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Rated 4.4 out of 5 by 232 reviewers.
Rated 4.0 out of 5.0 by Very good hotel The room was booked for me by the company organising the awards evening I was attending.Upon check in I mentioned that I was an IHG rewards member and was instantly given the privaliges that go with Gold status.The staff were very attentive and proffessional and the executive floor and lounge were well presented as you would expect.The bar area was well set out with comfortable seats and couches that could easily accomadate differing gruop sizes ( we were 8 ) and the staff were freindly and inviting.The room and tables where the awards ceremony was taking place was wonderfully decorated and the food served above average for a large party (approx 150 ).I would highly reccomend staying here as it is also ideal for walking into the town (2mins) or the racecourse (2mins).The only negative is as with all IHG hotels the lack of sky TV sports channels 08 July 2014
Rated 5.0 out of 5.0 by superb staff the staff of this hotel is absolutely outstanding, starting with Chris as the front office manager who bent over backwards to satisfy the needs of myself and my compatriots, to Robin and his excellent bar and restaurant staff to Jack and Roy in the evenings to Ryan mostly behind the bar and Brandon, Andy, Katie, Rachael and Harriet who have served us behind the bar and also in the dining area, to Amy and all those who are there bright and early in the morning to serve us and last but certainly not least to Daniel the ever ready and super energetic concierge who accommodated our every needs. also to the many support people specially at the front desk who we don't really get to know. a very great thank you to you all. as with any long stay at any hotel there are always issues and opportunities to perform better. i think the biggest thing that comes to mind does not affect me directly but was a frequent occurence. i don't know who is responsible for ordering for the bar, but whoever it is should pay better attention to the people who actually work behind the bar. they know the current customer clientele and their needs. it is not excusable to constantly run out of the beverage of choice of regular customers. thank you IHG! 07 July 2014
Rated 5.0 out of 5.0 by Our overnight stay An enjoyable overnight stay at Crowne Plaza in Chester. Will definately return again. Staff friendly, room clean 04 July 2014
Rated 5.0 out of 5.0 by Luxury night out Our stay at the Crowne plaza Chester made my wife and I feel cofortable and relaxed, the perfect backdrop for celebrating our anniversary with a bit of luxury. 03 July 2014
Rated 5.0 out of 5.0 by Bequemer Aufenthalt Der Aufenthalt beinhaltete alle notwendige Dinge, die einen Ausgleich zur Arbeit ermöglichen. 02 July 2014
Rated 2.0 out of 5.0 by Bad Staff Experience I recently stayed at the Crown Plaza Hotel Chester. Nice hotel however very bad experience when trying to order food. very annoying inconsistant experience, when i complained staff tried to concocked a story of why i could be serve however others could. VERY ANNOYING!!!! 02 July 2014
Rated 5.0 out of 5.0 by Relaxing weekend. We stayed at the Crowne Plaza for an Anniversary weekend. We enjoyed our stay from the minute we arrived . All the staff are really pleasant and made us to feel at ease. The rooms were comfortable and we had a very good sleep in the big comfy bed. The breakfast was delicious with a wide variety available. All in all a great relaxing weekend. 01 July 2014
Rated 4.0 out of 5.0 by Average Hotel Excellent Staff I have stayed at this property for extended periods recently The staff as whole and individually has been excellent. The only real issues I had were that the bar selection seems a bit thin for a Crowne Plaza and whoever orders stock doesn't seem to know how keep enough stock on hand. The other issue would be the bed size and overall comfort once again it's not what I am used to in a Crowne Plaza usually a queen size or larger is a standard. These are somewhat smaller to fit the room which seems to be more the European standard. The mattress seems a bit less that what I'm familiar with at the same brand in other locations around the world 01 July 2014
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