Crowne Plaza Edinburgh - Royal Terrace

Hotel Front Desk: 44-0-1315573222

Hotel Fax: 44-0-1315575334

Hotel Email: info@royalterracehotel.co.uk

Check In: 2:00 PM | Check Out: 11:00 AM | Local Time: 7:30 PM


- Public street parking is available opposite the hotel. This is subject to availablity and is metered Monday-Friday 8.30am to 5.30pm. Free of charge overnight and on weekends. Accessible Blue Badge parking is free of charge. NCP parking is also close by.

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Hotel Highlights

The hotel is a collection of stunning Georgian Townhouses located in a peaceful location with spectacular views across to the Firth of Forth. Our hidden secret are the beautiful gardens at the rear of the hotel, where guests can experience some serenity in the middle of this bustling city!
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.4

based on 154 reviews
88%
Recommend This Property
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Ratings Breakdown

154reviews

  • 5 Stars
    99
  • 4 Stars
    32
  • 3 Stars
    9
  • 2 Stars
    10
  • 1 Stars
    4

Wonderful room, friendly staff

By

November 21, 2014

platinumelite

This is an unusual Crowne Plaza in that it isn't a modern, purpose built building. That's one of the things that makes it special. The rooms are lovely - larger than average with excellent facilities, spotlessly clean and mostly beautifully modernised. Rooms at the back look out across the garden and up Calton Hill so are absolutely peaceful. At the front the view is to Leith and the Firth of Forth but they could be noisy owing to the cobbled street outside - I have always managed to get a room at the back so can't comment. The air conditioning wasn't working properly on arrival but an engineer was standing in Reception when I went down to query it and he had it sorted in about two minutes - great service!
The staff are always friendly and efficient but the receptionists could do more to advise on hotel facilities etc. I had to drag every bit of information out of them - I was not offered a table reservation for dinner, a breakfast voucher or even any directions to my room! It seemed as if they wanted to deal with the paperwork and move on to something else. Lisa, the Reception Manager, was on duty when I checked out early the next morning and she was excellent though (even at 5am!) - very enthusiastic about the hotel and its facilities and she really did everything to "sell" the hotel and make me want to return.
It's a shame they don't upsell the restaurant as the food is superb and the menu a bit different to the normal "chain hotel" offering, - you don't see pheasant breast as a starter too often (and it was superb!).
The service was badly lacking this time (but hasn't been on my two previous stays) and I felt I had to make a complaint about it. I was the only guest for the first half hour and yet my starter took all that time to arrive. During the wait I wasn't offered any bread, and yet the next table to arrive were offered what appeared to be a lovely choice of breads. The main course was similarly slow in arriving, I wasn't offered another glass of wine and eventually I gave up on the cheese course and liqueur coffee I had ordered. I'm not sure what went wrong but it needs to be addressed. As I say, hopefully this was an isolated incident as it hasn't happened on my two previous visits.
Overall, I will return as the hotel is generally superb but I hope they sort out the service in the restaurant - and then "sell" it to guests so more make use of it!

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habitación tranquila

By

November 17, 2014

club

habitación tranquila y cama cómoda. Buena situación de hotel con vistas agradables. Piscina climatizada que ayuda a relajarse después del día de trabajo.

Posted byHotelStaff
November 20, 2014
So pleased to read you enjoyed the tranquillity to ensure you had a great nights sleep and enjoyed the use of our heated pool to keep you restored and rejuvenated. See you next time. Kind Regards Lucja Leonard General Manager
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Comfortable and quiet rooms

By

November 16, 2014

club

We stayed here for my daughter's 24th birthday and we all felt very comfortable and enjoyed our stay.

Posted byHotelStaff
November 19, 2014
Hi Peter, great to hear you had a comfortable and enjoyable stay with us celebrating your daughter's 24th Birthday. Hopefully we will see you back again for many more celebrations in the future. Kind Regards Lucja Leonard General Manager
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Excellence hotel - and location

By

November 13, 2014

platinumelite

The Crowne Plaza at Roya Terrace was excellent. Super warm welcome, spacious rooms, club lounge for card holders and very accessible to resturants, shops and the theatre. Highly recommended.

Posted byHotelStaff
November 17, 2014
Thanks for a fantastic review! So pleased to read that you found our location to be spot on, and enjoyed the warm welcome and all our fantastic amenities and services. We look forward to welcoming you back to the hotel in the near future. Kind Regards Lucja Leonard General Manager
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