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Rated 4.2 out of 5 by 240 reviewers.
Rated 4.0 out of 5.0 by Generally good but some issues I made my reservation as part of a package deal for an event being held over the weekend. Generally the Crowne Plaza is a great modern hotel. The rooms and beds are exceptionally comfortable and service is generally very good. Had a slight problem with managing the temperature on the shower. Food quality was generally very good. However, the options for vegetarians both at breakfast and evening meal were highly limited. The only issue over the time spent there is was in getting an evening meal on the Sunday night. Having paid for bed, breakfast and evening meal it wasn’t clear that reservations for the meal had to be made. This is rather silly if you have actually paid for it in advance!! The Reservation should either be made as part of the standard package or you should be asked about meal reservations at registration. 13 May 2013
Rated 5.0 out of 5.0 by Great service, comfy bed. Beautiful grounds I was part of a wedding party. My experience was great, the staff were really helpful. The venue was fantastic for my cousins wedding. The fireworks were the best I have ever seen, better than some of the public displays I have been too. The food was excellent. The interiors of the bars and restaurants were fab. We stayed in the Shrewsbury rooms, they were a little dated but very clean. No faults. Would recommend. The crown plaza rooms were awesome, and the general ambience was very friendly and welcoming. The grounds were beautiful. We stayed overnight and in the morning used the spa facilities, the pool was lovely and warm. Sauna and steam room, clean changing rooms. My family thoroughly enjoyed their stay. 10 May 2013
Rated 1.0 out of 5.0 by check in and amenities tried to book a romantic getaway. Could not find the hotel. Called reception twice who could not direct me. Asked for the name of the nearest main road, which they did not know. Its oxford road !! Arrived at 9pm. Only ones standing in reception and it still took the girl 20 minutes to check us in. Expensive rates considering no breakfast was included. Room looks very pretty and surroundings are very scenic... which is the only plus point. Wanted to use the business centre and reception adivsed me to go ahead. I go inside and find there is no computer as its gone for repair; yet reception staff are not aware of this. Considering whats happened so far, i was worried that the hotel is been run by foreign students as no one knew what is happening in their own hotel. Room is stringently supplied with toiletries. Had to call reception 3 times to ask for soap , tea bags and toilet roll. I am a priority club member and have stayed at thousands of holiday inn chains over the world and would rate this crowne plaza as the worst one in terms of all the above. The only saving grace is the decor. Wish the staff could be a bit more clued up on how to manage and service a hotel and how to look after guests. I have been taken care of 10 times better in a holiday inn express. 10 May 2013
Rated 4.0 out of 5.0 by Great staff Six of us visited heythrope we had a lovely experience.we upgrade d our rooms to twin double.the rooms were huge.staff from reception to waiters were very good .As we were all vegeterian chef sorted that out for us presentation of food was very impressive.over all it was a very good.staff at spa were very good and helpful one thing which was missing was a jacuzzi or a hot tub out side.That would have made our break!:)Would recommend this break to anyone.we were very lucky we had good weather nice for do need a car if you want to visit any nearby places.Otherwise very nice place to relax and enjoy the facilities . 09 May 2013
Rated 5.0 out of 5.0 by Going the extra mile We were staying at the hotel for a wedding. My wife was the bride's makeup artist therefore we had to be at the venue 4 hours before the wedding was due to start. That meant my 1 y/o son and I were at a bit of a loose end. To my surprise, the hotel had made our room available for an early check-in, as the bride to be had informed them of our situation. A very nice touch. The room was lovely and they had provided us with a nice travel cot. Little touches like that made the rest of the day worry free. Would stay here again if given the opportunity. 03 May 2013
Rated 1.0 out of 5.0 by Bed was brilliant and the service was exemplary All in all a very good experience. only downside was the parking which was very difficult - only spaces were some walk away (not good if the lady had been out and was returning in dressy shoes etc) very few spaces as well but maybe we caught it on a very busy weekend. Otherwise we cannot speak too highly of the hotel. 26 April 2013
Rated 5.0 out of 5.0 by What a great weekend! Spent the weekend at the hotel for a relaxing spa break with my friend. Can't fault anything, food was fantastic and the room and facilities exceeded our expectations. and the service was excellent. They really couldn't have done any more for us. The location is great too, close to Oxford and Bicester shopping outlet and the surrounding villages are lovely. The Only down side is that the pool etc were a little walk away which wasn't too enjoyable in the rain, but it didn't bother us too much and it was good to get get some fresh air. Would definitely come with my husband, he'd love it here. 22 April 2013
