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Rated 4.1 out of 5 by 335 reviewers.
Rated 4.0 out of 5.0 by Good but not great Good location, comfortable room but small bathroom. Street noise could be heard through closed windows. 26 February 2014
Rated 3.0 out of 5.0 by Great location Friendly and helpful staff. Horrible pillows- I woke up with neck and back pain everyday. Horrible plumbing.... the shower doesn't drain well so you are in standing water while you shower. 26 February 2014
Rated 4.0 out of 5.0 by Heat not working properly This was for a party of three rooms. One of the rooms- 2012--was cold when the my mother and sister entered in the evening.. They turned up the heat and thought it would be just a matter of time before it warmed up. They woke up about 6:00 AM and room was very cold. They called the front desk and a gentleman came immediately to the room to fix the heating problem...He "fiddled" with the heater- It worked for about 2 hours and then wasn't working again. We didn't report it at that time as we were checking out. The staff were all very friendly..Hotel was in excellent location. Only problem was with the heat in one room..In all fairness we certainly could have phoned the desk sooner--as staff was responsive when we called. We will return. 26 February 2014
Rated 5.0 out of 5.0 by I've tried others but always come back here I travel to Chicago on a regular basis and have tried many hotels. I always come back to this one as the bench mark. The staff make the stay enjoyable and relaxing. They have always made every attempt to make my stay pleasant including upgrading my room when possible. It's nice to not have to ask. The beds are great. I wish I wasn't on business when I visit and could enjoy the room more. 25 February 2014
Rated 5.0 out of 5.0 by Close to hospital and friendly We were here because of major medical issues with family. The staff was very thoughtful and you cannot beat the location. We were extremely pleased with the service and staff. 23 February 2014
Rated 4.0 out of 5.0 by Great service! The staff at this hotel were excellent! They made sure our party had rooms on the same floor. They also made sure we had everything we needed. The only complaint I have is that car valet cost almost as much as the room. Crazy to charge that much. 12 February 2014
Rated 5.0 out of 5.0 by Love staying at this hotel The team members here are genuine and they go out of their way to accommodate. The location is fantastic-right in the heart of Michigan Avenue. I stay here anytime I have the opportunity. 10 February 2014
Rated 5.0 out of 5.0 by Very friendly staff we will go back it was a very clean and nice place to stay. 28 January 2014
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