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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.4

based on 185 reviews
91%
Recommend This Property

Ratings Breakdown

185reviews

  • 5 Stars
    109
  • 4 Stars
    48
  • 3 Stars
    19
  • 2 Stars
    5
  • 1 Stars
    4

工作人員態度良好

By

08 August 2015

platinumelite

工作人員態度良好。
可能是在日本的原因,這間是我入住過房間最少的皇冠酒店。但已經比名古屋機場酒店大。
酒店大堂有便利店,方便買點零食和日用品。

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素晴らしいサービス

By

07 August 2015

到着時にいくつか廃棄予定の大きなゴミをもっていたのですが、快く引き取って頂けました。
元々実家へ郵送して廃棄予定だったのですので大変助かりました。

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息子夫婦と孫娘との宿泊

By

07 August 2015

platinumelite

一歳の孫娘がいるので、レストランなど心配いていましたが、御配慮のある予約席などで快適に過ごせました。息子夫婦は初めての宿泊でしたがリラックスできたと言ってました。

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ランドリー

By

05 August 2015

club

海外赴任中の者です。成田空港を午前中にに出発する便を使う場合、貴ホテルで前泊します。今回は、国内の訪問先から直接ホテル入りしたため、洗濯物を抱えての滞在でした。このため、コインランドリー施設を使いたかったのですが、施設の有無、及び場所が分かりませんでした。

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快眠

By

04 August 2015

club

ベッドの堅さ・枕(2個)とクッション(2個)も堅さ・高さなど自分好みに選択できる為、良かったです。
気持ちよく眠れました。

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Great Service

By

01 August 2015

Great staff, very friendly and accommodating. The dinner buffet is excellent!

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一時帰国時の定宿

By

01 August 2015

platinumelite

現在、海外に駐在しており、一時帰国の際には必ず利用しています。成田からのアクセスの良さは勿論、サービス、客室の快適性は「日本に帰ってきた」と実感します。次回も必ず宿泊します。

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静かでした。

By

30 July 2015

club

今回の宿泊では、中国人旅行者のお部屋が上下左右に無かったのか、静かに過ごせ眠ることができました。

(ロビーはにぎやかでした。)

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Convenient, not clean

By

30 July 2015

platinumelite

Hotel is near the airport, but its not clean at all.

Posted byCustomerCare
07 August 2015
Dear Tennisfan20132014, Thank you very much for your patronage as an IHG Rewards Club Platinum Member and for posting a candid feedback. We would like to apologize for any inconvenience you had during your stay with us. In line with this, we have sent you an email to address your concern. Regards, Mike F. Case Manager IHGCare
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A comfortable room

By

30 July 2015

I just stay an overnight hotel nearby Narita airport. I choose Cronw plaza which it rate is quite attractive.
When I get in the room, I think the room light not enough, however overall is fine and the hotel fullfill my request, thanks indeed.

Posted byCustomerCare
07 August 2015
Dear QW120, Thank you for taking the time to review our property. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. It is great to hear that you were satisfied with your overall stay and your request was fulfilled to your satisfaction. We are highly motivated by your words and ensure you that we shall continue to strive for excellence. If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty. Sincerely, Lera P Case Manager IHGCare
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Great Hotel!

By

29 July 2015

club

I had a very pleasant layover stay in this hotel. The staff were friendly and the room was very comfortable.

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Overnight in Narita

By

27 July 2015

Excellent hotel, clean comfortable room with good wifi service.

Staff were very attentive and accurate.

Only disappointment was the size and quality of the meals in the restaurant and how early the buffet closed.

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