Rated 4.2 out of 5 by 178
Rated 5.0 out of 5.0 by leonita53 great experience
I had made an online reservation that was not exactly correct. The great staff at the front desk was able to find us two rooms that exceeded our expectations. We had a great time and enjoyed our time in Dublin because of the efforts of your staff...
Jeff, family and friends traveling together...
06 July 2014
Rated 4.0 out of 5.0 by kocotheclown crown plaza, northwood park, dublin airport
very nice hotel, with very friendly reception staff - unfortunately they did not send the extra towels I asked for at all.
there is a great club lounge on the 4th floor which we used on the evening of our arrival to relax outside of the room - unfortunately there was a very rude polish woman working in there and made us feel as if we had walked into her own bedroom while she was eating - she needs a lesson in manners and guest relations or better still a new job !
05 July 2014
Rated 2.0 out of 5.0 by GFS1517 The Good, the Bad, and the Ugly
The Good: For a very early flight the next day, this hotel would suffice. Shuttle is free, and right on time! Staff was friendly and efficient. The bed was very comfortable. The room was modern. There was a free bottle of sparking water- a nice welcoming touch.
The Bad: 1) The a/c in our room did not work properly; it was hot. Although management was prompt to send someone to adjust the thermostat, the a/c worked only for a moment. We were too weary to bother to call again. It might have been nice if management checked with us if everything was okay, and if not, offer us another room; and 2) The hotel felt like in the middle of nowhere. There was hardly any dining, or last minute shopping options.
The Ugly: Some of the grout in the shower could use a little scrubbing.
03 July 2014