Crowne Plaza Los Angeles-Commerce Casino

Hotel Front Desk: 1-323-7283600

Hotel Fax: 1-323-7287800

Hotel Email: resrv@cpccla.com

Check In: 3:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
Los Angeles International Airport (LAX)

- Distance from hotel: 23 MI/ 37.01 KM South West l

- Take-I- 105 E (Norwalk) merge onto I-710 N (Pasadena) take the Washington Blvd exit 17C Turn left and then Turn left on Telegraph Rd. Hotel will be located on the right hand side.

Burbank (BUR)

- Distance from hotel: 25 MI/ 40.23 KM North l

- Take I-5 south exit Washigton Blvd make a left, telegraph Rd make another left hotel located on right hand side.

JOHN WAYNE (SNA)

- Distance from hotel: 31 MI/ 49.89 KM South l

- Turn left onto Mac Arthur Blvd merge onto CA-55 N (Riverside) merge onto I- 5N via exit 10B toward Santa Ana take exit 128B toward Washington Blvd turn left onto Telegraph Rd.

Train
Union Station Downtown Los Angeles

-Distance from hotel: 9 MI/ 14.48 KM North

- Start southeast on telegraph rd, to I-5 N towards Los Angeles, keep left to take 101 N, exit on (2B) Alameda St toward union station, merge into 101 Hov Ln, turn right onto N Alameda St, turn right onto N Los Angeles St.

Print Hotel Fact Sheet

- Car Parking Available

- Complimentary Daily Self-Parking

- Valet Parking Available

- Valet Parking Fee: 2.00 USD

- Self parking is Free and Valet parking for hotel guest $2.00 and Vip $5.00 with in and out access. Open 24 hrs

Print Hotel Fact Sheet

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Hotel Highlights

The Crowne Plaza Hotel Los Angeles Commerce Casino is ideally located in the City of Commerce only two blocks from Citadel Outlet Shopping Center. Six miles form Downtown Los Angles and less than 8 miles from the Los Angeles Convention & Staples Center and LA Live. The hotel is within half hour drive of the regions most popular tourist attractions...Knott's Berry Farm, Disneyland and Hollywood.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.0

based on 147 reviews
77%
Recommend This Property
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Ratings Breakdown

147reviews

  • 5 Stars
    80
  • 4 Stars
    27
  • 3 Stars
    15
  • 2 Stars
    14
  • 1 Stars
    11

Overall 5 star

By

14. April 2015

platinumelite

The room was renovated. Air was fresh without smell of Casino. Bathroom were clean.
The only negative was the executive floor staff were not that eager to provide snacks. I came in 7's pm and all the snacks were either dry (disguising) or gone. It doesn't end until 8pm so I ask for re-make of the empty one and he refuses. There were no sushi and I was told they will have. *I only ate a pc of eggroll, that's it! Morning breakfast at the lounge were so-so. I thought that staff make the breakfast for his convenience, putting the left-over ham in crossiant. It is missing quality. I would expect scrambled eggs, sauage, or fresh ham (not left-over from night before because the evening snack also serve sandwiches). There were fruits but pineapple were sour. Nobody touches the muffins it looks like from Walmart packs.

The room itself makeup the bad of the lounge. That's why I gave it a '5'.

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Very disappointing

By

08. April 2015

club

Room was very noisy, and I could clearly hear the conversations and activities of occupants in the next room. Found hairs in the bath towels. Bed was very hard, making sleep intermittent and uncomfortable. Food at the Chinese restaurant was good, however the sports restaurant food was only passable. Bartenders in the sports restaurant were often inattentive, usually watching TV. Server Choice stood out from the others, providing excellent service. Bar in casino area was often wet and sticky, and staff was typically inattentive except for patrons they knew well. Bartenders rarely checked drink levels, even in slow periods. Bar staff on the evening of 3/30 were an exception, and were pleasant and provided prompt service. Food at small sandwich/burger cafe was under-cooked. This property only uses valet parking, and while convenient, was an unexpected cost added to the trip. Overall, I would not recommend this hotel to others. I stayed at this property to be in close proximity to my workplace, but was relieved when check-out day arrived.

Posted by CustomerCare
17. April 2015
Dear Valued Guest, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We have sent you a private message to discuss your concern further. Sincerely, Orlando A. Case Manager IHGCare
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Great value hotel and central location next I-5

By

08. April 2015

club

Cheap hotel, similar prices to some of the awful motels around LA.
Cheap food and drink
No frills Casino
Free parking
Modernised rooms

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old rooms and bad room service

By

06. April 2015

i am tired of louzy room service at crown and holiday inns. tired menues and terrible service.

Posted by CustomerCare
16. April 2015
Dear terrystays, Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. We are sincere;y sorry for the issues you had with the room service. Your comments are being shared with the hotel management and appropriate action will be taken. We appreciate your feedback as this is our best resource for improving guest services. We hope you give us a chance in the future to show you how great our hotel is. Sincerely, Karen G. Case Manager IHGCare
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