Rated 5.0 out of 5.0 by A tranquil country retreat We stayed at Heythrop Park Crown Plaza April 10-11, 2013. From the reception welcome to requesting room service to the Saturday morning walk around the grounds, could not have made for a more relaxed and tranquil environment, away from all the hustle and bustle of a town. We had an exec room and the sleep / bed was extremely comfortable. Will most certainly be back and oh, the breakfast and staff in the breakfast dining room - superb. 19 April 2013
Rated 5.0 out of 5.0 by Excellent staff We cannot praise all the staff enough for their help and excellent service. Thank you. 18 April 2013
Rated 1.0 out of 5.0 by small room and very uncomfortable bed Very disappointed with the overall experience. Upon arrival the long road leading up to the hotel is covered in pot holes , the room we were given was very small, not large enough for a two people sharing, we noticed the room had in fact been set up for 1 person and when i requested an additional bathrobe, shampoo ect I was told by cleaning staff the room was designed to be occupied by 1 person. The mattress was extremely soft which didn't help with the hard pillows supplied thus a sleepless night. I complained at reception asking for another room and was shown to the same size room with same mattress so decided to stay in the room i was given . A member of staff came to look at the mattress and pointed out it should have been turned every 3 months, the date tag indicated this had not been done for 7 months! Another sleepless night. My paper i ordered on the first morning did not arrive and upon making tea in the room we noticed one of the tea cups still had the previous occupants tea stains on! All in all not a good experience. 18 April 2013
Rated 4.0 out of 5.0 by Family review Excellent facilitates, but restaurant let's it down. Particularly poor service, staff seemed to continuously over look our table and we received no apology for the delay until after dinner when I was asked for feedback, by this time my partner and kids had long left without finishing dinner as the wait between courses was ridiculous. We were somewhat stunned when after over an 1hrs wait for the kids dinner (2 portions of the same chicken based menu) they appeared with only one order telling us that they had only taken one order and it was the last in stock, 5min later they appeared with the 2nd order so obviously they had it in stock afterall and had taken both orders and simply left it waiting in the kitchen somewhere. Our starters came with the kids dinner, the wait for the mains was equally as long as for the starters and when ordering ice-cream for the children to keep them occupied that too seemed too burdensome. Food also wasn't worth the wait, standard was average at best - I do a lot of corporate entertainment, so maybe I'm spoilt as I often frequent good hotels and restaurants. Would still visit again as liked the facilities and the grounds, but would simply avoid the restaurant. 15 April 2013
Rated 5.0 out of 5.0 Brillaint Experience and Service Stayed there for 2 nights in April and had the mopst wonderful time. Everything was perfect from the welcome, to the room, the upgrade, the service, the staff. The pool and leisure is excellent too. Could not rate it highly enough and Louise and team on reception were superb. 12 April 2013
Rated 4.0 out of 5.0 by Lovely weekend Despite our stay being over the Easter weekend and the hotel being busy with families we did not feel in any way crowded or rushed. Our first evening we had a drink in the bar and then ate in the A la Carte restaurant where the service was very good. The food was of a very high quality. Our second evening we were unable to eat in the A la Carte restaurant as it was fully booked, so we ate at the all inclusive buffet. This was a beautiful room filled with families with children, all well behaved so no problem there. The food here was of a lesser standard. Not too bad a value at £19.95 per head, the pate starter was ok, the dessert selection was lovely but the main course left a lot to be disired.Bedroom was lovely. All in all a very lovely weekend. 11 April 2013
Rated 5.0 out of 5.0 by Our best stay with you yet. Having stayed half a dozen times at Crowne Plaza Heythrop Park we know we can relax as a family and our children love the familiarity. The concierge is prompt and polite and the desk staff very efficient and friendly. We were surprised to see an increase in the tray charge for room service compared a previous stay of ours, with a seeemingly reduced choice, so ate again in the Brassey restaurant. The service was exceptional by a very committed waiter and his team and the food was the best prepared we have experienced there. The wine suited our taste and complemented the meal superbly. In the room itself, my wife would have liked a slightly flatter pillow as she finds the high ones a bit uncomfortable. Nevertheless, the cleanliness of the room and hot water allowed for a relaxing space. We again used the pool and the children enjoyed the warm temperature of the water. It was too blustery to make full use of the outside facilities, but we have something more to look forward to using next time we visit this summer. 08 April 2013
