Rated 4.3 out of 5 by 70
Rated 3.0 out of 5.0 by picmartin Missed chance for a memorable stay. Should not,have happened.
It's never nice to enter a hotel where there is a big party going on.
Therefore reception was not very interested. We had exchanged mails about our different reservations so,that we could stay in the same room for the 3 night stay but they didn't know. Being "platinum members" we were not recognised and no upgrade, no newspaper and had to ask for the extra voucher.
For the 3 night stay we were given a basic room and a bathroom with a washbassin for children. Small and low! The elevator didn't work for 2 days and being seniors they could have given us a room on a lower floor, or at least ask if we didn't mind. Climbing 2 big stairs was not easy!
Breakfast was good but took so long that we didn't return.
When the next morning I told the reception that we where somewhat disappointed nothing was done to make our stay a success!
06 December 2013
Rated 5.0 out of 5.0 by Happy37 Pleasant Vist
I have just enjoyed a 3 night Winter Spa Package. I have been coming to The Roxburghe in November for the past 5 years and I have found the standard excellent. The staff are very pleasant and very helpful which makes you feel relaxed which leads to a very enjoyable stay.. Well done to all and see you soon.
04 December 2013
Rated 2.0 out of 5.0 by RB03 Room very, very noisy
The hotel as a whole is clean, the staff friendly and check in and check out was reasonably quick. The room was a good size and well equipped. Where this hotel let me down is the amount of street noise. I understand it is a city-center hotel, but my room was practically above the Wetherspoons pub next door and the seal around the double-glazed window was non-existent, so I was kept awake for most of the night by revellers in the street shouting and screaming until gone 3am. Not good when travelling for business the next day. And then the fire alarm went off at 7am so we had to evacuate the building (a regular occurrence, apparently). Would only recommend if you take earplugs.
02 December 2013