Rated 4.4 out of 5 by 136
Rated 5.0 out of 5.0 by CH80 Great location
Really friendly welcome, great service and fantastic food.
05 July 2014
Rated 1.0 out of 5.0 by BigBluerr Ranks as the worst Crowne Plaza Ive ever been in
OK I paid a lot of money to have a junior suite. On arrival I was just checked in - no recognition of priority club.
I then have a room on the second floor and no lifts throughout the duration of my stay worked - No offer to have my luggage placed in the room.
The room - old, outdated, poorly maintained. Cheap furniture trying to be made to look old and quality. The fixtures and fittings in the bathroom either broken or unable to use as it would flood the place.
All of the above brought to the attention of management - no response.
The food in the restaurant is overpriced and of very, very poor quality. A burger van at 3am has a better taste.
The noise from the non-double glazed windows at least keeps you occupied whilst lying on what can only be described as a bed from the dark ages throughout the night. Certainly not using the 'Sleep works' program here.
All in all the worst place I've ever stayed in and to top it off I wrote to the manager twice to give my findings - No reply!
This just shows the level of care and explains why the staff behave the way they do. It all comes from the top.
04 July 2014
Rated 5.0 out of 5.0 by BIgger Steve GREAT STAY
First time in Edinburgh, weather excellent. Enjoyed stay at Roxburgh, all as we expected from hotel website. Bar prices expensive (usual 4 star hotel complaint).
Staff always helpful, pool always accessible.
Would definitely stay at this hotel again, have used Crown Plaza in Chicago and all their hotels seem of similar quality
01 July 2014