Rated 3.9 out of 5 by 221
Rated 5.0 out of 5.0 by Sanderson Service Top Notch, Best Value Locally
I stayed at this hotel when I was in town for business in St. Louis. My company doesn't tell me where I have to stay but they do give me a travel allowance, so I typically shop around for rates that will allow me more room to spend on other things. When I was looking around, I will say that this hotel offered the best value with the included internet and breakfast. I landed at the STL airport and contacted the hotel for a shuttle. Less than 10 minutes later, I was picked up by a very friendly driver - I want to say his name was Vince(?) I checked into the hotel and had the pleasure of talking with Eric and Janice at the front desk and both were professional and conversational - what a welcoming feeling to arrive and find staff who are so engaged with their guests! The hotel was clean, the location couldn't be beat, and I was very surprised with the Wi-Fi! I travel 4 days out of the week and their internet is by far the fastest I have used so far - especially for FREE! Breakfast was good and I believe I even saw a member of management moving about the restaurant and greeting guests, which I thought was a very nice touch. This hotel will be my first choice when I'm in St. Louis and I look forward to returning.
02 December 2013
Rated 1.0 out of 5.0 by Britty Terrible staff, will not stay again
The staff at this hotel all acted like they just don't want to be there. I asked one thing at check in and the woman acted like she could not be bothered. She didn't even speak to me at all except to mumble that she didn't know about my question.
This hotel has a terrible parking garage it shares with an office building (you will need to drag your bags up and down stairs in the garage because the level that connects to the hotel is always full. The staff is stingy with the parking passes that you have to give to the attendant every time you leave the garage. If you run out of the passes, you have to pay the regular rate for parking, but it should be covered if you stay at the hotel.
Hotel itself is old and very disjointed. The rooms are tacky and the halls are dark and creepy. The elevator is obviously VERY old and cramped...I felt like it could stop working at any time. I'll never go back here!
25 November 2013
Rated 2.0 out of 5.0 by Jackie1122 Too noisy
My room was clean and the housekeeping staff was great. However there was a party in the ballroom above me. The music was so loud that the walls vibrated. I called the help desk and they said the party was scheduled to end at 11:30 this was at 9:30 so knowing I would have to listen to the loud noise for another two hours was no help. I called the help desk again at 11:45 since the music was still blaring. They said they had a number of complaints and had sent someone up to check to see when the party would be ending and could call me back and let me know. Again this was no help, they told me it would be over at 11:30 and it wasn't so them giving me another end time was useless. The music finally ended after midnight. I had family memebers staying at the same hotel and had ask if we could have rooms next door to each other or at least on the same floor. This did not happen. I was in the new section and they were on another floor in the older section which was at the other end of the hotel. I had asked for a wakeup call that never came fortunately I woke up on my own. I expressed my concerns when I checked out and they said they would take a portion off my bill. I stayed on November 2nd this is November 20th and it still has not shown up on my card. So over all I would say that my stay was not a good one and am not sure I would recomend it to any out of town guest
20 November 2013
Rated 5.0 out of 5.0 by familyof Great hotel, great service, great price!
From the beginning, making the reservation, through check out was perfect! I researched the hotel online, I phoned in for the reservation, all with ease. The valet took our car, bell boy took our bags. The lobby was beautiful. We stayed in the executive tower, and the room was clean, and spacious. The beds a little soft, but still a good nights sleep. We called down for dinner recommendations, more than accommodating. An excellent recommendation was given. We checked out over the phone, asked for the valet to bring our car around. We stepped into our car. Our experience was over. Excellent. We'll definitely return if in the area again.
(As for reviews of it being dirty, the opposite of my experience. Everything was clean, and smelled fresh.The elevator wasn't the cleanest I will say, but its an elevator. )
15 November 2013
Rated 5.0 out of 5.0 by kingofhearts Good value
This is an older, but nice, hotel. It is located in the heart of Clayton. We stayed in the executive tower, and found the rooms to be nice. The staff, particularly those serving at the morning breakfast, were very kind and helpful. Compared to other hotels in Clayton, we found it offer a great balance between value and features. We look forward to returning again.
15 November 2013
Rated 1.0 out of 5.0 by Savannah88 Won't Be Returning...
We stayed at this location for one evening only and I can honestly say the only plus to this hotel is it's location. They had us on the 2nd floor right across from the 24 hour fitness center and the entrance to the parking garage so needless to say there was an extreme amount of foot traffic and noise pollution due to the poor location of our room. When we got in our room we slowly noticed how dirty our room was. There were dirty towels, hair in the bathtub, on the bathroom floor, and even in the bed. The same hairs which lets me know that the most they did in my room was make the bed. The mirror by the door was filthy, obviously hadn't been cleaned. There were cob webs in the corners of the room as well as water damage on the ceiling. They must have replaced the AC unit in this room with one that was too small because there was drywall crumbling all on the floor on the sides of the AC unit. The location is obviously outdated and is falling apart. When we checked out and mentioned these problems to the front desk, the woman rudely informed me that we shouldn't have mentioned our complaints when we arrived and there wasn't anything she could do. I explained to her that we checked in late and left our room after we had checked in and didn't notice the filth until later. Even so, I should've mentioned it when I first got there according to her. I feel as though we paid twice the amount for the lack of amenities and if I had gone somewhere much cheaper, I would've enjoyed my stay more with less expectations. The workers seem to not really care about the image of the building or the concerns of its customers.
12 November 2013
Rated 4.0 out of 5.0 by wjg50 Conveniently located and free parking
Conveniently located and free parking. The service was very good at check-in.
07 November 2013
Rated 5.0 out of 5.0 by Cindy62 Great location
My friend and I were in town for a play my son was in. The Crowne was in a great location to everywhere we were visiting. The neighborhood is nice and safe. The motel was very clean, wonderful beds, and the staff was very friendly. The buffet breakfast the next morning was good and a good variety of food. I would definitely stay here again. We were on the Executive Club level and liked the security of that.
07 November 2013