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Rated 4.1 out of 5 by 422 reviewers.
Rated 3.0 out of 5.0 by Good location but hotel needs improvement Cons: 1) found hair in both shower and on bed sheets 2) floor smelled of cigarettes despite the fact that it was a non-smoking floor 3) paper thin walls - could hear people using washrooms and toilets flushing - made for a very unpleasant experience 3) requested a kid-friendly room ahead of time - did not materialize 4) fluorescent light bulbs in room made room appear cheap and dingy 5) dingy hallway and elevators 6) slow elevators 7) wi-fi was $9.95/day, but did not end up charging us for it. This is confusing. In this current day and age, wi-fi should be free and available to guests throughout the hotel 8) website promised complimentary continental breakfast. Turned out it was not available. 9) website promised a pool. Turned out it was closed for the season. This was one of the primary reasons we chose this hotel. False advertising. Pro: 1) friendly check-in staff 2) excellent location Would I stay there again? No. 15 April 2013
Rated 3.0 out of 5.0 good location room is a little bit old, but comfortable. The heater is very noisy! Could not sleep any more unless turned it off. No Priority Club rewards and no one tell me the reason. 15 April 2013
Rated 5.0 out of 5.0 by Total Satisfaction Our room was large and had a very good floor plan for the placement of its furnishings, including a comfortable sofa. A request for extra pillows was made at the front desk and within 10 minutes, four extra pillows were delivered to the room. We have stayed at this location previously, due to its proximity to Northwestern Memorial Hospital. The staff has went out of its way to make all of our stays as comfortable and hassle free as possible. 14 April 2013
Rated 5.0 out of 5.0 by Excellent hotel We stayed here for 3 nights and had no problems with anything. The hotel is in a great location and the staff were great. They helped us with the best ways of getting to the different places we were going and recommended some good restaurants. They were able to store our luggage as we arrived early and we had no problem getting a later checkout. We were upgraded to a corner suite and the cleaning staff were wonderful and friendly. You will hear some sirens but they did not bother us at night and you are staying in downtown Chicago so we expected this. The only thing that disappointed me was the restaurant on the top level was closed but the downstairs restaurant was great (we had breakfast, supper and some snacks). I would highly recommend this hotel and would definitely stay here again. 14 April 2013
Rated 1.0 out of 5.0 by Un-impressive and Disapointing Slightly worse than any average hotel. Poor looking lobby. Terribly slow elevators looking like service elevators. In regards to the bedroom: very small bathroom with bad plumbing (loose faucet and water backing up), and the room was less than clean (spider webs and dust). I am very disapointed in this hotel. It took away from my "romantic getaway". Will never go there again. Platinum Member 12 April 2013
Rated 5.0 out of 5.0 by Fun weekend in Chicago We thoroughly enjoyed our stay at Crowne Plaza. The location was perfect for where we wanted to be. We could easily walk to Navy Pier and many destination points on Michigan Ave. Plus Gino's East (a recommendation to us) was one block away. Also the Irish Pub that was located in the Hotel was also nice. The room was very spacious, clean and a great view of the city. The staff were very nice and helpful. I would definitely stay here again and recommend this hotel to others. 12 April 2013
Rated 5.0 out of 5.0 by Great Place to Stay I can't say enough about this hotel! We were just there for about a week while my son had surgery at Luire Children's Hospital. It was walking distance to the hospital and felt very safe. The hotel staff were great!! Everyone went out of their way to be most helpful! The room was very clean and comfortable and very nice to come back to after being at the hospital. We will definately stay here again and again. If you are there to shop you are walking distance to all the shops on the Magnificent Mile!! 10 April 2013
Rated 2.0 out of 5.0 by Disappointing I find it absolutely amazing that, smack in the middle of one of America's largest cities, there was no cell phone reception in my room. Moreover, when I brought this to the attention of the front desk, I was met with apathetic shrugs. Rooms are small and run-down. Maid service was solid. I will never stay here again. 10 April 2013
Rated 4.0 out of 5.0 by Friendly Service and great location! This hotel was clean, comfortable, and right on the Magnificent Mile. We were just a few blocks away from Lake Michigan, various places to shop, many places to eat and tons to do. I will definitely stay here again. 07 April 2013
