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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.3

based on 391 reviews
89%
Recommend This Property

Ratings Breakdown

391reviews

  • 5 Stars
    210
  • 4 Stars
    119
  • 3 Stars
    30
  • 2 Stars
    17
  • 1 Stars
    15

Great restaurant

By

2015 七月 23

We stayed mainly so that we could attend the RIAT(airshow) at RAF Fairford. It proved to be an excellent choice given its location close to the A44 and with plenty of other places to visit..We were promptly and politely greeted at reception and were in our room in no time at all. This is a very well managed hotel with well recruited staff invariably determined to ensure you have a really enjoyable stay. Restaurant food in particular was some of the best CP food we've ever had. our stay was so good that we intend to return!

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Impressive resort but lacking in quality service

By

2015 七月 22

Facilities and guest room were of good standard. Service from individuals were sincere but let down by lack of staff at reception and in ability to address requirements at dinner (seems to be lack of communication between staff).
Overall great place to relax and unwind but let down a little by the service.

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Breadkfast

By

2015 七月 21

There is just one thing we was there for the Fairford Airdisplay when there are events on in your area like this.
It would be better if you started breakfast earlier so people can get out and get to the event they are going to as there can be quite a bit queuing involved getting into the even

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very comfortable

By

2015 七月 21

lovely location quiet and comfortable very light decoration to all areas bedrooms very good size

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Relaxing Experience

By

2015 七月 19

Excellent room and bathroom resulting in a comfortable stay.
Grounds and location beautiful. Overall good facilities for leisure and business.
On arrival further clarification could be given layout of hotel and parking.
Another good Crowne Plaza experience.

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Silverstone visit

By

2015 七月 17

Overall stay very good. Bar service late on very slow, otherwise a great place to stay.

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Poor service

By

2015 七月 14

I asked room service for extra duvet a few times over the phone at night, the people on the phone is not friendly at all, after 90 minutes waiting the duvet was not delivered, so I went straight to reception and asked for it, this time it was delivered in 10 minutes.

Posted byCustomerCare
2015 七月 22
Dear Ken Davids, Thank you for being an IHG Rewards Club Platinum Ambassador and your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your high score in atmosphere and ambiance. However, we’re sorry we fell below your expectation regarding customer service which was unacceptable. I truly value the negative comments as this gives us the opportunity of improving what we can offer. We will address this concern and I hope when you return you will see the improvements made. Sincerely, Orlando A. Case Manager IHGCare
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Relaxing and quiet with beautiful grounds

By

2015 七月 14

platinumelite

I had previously stayed at this hotel a couple of times when it was still the Heythrop Hall Hotel. In those days it was grim and in desperate need of a refurb. Well done IHG, on this occasion I couldnt have been more delighted. The building, which was formerly the accomodation wing for a Nat West Bank training centre and is a bit brutal in appearance, has been softened with some major external tidying and the internals are really smart. On top of that it's attached to the historic hall and the grounds are splendid. It's fantastically quiet as it's up a 2 mile long driveway. The staff are really attentive and the rooms are modern and well equipped.

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great but...

By

2015 七月 12

platinumelite

great hotel, but this 4 star hotels it dose not provide slippers!

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Superb hotel grounds

By

2015 七月 12

club

We stayed at the Crowne Plaza Heythrop for a night whilst visiting the Costwolds. This hotel is in a resort within a wonderful expansive location. This is a very good base for visiting both Oxford and the East Cotswolds.

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Great Rooms

By

2015 七月 12

A relaxing stay in a very nice hotel, beautiful setting and hotel grounds.

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Great bed, friendly staff

By

2015 七月 11

club

Very clean and comfortable room with everything you need.
Great spa facilities which are also very clean.
Friendly staff all round.

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