Rated 4.6 out of 5 by 118
Rated 3.0 out of 5.0 by DF123 Don't expect to be picked up from the airport and hope you're not thirsty!!!!
After phoning the front desk to send the shuttle, I waited for 75 minutes. I decided that I'd walk to the hotel, 3 miles away, with my wheeled luggage, to see if I'd actually see the shuttle or see if there was a traffic problem. There wasn't. Seems like a Holiday party was taking up the staff's time. When I arrived at the hotel 3 hours after my flight landed, there was some surprise at the front desk and they were genuinely upset that I was put through this ordeal. They were gracious enough to apologize for the recently departed staff's error in not sending the shuttle and compensated me in free drink coupons at their bar. That was nice and all was good, except I sat in the bar unnoticed for over 30 minutes. My futile attempts to flag down one of three waitresses / bartenders went unnoticed. Bummer. So I decided I would go a block away to the local 7-11 store and buy a beer, return to my table (still open# and consume my tall boy while remaining unnoticed. Unbelievable!
I will say breakfast the following AM was sufficient and drinks that afternoon were well attended and service was as expected. I've never experienced such a calamity of events as this at any hotel #I travel weekly), so it warranted these comments. I actually chose the hotel and location based upon all of the positive reviews. However, I doubt me or my company will return.
09 December 2013
Rated 5.0 out of 5.0 by WWTravel Pleasant Experience
We spent 3 nights there during Thanksgiving, to meet family, firiends, and shopping. The location is convenient and great, nearby there are very big and fancy shopping mall, a lot of restaurants, and a Japanese Market. The staff are friendly and helpful. The room is clean and nice. We had breakfast there every morning, and food were great. We will definitely stay there if we go back again.
07 December 2013
Rated 5.0 out of 5.0 by kstreo Service, service, service
The room is great, but the service is just over the top amazing.
I love coming to Orange County because people are generally friendly and laid back. The staff at this hotel were super friendly and helpful.
It started out with the valet attendant, Pierre. A lot of hotels don't realize that the first interaction sets the mood for the entire visit. The first interaction was with Pierre, who was simply delightful. He didn't mind the plethora of questions and was in an amazing mood. Valet guys are usually angry about something or in a hurry, but this guy was the opposite. He was helpful and friendly. GREAT first impression of the hotel. Kudos.
The front desk staff were equally helpful. They were very cheery and kind. It was pretty cool to see how great everything was. There were smiles all around.
The room was super spacious and comfortable. It looks almost new and the furnishings were top notch. It has a modern and comfortable design. Great job on that.
Breakfast at the restaurant was also amazing. The food was great, the service was also great, and the atmosphere was really wonderful. The waitstaff really knew how to make a guest feel right at home.
What a wonderful experience. If I'm in the area, I won't stay anywhere else.
03 December 2013