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Rated 4.4 out of 5 by 234 reviewers.
Rated 5.0 out of 5.0 by Relaxing weekend. We stayed at the Crowne Plaza for an Anniversary weekend. We enjoyed our stay from the minute we arrived . All the staff are really pleasant and made us to feel at ease. The rooms were comfortable and we had a very good sleep in the big comfy bed. The breakfast was delicious with a wide variety available. All in all a great relaxing weekend. 01 July 2014
Rated 4.0 out of 5.0 by Average Hotel Excellent Staff I have stayed at this property for extended periods recently The staff as whole and individually has been excellent. The only real issues I had were that the bar selection seems a bit thin for a Crowne Plaza and whoever orders stock doesn't seem to know how keep enough stock on hand. The other issue would be the bed size and overall comfort once again it's not what I am used to in a Crowne Plaza usually a queen size or larger is a standard. These are somewhat smaller to fit the room which seems to be more the European standard. The mattress seems a bit less that what I'm familiar with at the same brand in other locations around the world 01 July 2014
Rated 4.0 out of 5.0 by Gutes Hotel, gutes Frühstück - Fühstück gut - Fitnessbereich gut - Übernachtung gut - WLAN eher schlecht 01 July 2014
Rated 5.0 out of 5.0 by Good for business travellers Comfy bed- variety of room types and friendly staff- important when on business travel and need a regular hotel to stay in for multiple weeks. Location good- close to good eating places. 01 July 2014
Rated 4.0 out of 5.0 by CROWNE PLAZA CHESTER This is a comfortable hotel located within the walls of Chester City centre and would appeal to those on both a business or leisure stay. 30 June 2014
Rated 4.0 out of 5.0 by Excellent location, close to city centre Good hotel in the heart of Chester, close to the city centre. The room was comfortable the only downside was when 2 coach loads of guests decided to leave at 5.45am this created a bit of noise and subsequently woke us up. Breakfast was superb with plenty of choice, staff very helpful and polite 30 June 2014
Rated 4.0 out of 5.0 by Buen hotel pero muy mejorable calidad comida La limpieza del hotel es solo aceptable ya que no cambian a diario ni las sabanas ni las toallas y con lo cuesta deberian tener en cuenta esto. Por otro lado la comida es muy mejorable ya que el desayuno todos los derivados del pan, bollos, pan normal y la comida calienta esta todo recalentado de dias anteriores incluso el pan esta duro y los bollos recalentados y un hotel asi no puede permitirse tan mala calidad en sus productos. 29 June 2014
Rated 4.0 out of 5.0 by Lovely hotel Had a lovely stay at hotel staff so helpful and friendly food was lovely and catered for everyone room was lovely only downside was there was a door in our room leading to room next door and we could hear everything the couple that was staying in that room weren't really noisy but came in later than us and it wakened us up asked at reception if it was a family room we were in but she said it didn't show on computer as family room and would look into it girl was very helpful apart from that would definitely go back to hotel not in that room and would recommend this hotel to family and friends 28 June 2014
Rated 5.0 out of 5.0 by Great Hotel in an ideal location. Central Chester We really enjoyed our stay and were delighted with the fact that the Hotel reserved car parking spaces free of charge as we were part of a Group Booking. The Hotel is maintained to a very high standard throughout, staff are extremely courteous. They willingly provided directions and assistance when required. 26 June 2014
Rated 5.0 out of 5.0 by Weekend Away This is the first time I have stopped in this hotel and would highly recommend it. The location is first class vey close to the centre. the staff were very helpful and friendly and the interior of the hotel modern and fresh 26 June 2014
Rated 5.0 out of 5.0 by Smart, comfortable and practical Perfect hotel for business. Easy and fast check-in and check-out. Outstanding quality in service provided by staff. Nice atmosphere 24 June 2014
Rated 5.0 out of 5.0 by Great location, good hotel, exceptional staff It was good to have a city centre hotel that provided car parking. On entering the hotel I was greeted by two of the best members of reception staff I have come across. They alone set the standard for the rest of my stay. I was also helped on the next day of my stay with yet another excellent member of reception staff. The room was comfortable and serviced well each day. The food was good and the staff capable, helpful and friendly. The swimming pool opens at 6 am, which is a very useful time - too many hotels open their pools too late to allow you to have an early morning swim before work. This hotel's best asset is definitely their staff, each and every one of them. I look forward to coming back to this hotel next time I am in the area. 24 June 2014
Rated 5.0 out of 5.0 by Internet Everything was excellent apart from the Wifi which you had to keep coming out of and logging back into which was a nusiance 24 June 2014
Rated 5.0 out of 5.0 by Easy access to City Hassle free stay in comfortable room with great access to town. Refitted rooms are a big improvement. Good breakfast choice and very attentive staff throughout. 17 June 2014
Rated 2.0 out of 5.0 by A dissapointing stay The staff are very friendly however, I found that the quality of the room fell far short of what I would expect from a 4* hotel. 16 June 2014
Rated 4.0 out of 5.0 by Nice hotel, nice room, disappointing gym. I really enjoyed my stay at the Crowne Plaza Chester. The room is very spacious with the equipment that you need to feel comfortable: Iron, press, etc... The room is complimentary tea and coffee as well as delicious biscuits which is great when you are after a long trip and check in late the hotel. The breakfast is fine and complete. My tip to you: Take the breakfast vouchers if your reservation does not include breakfast. One big minus: The gym is not well equipped if you wish to do a proper weight training. There is only one bench and dumbbells up to 20kg :( 16 June 2014
