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Rated 4.4 out of 5 by 102 reviewers.
Rated 5.0 out of 5.0 by Great place to stay in Edinburgh Great location. The Concierge (Scott) was most helpful and knowledgeable of the local area. We arrived early and he greeted us with such a great attitude and saw that our luggage was secured and placed in our room prior to check-in. Very nice accommodations. I would certainly stay there again. 25 July 2014
Rated 5.0 out of 5.0 by friendly/helpful staff Very friendly staff, especially on reception. Good size rooms - we had a two bedroomed suite, ideal for a family. 24 July 2014
Rated 4.0 out of 5.0 by Late acces to room This is a good hotel but it appears to have problems meeting a 3pm check in time for guests. On our last visit to this hotel on 20th July 2014 numerous guests turned up for a 3pm check in to find that their rooms were not ready. Reception staff were constantly on phone to cleaning supervisor to find out when rooms would be ready. We dropped our bags off at hotel at 1pm and went into town. On our return to hotel at 3pm room was not ready. There were other guests sitting about the reception lounge awaiting entry to their rooms. At 3.30pm I complained about the delay and duty manager was informed. Within 5 minutes room became available. A complimentary bottle of wine was delivered to the room which was appreciated. 24 July 2014
Rated 4.0 out of 5.0 by Friendly Staff and good location The hotel is centrally located and within walking distance of the town center. The staff are very helpful and friendly. The rooms are comfortable and clean. My only criticism is that during me stay the internet service was down which meant I had to go to a local Starbucks every morning to send e-mails. 22 July 2014
Rated 5.0 out of 5.0 by Birthday break I have stayed many times at the Royal Terrace on business, but this time was a personal visit with my wife to celebrate her birthday. The staff were, as always, very welcoming, and made every effort to make my wife's visit very special. Thanks to all 22 July 2014
Rated 4.0 out of 5.0 by Urlaubsreise Schönes traditionelles Hotel mit kleinen Macken in der Hochsaison, sehr freundliches Personal. 21 July 2014
Rated 1.0 out of 5.0 by Find Somewhere Else to Stay As long as you aren't picky, don't mind showering in sewer water or no water at all, arguing with staff to try to correct your terrible room and don't mind being ignored by management or the hotel when you try to address your concerns, then this is the place for you. I expected more from a Crowne Plaza hotel, and was very disappointed. Edinburgh is a great city - stay closer to downtown and pass on this poorly run hotel. 18 July 2014
Rated 5.0 out of 5.0 by Amazing Rooms I was blown away of how lovely the rooms were and how tidy they are. It was like staying at a friends house not a hotel room. 17 July 2014
Rated 5.0 out of 5.0 by Bang for the buck The room is spacious with ample amenities. The staffs are courteous and helpful. The environment is quiet, clean and comfortable. The free wireless internet access is great in the lobby area but spotty within the room. The hotel location is a bit far from the city center but very close to Calton Hill and Arthur's Seat which provides great hikes and beautiful scenery. 17 July 2014
Rated 4.0 out of 5.0 by good location. service OK Good location. Nice room. Breakfast sercvice was poor. Good value overall. 14 July 2014
Rated 5.0 out of 5.0 by Great Place to Visit The hotel is formed from adjacent interconnected Edwardian terraced buildings in central Edinburgh over looking a public park. The hotel has extensive gardens at the rear and a selection of in-house guest areas, bars etc. All of the staff with whom we dealt were polite and very helpful. 14 July 2014
Rated 5.0 out of 5.0 by Good central hotel for business traveller Good location close to theatre, cinema and restaurants but also a quiet spot and never a problem parking. Converted townhouse design means more character than the usual hotel but it still has all the amenities you need including a good pool and sauna. Fish has disappeared off the breakfast menu - only temporarily I hope - as an alternative to the belly busting full English. Third stay in less than 12 months since I found this hotel amongst a sea of alternatives and I plan to keep using it. 13 July 2014
Rated 5.0 out of 5.0 Comfortable bed and great service I was in Edinburgh on business and could not have wished for a better place to stay 11 July 2014
Rated 5.0 out of 5.0 by Edinburgh vacation This hotel was an integral part of a very enjoyable visit to Scotland. The hospitality of the staff was impressive. 10 July 2014
Rated 5.0 out of 5.0 by amazing room I can honestly say this is the best hotel room I have ever stayed in (having stayed in a lot over the last 20 years). I must have been lucky and been upgraded to room 102 but I was stunned when I walked into it. A fantastic room with the sizeable bathroom in the middle which you could walk round but still space for a three piece suite, coffee table and work area as well as a king size bed and loads of room. All fitted out to a very high standard. I have stayed in The Royal Terrace on a number of occasions now and have never been disappointed. Rooms are always clean and of a very good standard and staff are friendly and helpful. Breakfast is also good and there is plenty of choice in the buffet. I am in Edinburgh regularly on business and this is now my number one choice of hotels (and there are a few to choose from in Edinburgh)! 09 July 2014
