Crowne Plaza Chicago Metro Downtown

Hotel Front Desk: 1-312-8295000

Hotel Fax: 1-312-6022199

Hotel Email: info@thechicagometro.com

Check In: 3:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Train
Union Station

-Distance from hotel: 0.5 MI/ 0.8 KM West

- Adams Street west to Halsted, turn right and go 2 blocks to hotel on the right side of street

Underground

UIC-Halsted Blue Line

- Distance from hotel: 0.5 MI/ 0.8 KM South

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- Car Parking Available

- Valet Parking Available

- Valet Parking Fee: 39.00 USD

- Valet parking $39.00 per car per night includes in and out privileges.

Print Hotel Fact Sheet

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Hotel Highlights

In a major city like Chicago, location is everything. Whether you're here to shop on Michigan Avenue, visit the Museums, experience Greektown or attend an event at the United Center, our hotel is just a short walk or cab ride away. If you're driving to Chicago or renting a car when you get here, ask about our "Parking for a Penny Package" available for a limited period of time.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.2

based on 446 reviews
86%
Recommend This Property
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Ratings Breakdown

446reviews

  • 5 Stars
    236
  • 4 Stars
    112
  • 3 Stars
    48
  • 2 Stars
    33
  • 1 Stars
    17

Comfortable hotel w/ a great location.

By

November 20, 2014

club

I stayed at this hotel with my dog while in town for classes at the Chicago Center for Veterinary Medicine. The in and out private parking lot on site was very convenient, as was the distance to my school. There were also plenty of areas nearby for my dog to relieve himself (a hardship at most other Chicago hotels.) My room on the 10th FL had a gorgeous view of the city with a private balcony. The bed was SO comfortable and the linens were fresh and inviting.

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Great Service , Perfect place to stay for Bulls game

By

November 20, 2014

Staff was great, made sure our stay had everything we needed. Valet was very quick.

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Booking of taxi

By

November 19, 2014

club

We were four rooms checking out on 16th Nov and had requested for a Van / SUV taxi to take us to the airport at 10 am. I had requested the concierge the night before and they said to please call up next morning to book it. on 16th morning when i called, there was no response at the concierge. Further I called up the front desk to request for the same. However when we reached at 10 am, there was no message with the concierge. As we would have got late, we had take two individual taxis to take us to the airport.

Posted byHotelStaff
November 22, 2014
Thank you for taking the time to share your experience with us, baby_bang. We're disappointed to hear that our staff failed to follow up with you regarding your transportation request. I can certainly understand your frustration with the level of service provided. It's very important to us that we take ownership of our mistakes, and also grow from them. I can assure you that we'll be using your feedback as a coaching tool for our staff to prevent this type of situation from happening to any future guests of ours. Thank you so much for your business, and we hope you can give our property another opportunity down the road. Michael Zwolinski Front Office Manager
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Great staff, ok rooms

By

November 19, 2014

club

staff was great, rooms, hallways and lobby needs to be updated and they should change the scent of their sundries.

Posted byHotelStaff
November 22, 2014
Thank you for sharing your valued feedback with us, just for business. We're sorry that our guest rooms fell below your expectations, and we'll make sure your suggestions are shared with the appropriate individuals. We sincerely thank you for choosing our hotel, and we hope to see you again when your future travels bring you back to Chicago. Michael Zwolinski Front Office Manager
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