Crowne Plaza Chester

Hotel Front Desk: 44-1244-899988

Hotel Fax: 44-1244-899911

Hotel Email:

Check In: 3:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM

Chester Railway Station

-Distance from hotel: 1.1 MI/ 1.77 KM North East

- Bear right onto Black Diamond St Turn left onto Hoole Way (A56) At roundabout, take third exit onto St Oswalds Way (A5268) take 2nd exit at roundabout, onto St Martins Way, keep in left lane & at 2nd set of lights turn left & then right onto Trinity St

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- Car Parking Available

- Self-Parking Fee: 7.50 GBP

- 80 on site hotel parking spaces. Overflow parking in Trinity Street car park next to the hotel, is on the top floor where barriers operate from 7am to 7pm. There is no access to this floor after 7pm, but you can park on the lower level of the car park.

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Hotel Highlights

Crowne Plaza Chester is set in the heart of the city of Chester. With great transport links we are accessible and connected to the whole of the UK. The hotel is the perfect base to explore a treasure trove of historical places and buildings, from Chester Cathedral to the Roman Ampitheatre. For business guests we are 1 mile from the Chester Business Park occupied by many international companies.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience


based on 353 reviews
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Ratings Breakdown


  • 5 Stars
  • 4 Stars
  • 3 Stars
  • 2 Stars
  • 1 Stars

Hotel lovely but bed not


November 20, 2014


We had a club room for 3 nights, most uncomfortable hard bed ever. The stay was for a break that we do not get very often. We were hoping to come away refreshed!- sadly not.
The second night of our stay were unable to use club lounge as it was full!
Only received our complimentary newspapers on the first morning!?

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Worst Crowne plaza I've stayed in


November 20, 2014


Receptionist very unfriendly and patronising when we asked about parking, the hotel and room very dated,and worst of all baking hot, it was hard to actually breath it was so not-in November! Air conditioning next to useless. Even when it was on the big old pipes in the room were full on hot water throwing out heat. Bathroom felt grubby.
Wasn't recognised as a platinum elite customer, nor given an upgrade or explanation. Receptionist knew I was because when I asked for the checking out time she said as I'm platinum I could request a later one - which would be considered!
I stay in a Central London Crowne plazas for less money, this hotel definitely not worth the money.

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Highly Recommended


November 20, 2014


Haven't stayed here in a little while but still a great hotel. Great location and good value.

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Excellent as usual


November 18, 2014


I stayed here with my partner at the beginning of November for her graduation.

Checkin was fast and straight forward and I was offered either points or drinks and a snack for being a Platinum member.

Rooms in great condition and provided us with a comfortable nights sleep.

Club lounge adequately stocked up with soft drinks and beers and the canapés were of a high quality.

Bar area provides a great atmosphere for an evening drink, the prices are reasonable. The restaurant serves good quality food.

The pool and spa area were quiet when I visited and I was able to use all of the facilities.

All staff provided excellent customer service during our stay.

Posted byHotelStaff
November 21, 2014
Dear Guest Thank you for your many reviews about your stay at the hotel. Congratulations to your daughter on her graduation Im pleased to read that you enjoyed all asspects of your stay and look forward to welcoming you back to the hotel in the near future Many thanks Peter Gregory Operations Manager
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