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Rated 3.9 out of 5 by 261 reviewers.
Rated 2.0 out of 5.0 by Not friendly staff at Front Desk Staff in this hotel had attitude and not friendly or helpfulness. 16 July 2014
Rated 5.0 out of 5.0 by Business meets Pleasure 1 overnight stay to send my husband off to China for 6 weeks where he was going to be staying at another IHG property (InterContinental Shanghai, treated him so very well) gave me the opportunity to have a last dinner with him and to see him off at the airport before driving back home.. The staff was gracious and professional from the front desk to the shuttle drivers. Breakfast service was decent despite 2 bus groups vying for their attention and for tables the next morning. Rooms were fresh and clean, wifi was fast connecting, and checkout speedy. We've a list of hotels to use for overnight stays prior to and after flights that either leave very early in the a.m. or arrive very late in the p.m. so that our air travel is as relaxed as it can be. This hotel has made the list for a repeat visit. Thanks!!! 13 July 2014
Rated 5.0 out of 5.0 by Very nice and SUPER convenient to EWR airport I stayed at this hotel on June 29, 2014 and had a great experience. Most of all the drive from hotel to airport is VERY easy and no way to get lost :) 11 July 2014
Rated 4.0 out of 5.0 by comfortable stay I enjoyed my stay at Crowne Plaza. I am sorry i was not able to take advantage of all of the amenities. The only thing i wish they had was a microwave in the room. 10 July 2014
Rated 3.0 out of 5.0 by Terrible customer service This is a very nice hotel but the customer service definitely needs some help! 10 July 2014
Rated 2.0 out of 5.0 by Average There were a few groups staying the night of 6/27/14 and this seemed to take a toll on the front desk staff and especially the restaurant. Breakfast was a chore. No cutlery, no meat, no juice. For a property this size I wouldn't think that a couple groups would cause such an issue. I am a loyal IHG customer but not a fan of this property. 08 July 2014
Rated 4.0 out of 5.0 by Great Room, scary lobby We spent the night here before our morning flight out of Newark. We got to the hotel fairly late (1am) and the lobby had about 25 parents with kids hanging out. It was loud. I dropped of my rental and called for the hotel shuttle and it got there very fast. When I got back to the hotel (2am) and the lobby was still very loud and busy with people just hanging out. Not sure why the staff didnt tell them to shut up. Good things are room was great, staff nice, location good, shuttle excellent. 08 July 2014
Rated 5.0 out of 5.0 by Great front dest service We felt taken care of and were dealt with respectfully and helpfully. 04 July 2014
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