜爱!非常高兴您对酒店以及我们员工服务的称赞。出门在外,住得舒心是每个旅者的期望,也是我们服务的终极目标。我们会不断努力,令旅途尽善尽美。您可以关注我们的官方微信,了解更多新鲜资讯,我们会不断推出不同的优惠礼遇政策等,期待您不久之后的再次入住!在此祝您生活愉快!
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hotel

By

2016 一月 28

club

this was an outstanding hotel, great service, clean, overall appearance, good after hours entertainment,
stayed on the 12th floor, would have liked to get some information about the lounge on that floor regarding hours and what was served.

Posted byHotelStaff
2016 二月 01
Dear Guest, we would like to thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Chengdu West. We are very delighted to learn that you had a wonderful stay, and thank you for your positive and kind words about our hotel and staff. We will keep striving to ensure our guests feel like our home is there’s throughout their stay. We welcome you back through our doors at Crowne Plaza Chengdu West, Hopefully in the not too distant future. Thank you very much!
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good service for customer's feeling

By

2016 一月 28

I am really suprised that hotel prepare a small shoes for my daughter. It is first time for me to get such shoes. it is lovely and my daughter like it vary much.
I like the hotel.

Posted byHotelStaff
2016 二月 01
Dear Guest, we would like to thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Chengdu West. Thank you for your wonderful comments about our hotel and staff, your encouraging review will help us constantly improve our quality even further as we hope to exceed over and beyond our guest expectation. We look very much forward to welcoming you back to our hotel in the near future. Thank you very much.
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服务贴心,很棒

By

2016 一月 21

platinumelite

目前正在装修,在入住期间会有一点噪音,地处西门外,交通没有市区里的酒店方便,不过总的来讲还是不错的。

Posted byHotelStaff
2016 一月 25
尊敬的宾客,您好!感谢您选择入住成都高新皇冠假日酒店,感谢您分享在此期间的入住体验,您对我们的褒奖是我们前进的动力。由于酒店外围施工造成的一些噪音,让您的住宿体验有所欠缺,我们深表歉意,并真诚地期待您的谅解。酒店毗邻著名的中海国际社区,是集休闲娱乐为一体的大型商业区,目前高新西区发展很快,随着未来周边配套设施的完善,相信不久之后将得到更好的改善。我们期待您关注我们的官方微信,了解更多新鲜资讯。我们诚意恭候您的再次光临。祝您生活愉快!
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Schlechtes Fruestuecksbuffet

By

2016 一月 20

club

Gutes neues Hotel. Alles ok bis auf ein inakzeptables Freustuecksbuffet.

Posted byHotelStaff
2016 一月 22
Dear Guest, we would like to thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Chengdu West. Thank you for your very kind and positive words about our hotel, we are delighted to read what an enjoyable stay you had with us. The breakfast is from 6:00 – 10:00 am on Weekday, 6:00 – 10:30 am on Weekend. Regarding the buffet for breakfast, we are sorry it did not meet your expectation; the restaurant offers a wide selection of food for breakfast, it always continues to do change on each food section depend on different seasons. We will continue to strive in delivery services, allowing our guests' to indelge in the best they deserve. We welcome you back through our doors at Crowne Plaza Chengdu West, hopefully in the not too distant future. Thank you very much!
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服務周到,有很大改善。

By

2016 一月 19

上次入住此酒店,發生房間調配不當及早餐沒盤子用的問題。經反映後,此次入住都改善了,非常地好。總體而言,會讓人下次出差時,再次想入住此酒店。

另外,建議一件事,音響插頭還是舊的iPhone插座,肯定現在沒人還在用舊機型的手機。建議提供轉換插頭來解決此問題,簡單方便成本低。

Posted byHotelStaff
2016 一月 22
尊敬的宾客,感谢您对成都高新皇冠假日酒店的支持与厚爱。一直以来我们致力于为顾客提供最优价格和最佳入住体验。酒店在遵循洲际酒店集团统一标准的基础上,更赋予了独有特色:服务更贴心,酒店布局更合理,客房更豪华。期待您关注我们的官方微信,随时了解最新资讯。再次感谢您的惠顾,我们诚挚期盼您再次莅临!祝您生活愉快!
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房间舒适,安全,酒廊欢乐时光食品丰富,职员亲和且称职

By

2016 一月 18

每一次来这里入住都会被热情的关怀,让商旅之行也会变得和家一样的温暖,感谢这里的每一位员工,非常的谢谢.

Posted byHotelStaff
2016 一月 21
尊敬的宾客,您好!感谢您对我们酒店以及员工服务的评价。很高兴您对于酒店各个方面的好评。您的称赞就是我们前行的动力。我们会不断努力,创造更为舒适的住宿体验,您也可以关注我们的官方微信,随时了解最新资讯。在这里,我们期待您的再次光临,享受到更好的入住体验!
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