Rated 5.0 out of 5.0 by Excellent location and value Very good value and location. Only slight niggle was the high chairs could do with being a bit cleaner (that said i bet that they aren't often used at the location) Everything else was excellent and i would certainly stay there again. I'm also sure that if i mentioned the high chairs when i was there the staff would have done something as they were helpful about everything else i admit i just avoided the issue! 08 July 2014
Rated 5.0 out of 5.0 by Great hotel and location The Crowne Plaza is quite a nice place-it is conveniently located yet on a quieter street. Service was phenomenal. Very enjoyable experience. 08 July 2014
Rated 5.0 out of 5.0 by Great Hotel Loved our stay here - the staff were great and the room upgrade was most welcome. The room itself was spacious and the four poster bed so comfortable. Breakfast is good with a vegetarian option for sausages. The bar is quite and could do with some local beer selections rather than the usual boring stuff. 08 July 2014
Rated 2.0 out of 5.0 by paying for the decor, not the service, food or hot temperatures!! too hot in the room and throughout the hotel, rude and incompetent staff at breakfast who in addition, were completely disorganised. Quality of breakfast is of a premier inn standard and I would have expected better 03 July 2014
Rated 5.0 out of 5.0 by Edinburgh Stop-over My wife is most comfortable in this hotel. She travels the world on business staying in good hotels and she ranks this as her favourite. I am happy because she is happy. My only grouse is given the quality and ambience two things jar - the poor quality of the breakfast bread and the big curtains to the front club rooms jamb because they are two heavy for the inadequately installed track. 30 June 2014
Rated 2.0 out of 5.0 by Not really up to Crowne Plaza standard Not really up to Crowne Plaza standards. Some of the rooms are unbelievably small, so much so their bathrooms have no room to stack the towels except directly beside the toilet, which is gross. The bathroom was smaller than that of a Holiday Inn Express. There are some firedoors which thump when closing all night long, and the rooms have poor noise insulation through the doors. The door to my room did not close automatically, it swung shut then stuck open on the door jam. The bar area is nasty, like something acceptable from the 80's. Better off in the nearby Holiday Inn Express - better Internet, larger bathrooms, much nicer bar area, quieter, and cheaper. I would have raised ALL of this on check-out, except no one even bothered to ask if I'd had a good stay etc.. 30 June 2014
Rated 1.0 out of 5.0 by Not very good Upgraded to a suite....wish they had not bothered. Room with blocked drains, next to the cleaning cupboard did not lead to a very inspiring stay. Wont be returning in a hurry. 27 June 2014
Rated 2.0 out of 5.0 by Good size room, but noisy - The room was large, but the bathroom was small and old - chipped floor etc. - Room was very hot 27 June 2014
Rated 5.0 out of 5.0 by friendly, helpful staff My room was secure, clean spacious and comfortable. The staff were friendly and helpful at all times. There were only 2 small issues that need attention. The first is that the bar area is too small and not particularly comfortable or welcoming (although the staff were.) The arrangements for breakfast meant that there were often uncleared tables. Perhaps more staff are needed? 27 June 2014
Rated 4.0 out of 5.0 by Great location and comfortable room. Nice, quiet location near lots of activity. Large room with sofa bed. Great place to spend 5 nights. During our stay the hotel had a problem with hot water delivery which was resolved to our satisfaction. We would stay here again in a heartbeat! 26 June 2014
Rated 5.0 out of 5.0 by great hotel Wonderful city break, hotel was convenient for the sights of Edinburgh, we were able to walk into the city centre. On arrival the staff were welcoming and helpful, our room was clean and comfortable well fitted out overlooking the garden. All the public areas were clean and comfortable and the staff were friendly and helpful. We would stay in this hotel again. 24 June 2014
Rated 5.0 out of 5.0 by great service lovely stay , I was on busness and was out most of the day , when I got back my room was all clean and tidy , when I went out at night for a relaxing time in the bar this was cosy and relaxing in the club lounge , staff were very friendly and overall this was a totally relaxing time 20 June 2014
Rated 3.0 out of 5.0 by fantastic staff, lovely hotel but terrible food here I travel for buisiness a lot and I have to say that every single member of staff at this hotel were welcoming and pleasant, the nicest I have come accross. The hotel room was very comfortable and clean. The food however was way below standard. the choice on the menu was poor so I ordered from the bar menu. The meal I chose was awful, pie pastry was to hard to get a fork through and potatoes were hard and tasteless and it took forever to get pot of gravy to try and moisten the pie. The retaurant staff member did her best to rectify the problem although I chose not to eat anything else as the food was that bad. 16 June 2014
Rated 5.0 out of 5.0 by Ecellent-quiet Location Loved it.... Nicely converted 18 th century House in a very nice Hotel. Suggest Booking Quiet Zone room for quality sleep and NO traffic. Had renovated bathroom.. Hot water was instant.. Hotel staff very helpful and friendly.. Breakfast was okay.. Only problem was that Wi Fi would go down in the am and hotel had to re-boot when Wi Fi worked it was Fine. Scott-Lola-Rolf were GREAT help 15 June 2014
Rated 5.0 out of 5.0 by A great place to stay to enjoy Edinburgh This hotel is well placed to walk to the sights of Edinburgh, or to nearby bus and train services to explore further afield. The overall service was excellent and the room was clean and comfortable. 15 June 2014
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