Rated 4.0 out of 5.0 by Heart of shopping and businesses Great location, Rooms nicely furnished, Valet $50, Elephant castle was ok, served kinda runny scrambled eggs and cold mushy taters (asked for a redo which was better), elephant castle staff was cool. Quite a bit of street noise by way of sirens and emergency vehicles. wasnt too bad and of course not the Hotels fault. Room was large and included a nice leather couch that was comfy. Valet and front desk staff polite and accommodating, met all requests, and very helpful. If asked to stay here again I would, maybe when the weather is a bit better could do more walking in the area, but the rain wind and cold temps prevented that, which wasn't a biggie, everything is a $5 cab ride away (great location). **** Four Stars, good job guys! 06 April 2013
Rated 4.0 out of 5.0 by Very nice stay We were satisfied with our entire experience. Thank you 05 April 2013
Rated 5.0 out of 5.0 by Weekend in Chicago My inlaws live in the suburbs, and college friends live within driving distance, so downtown Chicago has been a go-to destination for years, and we've stayed in a large variety of hotels. The Crowne Plaza was conveniently located, and the king bed room/suite was perfect for three friends meeting for great shopping and dining. If you draw the straw to sleep on the pull-out sofa, be sure request an extra blanket as a mattress pad to cushion the less-than-comfortable pull-out. We had a corner room and views of downtown were great. Not a large, convivial lobby, but it wasn't something we needed. Bottom line: good value, comfortable large room, and wonderfully convenient location. 03 April 2013
Rated 4.0 out of 5.0 by Comfortable bed Chose Crown Plaza across from Northewestern Memorial Hospital because my husband was having surgery and we needed a place for family to stay for the weekened and to shower. Room was very comfortable especially the bed. Room also clean and soundproof. Perfect location as we could walk back and forth to the hospital. Restuarant attached which was also convenient. 31 March 2013
Rated 4.0 out of 5.0 by Great stay! Great location. Friendly and helpful staff. Offered early check-in, late check-out and extended parking - which made planning our trip to Chicago much easier. Very comfortable beds. We got a king suite which was nice and spacious with two small children. Would definitely stay there again. 30 March 2013
Rated 5.0 out of 5.0 by The perfect location Kudos to Krystal at the front desk who made check-in a breeze and was able to locate us in a room with a great view on an upper floor. We got certificates for complimentary wine at the Elephant & Castle restaurant just off the lobby and for a substantial discount for the breakfast buffet (which was top quality) in the 40th floor sky lounge. The suite was clean and the views were fabulous. This hotel is close to all of the shopping on the Magnificient Mile of North Michigan Avenue and within walking distance of many top restaurants and attractions. Because the weather was perfect we were able to enjoy the sights from the Signature Lounge on the 96th floor of John Hancock building. Everything was perfect and we will stay here again the next time we're in the City. 25 March 2013
Rated 5.0 out of 5.0 by Great Hotel Downtown Location is right off the Magnificent Mile for fun shopping, close walk to river front, Navy Pier is nearby. Can take red line then blue line subway for quick no traffic route to and from airports. Rooms are excellent, recommend the suites, great view downtown and of the lake. Best part is the Elephant and Castle. The food is fantastic, amazing Irish and British pub fare. Recommend the fish and chips, soo good. Then a nice Black and Tan with Guinness and Smith-wicks. The staff at the Elephant and Castle is hands down the best example of customer service I have ever experienced, and I am observant with many years in fine dining and food service. Special call out to David and Christi. Hard working, friendly, they keep up a great restaurant and atmosphere. Well done!!!!! If you stay anywhere this is the place to stay!! 23 March 2013
Rated 2.0 out of 5.0 by Rude staff members First of all the hotel was not well marked which made it very challenging to find in Downtown Chicago. When we parked the valet folks did not offer to help with our luggage. We had to manipulate our luggage and attempting to get through two sets of manual doors on our own. The clerk did not greet me as a "platinum member". It was a very disappointing customer service experience. Especially for the cost of a downtown Chicago hotel and $50 a night parking. 23 March 2013
Rated 4.0 out of 5.0 by Very Good Hotel Everything at the Crown Plaza Hotel is good; Location, Rooms, Staff. There is only one thing that I like to change and that is the aircondition in the guestrooms. It sounds so much, that I cant sleep.. 23 March 2013
Rated 5.0 out of 5.0 by Exceeded Expectations! My husband and I enjoyed a standard room with comfy king bed, on the 31st floor, on St. Patrick's Day weekend. It was in "just renovated" condition and very clean. Considering the excellent downtown location, we expected emergency vehicle noise but were pleasantly surprised that it was not bothersome. Our room was everything that we expected and more. The lobby was upscale, the staff friendly. Will definitely stay here again! 22 March 2013
