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Email or IHG® Rewards Club # PIN
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If you have forgotten or lost your Personal Identification Number (PIN), we can email your PIN to the email address in your IHG® Rewards Club account profile.
If you do not have an email address in your profile, please contact your local IHG® Rewards Club Customer Care  to source your PIN and to update your profile with your email address. When you receive your PIN you can also update your email address viawww.ihgrewardsclub.com/email.
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Frequently Asked Questions

Search our information centre to find specific answers to many commonly asked questions. By browsing through our topics, you'll be able to answer your questions when it's most convenient for you.


Points

How can I add my IHG® Rewards Club number to an existing reservation?
Simply view the existing reservation and click on the "Add A IHG® Rewards Club Number" link near your name
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How do I get credit for a missing stay?
A stay takes five to seven days from the date of check-out to post on your IHG® Rewards Club account. Stays prior to enrollment are not eligible for credit. However, as a IHG® Rewards Club member you may request credit for stays up to six months after check-out. If you need assistance regarding missing stays or point postings, please submit a Missing Points form.
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I am missing points from one of your partners. How can I get my credits from them?
If you need assistance regarding missing partner credit/points, please complete a Missing Points form.
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Which hotels offer the opportunity to earn IHG® Rewards Club points?
Earn points through the IHG® Rewards Club family of brands: InterContinental Hotels & Resorts, Crowne Plaza, Hotel Indigo, Holiday Inn, Holiday Inn Express, Holiday Inn Club Vacations, Staybridge Suites and Candlewood Suites.
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How many points do I earn when I stay?
If you enrol in IHG® Rewards Club while staying at any IHG hotel (excluding ANA partner hotels worldwide), you will earn 1,000 points for that qualified enroling stay. For subsequent stays, and for all stays if you enrol by some other means, you will earn:

10 IHG® Rewards Club base points per eligible $1 USD spent at all:
Crowne Plaza Hotels & Resorts, Hotel Indigo, Holiday Inn, and Holiday Inn Express hotel brands

5 IHG® Rewards Club base points per eligible $1 USD spent at all:
Staybridge Suites and Candlewood Suites

2,000 points per qualifying stay at InterContinental Hotels & Resorts worldwide

2,000 points, 1,300 points or 600 points per qualifying stay at ANA partner hotels
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What do I need to do to ensure that I earn points or miles whenever I stay at your hotels?
To receive credit/points, be sure to provide your IHG® Rewards Club membership number when making a reservation and again upon checking in at the hotel.
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What is the difference between a stay and a night?
A “night” is considered one night at any of our hotels. A “stay” can consist of any number of consecutive nights at the same hotel, regardless of frequency of check-in/check-out.
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When is a night or stay considered qualifying?
A "stay" or "night" is qualified when paying qualifying room rates, which include most business and leisure rates.
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What are qualifying room rates?
Qualifying room rates are applied when you book through IHG central reservation offices, IHG Web sites, travel agents or directly at the hotel. In North, South and Central America and the Caribbean, points may be awarded on locally negotiated rates if these rates are discounted less than 30%. At Asia Pacific hotels, qualifying room rates also include all locally negotiated rates.
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Can I earn points and miles at the same time?
Your IHG® Rewards Club account must reflect either a points or a mileage earning preference. However, you can switch from one to the other at any time by updating the preferences Link will open in new browser window. on your account. Occasionally, there are IHG® Rewards Club promotions that offer points only, so if you are a mileage earner you will earn points on these offers. This information will be clearly displayed in the promotion details..
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How do I change my earning preference?
To change your earning preference please sign into your IHG® Rewards Club account, go to Account Status Link will open in new browser window. and select your choice of earning IHG® Rewards Club points OR airline miles.
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Other than hotel stays, how else can I earn points? (SPG)
In addition to staying at any IHG hotel, there are many other ways to earn IHG® Rewards Club Points including:

  • On all Eligible Charges Worldwide charged to the member's room (except when staying at an InterContinental Hotel brand). Eligible charges include food and beverage, telephone, laundry, and in-room movies.
  • For purchasing goods and services with our partners. View a complete list of our partners on our Partner page Link will open in new browser window..

You can also buy points! Use them for family travel, give them as a gift to other IHG® Rewards Club members or use them as business incentives.

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I am not yet a member but I have been staying at your hotels for quite some time now. Can I earn points or miles for those stays?
IHG® Rewards Club points can not be retroactively credited for stays prior to enrollment.
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How do I earn airline miles for a stay?
You can earn miles with our frequent flyer program partners by changing your earning preferences Link will open in new browser window. or by calling the IHG® Rewards Club Service centre.When miles are transferred to a frequent flyer account, both accounts must be in the same name to avoid airline reject. This is for the member’s protection so that no unauthorized transfers may occur. Once transferred to an airline, they may not be returned to the members' IHG® Rewards Club account.
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Can I earn points when I book on third-party sites?
Most rates booked through most third party web sites,  complimentary hotel stays and any other rates not defined as a Qualifying Room Rate are not eligible for points.
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For which offers am I registered?
To see your My Offers page you'll need to sign into your IHG® Rewards Club® Rewards account Link will open in new browser window.. Once signed in, click 'View', then choose 'My Offer Status' on the menu on your left hand side.
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I don't see a promotion in My Offers. Does that mean that I'm not registered?
While most of the promotions you have signed up for will appear in My Offers, there are a few that will not. To ensure you have been registered for a specific promotion, please contact the IHG® Rewards Club Service centre near you.
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How will I know which of my stays qualified to a promotion?
You can find the list of your stays that counted towards a specific promotion by signing into your account Link will open in new browser window. and clicking 'View your Activity Detail'.
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I don't see a specific stay in the ActivityDetail. How do I make sure it gets counted towards the promotion?
Click 'Return to My Offer Status' and choose 'Report a Points Discrepancy' to open a report. Select 'Missing Stay' for type of discrepancy then supply your stay information. An Account Manager will use the details you provide to locate your stay. Once found and confirmed, the points will be posted to your account with the appropriate bonus. Please allow at least three (3) business days for processing.
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Can I earn points when I book on third-party sites?
Most rates booked through most third party web sites, complimentary hotel stays and any other rates not defined as a Qualifyifying Room Rate do not qualify to earn points on your stay.
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