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Contact your local IHG® Rewards Club Customer Care to source your PIN and to update your profile with your email address. When you receive your PIN you can also update your email address via www.ihg.com/updateemail.

IHG® Rewards Club Customer Care

You may experience a wait at this time due to high call volume.

Serving the best interest of our members is the goal of our IHG® Rewards Club Customer Care Centres.

To reach us with any questions or issues,simply call,email,or fax to the contact points below.

We are available 24 hours a day, 7days a week unless otherwise indicated.


United States and Canada

  • Telephone: 1-888-211-9874 (freephone)
  • Platinum Elite Number: 1-800-421-5162[conditional]
  • Fax: 1-800-725-8232 (freephone)
  • Email: ihgrewardsclub@ihg.com
  • TDD: 1-800-334-5194 (freephone)

Europe, the Middle East and Africa

  • Telephone:

    • UK: 0871 226 1111 Calls cost 13p per minute. Standard network rates apply. Call from mobiles will be higher
    • UK: 020 33 499033 (call charges may apply)
    • The Middle East: +971 4 429 0 530 (call charges apply)
    • All other countries: +44 20 33 499033 (International calling rates apply)
  • Platinum Elite number: 00 800 2222 4142 (freephone from most European countries) [conditional]
  • Fax: +44 20 33 491 716 (call charges apply)
  • Email: ihgrewardsclub@ihg.com

Asia/Pacific

  • Telephone:

    • Australia: 02 9935 8362 (call charges apply)
    • China and Hong Kong: (for services in Mandarin & Cantonese): 86 21 2033 4848

      (call charges apply)

    • Hours of Business: Mon - Fri 9:00am - 6:00pm CST
    • Japan: 03 5767 9325 (call charges apply)
    • Platinum Elite Number for Japan: 0 120 566-955 (freephone)
    • Hours of Business: Mon-Fri 9:00am-6:00pm JST
    • Korea: 001 63 2 857 8778 (call charges apply)
    • Platinum Elite Number for Korea: 00798 817 1077 (freephone)
    • Hours of Business: Mon-Fri 9:00am-6:00pm KST
    • All other countries: +63 2 857 8788 (call charges apply)
  • Fax : +63 2 857 8787 (call charges apply)
  • Email: ihgrewardsclub@ihg.com

Mexico


Central and South America

  • Telephone:

    • English: 801-975-3063 (call charges apply)
    • Spanish: 801-975-3013 (call charges apply)
  • Fax: 801-974-3086 (call charges apply)
  • Email: ihgrewardsclub@ihg.com

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