Rated 4.2 out of 5 by 251
Rated 1.0 out of 5.0 Unhappy Customers!
Firstly, when we originally booked the hotel we were told that there were no twin rooms available so we booked the Junior Suite. We had to get a babysitter for our son as it seemed easier to book the room. Then the baby sitter fell through so we called to see if he would be ok in the suite with us. We were then told that we could have a twin room? This was still at the price we agreed for a Junior Suite. This was all pointless and more expensive as if we had just booked a twin to start with we would have not had this problem. The booking was dealt with terribly.
On arrival the parking facilities were quite far from the actual reception, my girlfriend is 7 months pregnant and hauling our bags to the hotel from the car park was an effort to say the least. The breakfast was mediocre; we found that the bacon was stewing in its own juice, which left the bacon with a horrible taste, same for the tomatoes and mushrooms. I also requested two fried eggs, one for me and one for my son. They took a very long time to come and when they did they were on the same plate, hard and covered in Balsamic vinegar. This is not the best for a four year old boy, so needless to say we didn't eat them. The breakfast manager was also very unfriendly. The seating for the breakfast was very uncomfortable and again for a 4 year old boy, they were very awkward. Next was the swimming pool, which was way too cold in temperature, even swimming didn’t warm us up enough! My son’s lips were blue after about 10 mins. My girlfriend chose to sit on the loungers and when she did she constantly had flies landing on her. Also one of the workers had removed our towels whilst we were in the pool and during that time other guests had arrived, and it led to some confusion and caused upset between ourselves and the other guests. Considering we were only given one towel each it really makes no sense to take anyone’s towels from the pool area.
The biggest disappointment about our stay was the food which we found below average. We ordered sandwiches and nachos after swimming and they were seriously of a poor standard. I asked for a plain ham sandwich for my son, which came with salad in it? It was a really simple request which again was not met and the nachos were really close to being inedible, just didn't have a nice taste at all. Finally the hotel, although situated in a very beautiful site was let down by several factors, silly chairs and tables, which made it difficult to dine in and in several places, the lobby and the bar area had loads of dead wasps lying on the floor. I just felt this could have been cleaned up as they were there for some time. Overall I found our stay to be really unsatisfying. We were hungry most of the time and just did not find it to be a four star hotel as described. We stay at hotels about 4-5 times a year and this one was the worst to date. We would not be returning.
15 September 2014
Rated 5.0 out of 5.0 by Dodie28 Friendly staff, comfortable stay.
We stayed for a wedding at the adjoining hotel. My wife is disabled and requires oxygen. The staff made sure the delivery and collection of the oxygen equipment was done without any fuss, so we did not have to worry ourselves.
The room was comfortable and clean. It was a delight to return to after the wedding reception.
My husband enjoyed the super shower.
Breakfast was most enjoyable .
We will be back for a short break.
15 September 2014
Rated 1.0 out of 5.0 by phot01 Such an experience, never again
Nice hotel let down by indifferent service and poor management
12 September 2014