Rated 1.0 out of 5.0 by Poor parking arrangements and no free wi fi Hotel car park was full so had to reverse down access ramp and pick up a voucher for the next nearest car park. This car park is of a very old design and requires you to guess where a space is and then do a three point turn when you find that that area is also full. Eventually found a space but would not feel safe returning to car late at night or early morning. (This car park is locked 11.30 pm to 6.30 am). Took a while for reception to find a room: rooms available on 2nd floor but receptionist insisted on 1st floor room. Thought I had booked a double bed but room turned out to be twin beds. Decided to grin and bear it in view of time taken so far. Shower curtain was hanging off, sink plug did not work, bedside phone did not work. No view from very small window in room. Wi Fi was chargeable. (Thought it was free for IHG Club members). Asked the usual "was your stay okay" and receptionist seemed surprised when I said I found it very disappointing. Offered to refund car parking fee of £7.50. Didn't accept the offer as it was more disappointing than that. Have stayed in many IHG hotels before: this was the most disappointing stay. 12 June 2014
Rated 5.0 out of 5.0 by Excellent Hotel The hotel is in a great location, a few minutes walking distance to all local attractions with convenient parking. The staff, service and facilities were excellent (we spent a rainy day in the pool etc trying to keep a two year old amused!). We had a family room (3 beds) on the "club" floor that was immaculate, spacious, comfortable and well maintained throughout our three-day stay. I highly recommend this hotel and will stay there again. 09 June 2014
Rated 5.0 out of 5.0 by comfortable, central hotel with exceptional Seavice Every time we return to Chester, about three times a year, we choose to stay at this hotel. The staff are very helpful, the service is good, the rooms are airy and pleasant, the beds are comfortable and there is car parking on site,what is there not to like??!!. 07 June 2014
Rated 5.0 out of 5.0 by Birthday Celebrations Friendly & helpful staff. I would def recommend and stay again - thank you 07 June 2014
Rated 5.0 out of 5.0 by Night in Chester A last minute decision to have a night out in Chester and booked the Crowne Plaza, which was the right choice. Great friendly staff and lovely rooms. Would return again. 04 June 2014
Rated 5.0 out of 5.0 by Excellent City Centre Hotel Great location and very good hotel overall. Rooms not overly large but very comfortable with everything to hand. Shouldn't be charging for WiFi though in hotel of this level. Will be my first choice when back in Chester next. 02 June 2014
Rated 4.0 out of 5.0 by Great Service Friendly and efficient staff, being 7 months pregnant during my stay they ensured I was taken care of 02 June 2014
Rated 5.0 out of 5.0 by Chester Plaza This a great Hotel once inside, doesn't look much from the outside. The location is great. Just off the main shopping street. Rooms were nice. 31 May 2014
Rated 5.0 out of 5.0 by Great stay couldn't complain about the stay, was great the service was first class and we were really looked after. 30 May 2014
Rated 5.0 out of 5.0 by Good Quality Staff Our stay at Crowne Plaze was great. Please see Trip Advisor for full review. 30 May 2014
Rated 5.0 out of 5.0 by Professional The staff in all areas of the hotel were attentive, professional and very friendly. Definitely recommend as a place to stay! 29 May 2014
Rated 4.0 out of 5.0 by Komfortables Bett, aber das Badezimmer ... Wir waren in Chester zu einer Hochzeit eingeladen und suchten deshalb ein Hotel in der Nähe des Racecourse. So fiel die Wahl auf das Crowne Plaza, wobei von vornherein klar war, dass wir die Annehmlichkeiten des Hotels sowieso kaum nutzen würden. Das Bett im recht großen Gästezimmer war 1 mit Sternchen. So gut haben wir selten in Hotelbetten geschlafen. Ganz toll! Eine Enttäuschung war das Badezimmer. Duschvorhänge sollten aus allen modernen Hotels verbannt sein, aber hier traf man noch auf solch ein Exmplar.. Schlimmer noch die Position der Toilette neben der Badewanne. Selbst als kleiner Mensch hat man hier Schwierigkeiten sein Geschäft in Würde zu verrichten. Das passt nicht zur großzügigen Gestaltung des Gästezimmers. Das Design des Badezimmers ist für uns definitiv mangelhaft. Sein Zustand zeigt überdies, dass das Hotel etwas in die Jahre gekommen ist. Das Rezeptionspersonal war sehr freundlich und zuvorkommend. 29 May 2014
Rated 5.0 out of 5.0 by Fantastic modern but comfortable hotel with excellent staff I cannot thank the hotel staff enough for making our stay at the hotel so fantastic from the helpful lady on check in who gave us complimentary drink as our room wasn't quite ready to the lady in the restaurant who helped us on the last day by giving us some ibuprofen as all the shops were still closed. I would say all the staff were very helpful and went out there way to make our stay as stress free and enjoyable as possible. We stayed in the hotel with our 2 young children and we were made to feel very welcome. During our stay in Chester the weather was terrible the hotel made our stay very enjoyable as the children loved the swimming pool. Our room was huge with plenty of storage and the beds were extremely comfortable. We stayed in a Club room and thought it was amazing value for money. This is our first family stay in a Crowne Plaza but we will definitely staying again and have already recommended to family and friends. 28 May 2014
Rated 2.0 out of 5.0 by Poor value This hotel is poor value for money. Apart from its location, this hotel has nothing much to offer. The rooms are average, service mediocre and toon service poor. 18 May 2014
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