Rated 4.3 out of 5 by 162
Rated 3.0 out of 5.0 Nice hotel but are customers priority?
Lovely room, lovely hotel, lovely location
Arrived 10 pm after a long drive - delighted to see Real Ale on the menu. Match of the Day about to start on the big screen in the bar - excellent. I then ordered a sandwich from the bar and was told sorry company policy does not allow it after 10pm. But if I wanted to I could have had a sandwich delivered to the room (but not to my seat in the bar). Come on Crowne Plaza you can serve your customers better than this! I had to put in a complaint to the manager via the front desk just to get a sandwich and eventually it was approved. Really not at all good - left early the next morning thinking why should I book that hotel again!
Need to consider what the customer wants and deliver it without fuss
09 December 2013
Rated 4.0 out of 5.0 by LPCarp Great Hotel but ask before booking if a wedding/event is on!
Lovely modern hotel in a great setting! Very helpful staff, good service, lovely rooms (although a bit dark). We had booked 3 rooms for our mum's 70th birthday as a treat with our family. I just wish we had been told at booking that a large wedding was on. Not a problem in the evening while out but the music was blaring out well past 1.30 am in the morning and then the noise until 4 am of guests going back to their rooms. We were on the 1st floor and even the double doors didn't soften the sound! We are the first to enjoy a party/wedding but I think when you book anywhere you should be told that a large event is on and the majority are staying so you can choose to book or not. This did cause problems for a very busy breakfast the next morning too. However staff worked hard and breakfast was still very nice and organised well. First time visiting here and would go back, would certainly advise people to stay but just ask first if a big is event on!
05 December 2013
Rated 5.0 out of 5.0 by CoolGuy57 Lovely, clean, comfortable rooms
I recently stayed at this hotel for a conference and the room and whole site was lovely. Not somewhere you would stay unless you were at an event at the hotel itself but the facilities were fantastic and the quality of the room was great. I particularly liked how nice the bathroom was and the comfort of the bed.
29 November 2013
Rated 5.0 out of 5.0 by Hapl One of the nicest Crown Plaza Hotels
What a nice place, not only for a night but you can spent a week here easily
22 November 2013
Rated 5.0 out of 5.0 by Kev1324 Super hotel
We loved our stay here nov 13. Hotel is very clean, modern set in a picturesque location and the food was excellent in the brasserie restaurant. Beds were a bit soft we thought. Would recommend .
21 November 2013
Rated 4.0 out of 5.0 by Naelle excelent gateaway
We stayed for 2 nights over the weekend and our standard room was clean with everything in working order. Bathroom was spacious and well stocked with complementary shower gel, shampoo and conditioner.
The hotel grounds are amazing. the location is very beautiful with stunning views. We very much enjoyed walking around.
Breakfast was good with all the usual variety there. Staff were very friendly and helpfull (they even made us a virgin bloody mary)
The food in general was ok, not great. It was a bit blunt for us. The brassery restaurant had a good ambience but again the food was not wow.
Fire alarm woke us up at 6:45 and lasted for about 10 min.
We had problems with our bill twice. Once at the bar where we were charged twice for our snack and again at check out where a magical 98 pounds was added. Staff were polite and quick to rectify the error once we told them.
Overall very enjoyable. We will definitly visit again even if its just for a day trip.
20 November 2013
Rated 5.0 out of 5.0 by MaryUSA Comfortable room and excellent staff
Great experience overall. The beds are very comfortable, the hotel services are excellent and the staff exceptional. The front of house staff in particular are second to none.
20 November 2013
Rated 3.0 out of 5.0 by Brick78 Good value, service needs improving
Great value for money, clean, modern room.
Restaurant was nice, not particularly overpriced.
The old house is beautiful but the actual building the hotel is in (attached to house) is an eye-sore. Such a shame to have ruined a beautiful building.
Check-out was extremely slow as under-staffed. When we were served they were very curteous.
Overall a good stay.
13 November 2013