Crowne Plaza Costa Mesa Orange County

Hotel Front Desk: 1-714-5573000

Hotel Fax: 1-714-9578185

Hotel Email: charles@brightonmgt.com

Check In: 3:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
John Wayne Orange County Airport (SNA)

- Distance from hotel: 1.5 MI/ 2.41 KM South East l

- Left onto Bristol Street, Take I-405 S/San Diego Freeway, Exit 8 for Mac Arthur Boulevard/Airport, Keep Left at the fork signs for Airport, Slight Right onto N Airport Way

Train
Amtrak

-Distance from hotel: 6.2 MI/ 9.98 KM North East

- Turn left on Bristol Street, turn right on Sunflower Ave, turn left on S Main St., turn right on E 5th St., turn left on Mortimer St., take the 2nd right onto E Santa Ana Blvd and destination will be on right at 1000 E Santa Ana, CA 92701.

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- Car Parking Available

- Self-Parking Fee: 10.00 USD

- There is a parking structure and parking lot available for all of our guest's use. Overnight parking incures a $10 parking fee per night.

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Hotel Highlights

The Crowne Plaza in Costa Mesa is known for its gorgeous boutique decor. Its close proximity for many major attractions in the Southern California area; its peaceful, accommodating environment that makes every guest feel as though they are right at home.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.6

based on 269 reviews
95%
Recommend This Property
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Ratings Breakdown

269reviews

  • 5 Stars
    200
  • 4 Stars
    43
  • 3 Stars
    15
  • 2 Stars
    7
  • 1 Stars
    4

A Pleasant Stay

By

27 October 2014

club

Overall, we had a very pleasant stay. Beds were very comfortable, noise level very minimal and the staff were attentive and accommodating. We had one snafu upon arrival but it was minor and quickly remedied by the great staff. We were given free breakfast the next morning for the inconvenience even though we didn't ask for any.

We had the Grilled Crostini during happy hour - Oh my that was sooooooooo good! Do be aware of what you order at the bar. Some of the high end drinks can run you $40. We were expecting a high price for what we ordered but not quite that much. Lesson learned!

We enjoyed the jacuzzi after business was done for the day. They do enforce the closing time of the pool/jacuzzi so be aware of the time. They're open until 10pm. We had plenty of time to relax!

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Great place, great location

By

27 October 2014

This is a nice place at a good value. Will stay here again. Nice pool area.

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Great stay.

By

26 October 2014

club

This hotel makes a big effort in making sure the guests have a great experience.
The rooms are fresh and comfortable. The beds are the best. The sleep kits really work.
What I like the best is the staff attitude. Its rare to experience this personal caring attention from all the staff right from the maintenance people to the check in staff. Attitude is everything and this hotel delivers on all levels.
Stay here, you wont be disappointed!

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Clogged Shower Head and Bathtub Drain, Dead Spiders in Bathroom

By

23 October 2014

We, husband, wife and 2 kids, stayed for 2 nights from 10/17-10/18 in room 134. The beds are quite comfortable. That was all the pleasant feeling ended.

First night, we found out that the overhead shower was clogging. Water was barely dripping when water turned full power. We have to using handheld shower head. Bathtub drain was also clogging, 1-2 inch mained in the tub even after finish showering. We also found dead spiders on the bathroom floor and counter. Even though we booked a room of four, only three towels were provided. The next morning tried to have coffee in the room and found that it wasn't working.

All the problems above were reported to front desk around 9:30AM and received a promise that maintenance and room service will take a look and fix the problem. We returned to the hotel room at night and everything has not been looked at or fixed. There was no feedback from hotel staff. Overhead shower was still clogging, bathtub was still 1-2 inch of water when finish showering and three towels has to be shared with 4 people. Coffee maker was not still not working.

On the morning of check-out day, we moved our stuff to the car around 10AM and was not able to get back to the hotel room. We was informed that the battery of the door lock was dead after walking back and forth between front desk and the room a couple times to re-activate the key card unsuccessfully.

It was a very disappointing experience for all of us. Hotel staff seemed to be careless of issues guest has reported.

Posted byHotelStaff
28 October 2014
Dear Tuyen13, We thank you for your recent visit to our hotel. We are very disappointed and sorry to hear of the many challenges you faced during your recent stay. We are currently investigating everything which had been reported with our management staff. We hope that we can discuss your experience in greater detail at your earliest convenience. Please feel free to reach out to me with any questions at 714-913-9058. Warm regards, Aldo Casanova Sales & Social Media Administrator Crowne Plaza Costa Mesa Orange County 3131 Bristol Street Costa Mesa, CA 92626 D 714 557-3000 F 714 957 8957
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