Rated 5.0 out of 5.0 by Family Enjoyed Saint Patrick's Day Weekend Great location for family to enjoy Saint Patrick's Day weekend in Chicago. We were able to walk to Navy Pier, Water Tower Place, to and from Millennium Station, and more. Staff was great helping us find a great breakfast place (the West Egg) and offer good walking directions to destinations. Without question, we would stay here again. Amazingly, the hotel's "British pub" offered a great Irish celebration, complete with corned beef sandwiches and Irish bagpipers! 22 March 2013
Rated 5.0 out of 5.0 by Awesome service! Our housekeeper was amazing and did a fantastic job cleaning our rooms and providing us with whatever we asked for (extra glasses, coffee cups, etc.). The staff at the Sky Lounge was so accommodating and greeted us with a friendly smile each morning. What a wonderful experience! 22 March 2013
Rated 5.0 out of 5.0 by staff and amenities were great I had made a mistake in my reservations. The check-in staff was so helpful and able to make the necessary corrections to enable our stay for the needed weekend!! We also had 2 small dogs and the staff was very helpful regarding getting in/out the doors and where outside areas were accessible. The room was large and comfortable......very accommodating. The overall location is ideal!!! I will certainly try to stay at this Crowne Plaza again when traveling to Chicago!! 21 March 2013
Rated 4.0 out of 5.0 by Good location very comfortable only regret is there is no retractable roof for the pool to be able to use it in winter. 12 March 2013
Rated 5.0 out of 5.0 by Great place for the price This place has a professional, helpful staff, clean rooms, and a great location just off Michigan Ave. As a Priority Club Gold member, I got a discount on breakfast and a room upgrade, which I appreciated. I will definitely be back. 12 March 2013
Rated 5.0 out of 5.0 by as usual ...excellant great room, great staff.....only complaint would be that it is hard to get into and out of the street that the entrance is on due to construction....other than at a great price in a prime location 04 March 2013
Rated 5.0 out of 5.0 by All was great The room we had was a suite that was very spacious. Got a great deal for it through Groupon. The location was perfect for doing anything along N Michigan Ave, River North or Streeterville. Staff was very attentive. I can't say enough good things about the hotel and would definitely reccommend it to others and would definitely stay there again. 04 March 2013
Rated 5.0 out of 5.0 by Great Room heath club great wonderful location excellent view 02 March 2013
Rated 5.0 out of 5.0 by Right In the Thick of It I was on a mini shopping vacation and this hotel is right in the middle of it all. Just a few blocks from Garretts famous popcorn and less than 5 minutes from the Watertower Shopping. My only complaint and it really wasn't, was I had a hard time getting the room to regulate the temp. I did not make a formal complaint but other than that it was comfortable and welcoming. I order room service and it was quick and wonderful. I will stay again. 01 March 2013
Rated 5.0 out of 5.0 by Spacious baby friendly room My family and I stayed at this location over the president's day weekend. In total we were there for 4 nights. The room we stayed in was an executive 2 queen bedroom. The room was very spacious at over 400 square feet and my toddler had a lot of fun running around the room. The hotel is situated right around the corner from some prime shopping with a Walgreens 2 blocks away, a starbucks, famous Chicago popcorn, corner bakery and an alternate parking garage literally accross the street (at $47 per day but no in and out priveledges like the hotel valet offers). My only issues with the room were that the water was not very hot (luke warm at best) and the window in the corner of the room allowed for a terrible draft. Wifi was not free ($9 for a 24 hour period) but you could get free wifi in the hotel lobby. Overall though... we were very happy with our stay and would recommend the hotel to friends. 26 February 2013
Rated 4.0 out of 5.0 by Good Hotel, Great Location For the past couple years now, my gf and I make an annual trip to Chi-town every February to attend the Auto Show. We've always stayed at the Crowne Plaza Magnificent Mile because it's a good hotel in a great location. Rooms are large, clean and comfortable. Staff is always courteous. As a Platinum Priority Club member, the hotel always gives me complimentary waters and a snack. They also give me a coupon for a complimentary drink at the adjacent Elephant Bar Restaurant & Lounge. The location is perfect as the hotel sits just a half-block off of Michigan Ave. on Huron St., right in the center of all the shops. The hotel is not "great" because some of the room furnishings are not up to par: refrigerators and couches look old and worn, and there aren't many electrical outlets for cell phone chargers, such as not having outlets on the night-stand lamps. One other reason the hotel isn't "great" is the parking fee of $50 per night in the adjacent garage. Unfortunately, the hotel doesn't own the garage and it seems this is typical in downtown Chi. Otherwise, this a good hotel in a great location. 26 February 2013
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