Rated 4.0 out of 5.0 by The room We was put in a room that was next to the lift , which was noisy , but other than that the stay was enjoyable 08 April 2013
Rated 4.0 out of 5.0 by Easter Weekend Stay Wanted somewhere nice, with great food, good spa facilities and decent accommodation for my wife and I to stay whilst we explored the Oxfordshire area and wasn't disappointed. The impressive main entrance and long private drive and the very contemporary decor made this hotel stand out in the style stakes. The standard room we had was a touch small but was well appointed with good and stylish standard of fixtures and fittings as well as a balcony with views over the grounds. The old stately home attached to the main hotel was an added bonus as was the excellent pool, and leisure club which was a short walk along the beautiful driveway at the rear of the hotel. To top the night off we were amazed at the standard of the meals at the wonderful a-la carte Brassey's restaurant at this hotel which was extremely reasonably priced. I would certainly return and recommend. 07 April 2013
Rated 5.0 out of 5.0 by Excellent Hotel We stayed at the Heythrop over the Easter break and the room and service was excellent. I would recommend this hotel. 06 April 2013
Rated 5.0 out of 5.0 by Easter Break at Heythrop Park Fantastic hotel, staff very friendly, hotel excellent. Bearing in mind the majority of the activities involve moving around within the grounds the Hotel is very clean. The amount of mud etc that must have to be cleaned, it is a credit to the hotel how spotless it is. The bar area was a little too warm, however it was -3 outside so that may account for this. Service in the bar area and the restaurant were excellent, food is very good. Childrens play ground and swimming pool are very good although the pool is a little shallow, (1.2m max). Golf course looked good, too cold to play. Planning to go again in the summer to take advantage of the fantstic grounds. 06 April 2013
Rated 5.0 out of 5.0 by A nestled away delight A wonderful stay, the hotel is immaculate. Would have been nice to have spent another night. Will be returning for sure with a visit to Bicester close by. 05 April 2013
Rated 5.0 out of 5.0 by Easter weekend get away. We had a lovely stay here. The staff were very attentive, the bed was comfortable and the food was fabulous. I will definately be returning to Heythrop Park in the future for another relaxing weekend. 03 April 2013
Rated 4.0 out of 5.0 by Stunning Location Grand drive up to the house which is situated in a stunning location. The Plaza is modern with an art deco theme. I loved the manor house with his history, architecture and ambiance but pleased that we were staying in the adjacent Crown Plaza for the modern day luxuries. Whilst breakfast is help yourself there is a wide selection of options catering for most tastes. It is one of the best breakfasts we've had in a hotel of a similar rating. The evening meal was fine but needed to be a bit warmer. The spa treatments were fab and helped to achieve our aim of having a relaxing break away. My husband enjoyed the pool and gym. I will definitely be back for a further stay and would recommend a trip to nearby Woodstock and Oxford. 01 April 2013
Rated 5.0 out of 5.0 by Spring Break in Snowy Cotswolds ! This hotel was an unexpected delight - every twig and tree covered in dazzling white as we drove along the approach to the Hotel. We so enjoyed walking in the acres of grounds although the temperature rarely rose above zero centigrade. This is a photographer's paradise - I brought 3 digital cameras and still ran out of battery/space ! The nearby Cotswold villages, also covered in snow, were so picturesque and the little pubs all had blazing log fires to welcome us. Expecting to play golf on the Championship Course, we could only view the fairways and greens in our imagination as they were under the snow - but what a setting ! Our room was very comfortable, staff all warm and friendly from the top to the cleaning ladies, and the food delicious and plentiful. We shall be back to see this wonderful place 'in the green'. 01 April 2013
Rated 5.0 out of 5.0 by EXCELLENT STAY Visited Heythrop Crowne Plaza Hotel to review the facilities before bringing a group of friends to stay later in the year. We came to walk in the area and in spite of snow drifts, achieved our objective! The hotel is well situated near to Chipping Norton in the Cotswolds with lots to do and places to visit in the area. We were welcomed and shown to our room, which was most comfortable. I would have liked 2 armchairs in the room and the lack of drawer space was a little surprising, but other than that it was very acceptable. Nice bathroom and lovely walk in shower too! We had dinner in the Brassey restaurant ,which was not part of our package but it was worth it. The food was excellent and the service attentive. We enjoyed the buffet breakfast, which was extensive and quickly learned to ask for our own pot of tea, as the large pot which the staff were carrying around had quite weak tea in it! The scrambled egg was delicious! We explored the hotel and were impressed by the public rooms in the older part of the hotel and loved the grand piano playing classical music - electronically! The weather was extemely cold with snow outside and when we went to the leisure club we found the pool a little cool for our liking, but soon warmed up in the steam room. The gym has a good variety of equipment available and we shall use it when we visit again later in the year. Overall we had a most enjoyable stay and have no hesitation in recommending this hotel. 31 March 2013
Rated 3.0 out of 5.0 by Very Comfortable Bed & Pillows We were very pleased with our room in general on the lower ground floor of THE CROWN PLAZA in Haythorp Park Ox' bathroom also of a high standard, even the bathroom mirror was heated to stop it steaming up when taking a shower, very good power shower in the walk in shower area, also easy to use. Only disappointment was on arrival no porter available to help with luggage and we had to find our way to our room, all the hallway direction signs nightmare to follow, all pointing wrong straight on to go down stairs to the lower ground floor, other guests also having the same problem, looking for rooms ! The room when we found it was clean & tidy, with little extras The hotel was short of checking in staff on arrival & same problem on checking out the next day, just took far to long, waiting for another guest to agree their stay bill, they need checking in & out clerks totally separate, from reception The hotel need to address this problem urgently Ordering food on arrival another major problem on the day, we were all told the same "minimum one & half hour wait, for any food whatsoever from the kitchens" at around 2 pm in the afternoon on a Saturday ! 29 March 2013
Rated 5.0 out of 5.0 by “Paradise” My husband and I had a lovely long weekend (3 days) :-) :-) and I cannot fault on anything The Staff were very attentive from the moment we had arrived (101% 1st class service) They have very comfortable large bed and pillows, the room and the bathroom was very clean and the food was great and also the atmosphere The hotel has been decorated beautifully and is also very clean to a very high standard that I would defiantly be back again 28 March 2013
Rated 4.0 out of 5.0 by hotel Every thing was fine except for the food which was spoiled by the cooking which was awful and nearly cold 25 March 2013
Rated 5.0 out of 5.0 Excellent hotel for a base in the Cotswolds We had a lovely two night stay there and were very pleased that the cooperative and friendly Reception staff allowed us to change our allocated room on arrival to one with a better view (3027). Excellent room and an extremely good bathroom with superb walk in shower in addition to the bath. Very good complimentary wifi service with good reception in the public areas. Breakfast good quality and choice, although we have had better in similar graded hotels. All staff very friendly and efficient. Take the 2 mile walk around the grounds, very pleasant. The Health and Fitness centre with swimming pool is 5 minutes walk away outside, so subject to inclement weather. Not so convenient as when built in. However Reception did offer a buggy service if required. A busy hotel with conventions etc but well worth a stay when holidaying in the Cotswolds, as ideally located. 24 March 2013
Rated 5.0 out of 5.0 by Good sizes comfortable room, good pillows A very pleasant experience despite us having awful weather, rain on saturday snow on sunday. A very tasty evening meal followed by a excellent breakfast, nice idea not checking out until noon and breakfast was going till 11.30am absolutely ideal. Only one downfall having to go outside to the leisure facilities which in itself was good but having to drive took the edge off the pleasure. Hope to go again when weather improves and can get a full round of golf in on the very interesting and challenging course. 23 March 2013
Rated 4.0 out of 5.0 by Modern comfortable room The room was well equipped, comfortable but a little on the small side. The staff were very pleasant & helpful but there was a slight let down in the restaurant whereby a window table had been requested at breakfast for our evening reservation & although the waitress took all the details, this was not passed on & we were unable to have a window table. Disappointing but did not impact the weekend stay overall. The Spa facilities were wonderful & we enjoyed our treatments very much. 22 March 2013
Rated 5.0 out of 5.0 by One night stay as a couple We only had one night here but will def be back. The hotel is hidden away in lovely surroundings. The welcome was warm, great hotel and the room was amazing. The staff were super and the food was very nice,, although it could have been a little hotter that did not spoil our night. All in all a great stay in a lovely place, well done. 22 March 2013
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