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Rated 4.5 out of 5 by 167 reviewers.
Rated 4.0 out of 5.0 by Almost a home run! The hotel staff were excellent. My room was quite old and the bathtub wouldn't drain but other than that I found my stay more than satisfactory. I would definitely stay here again - great location to restaurants and shops. 19 June 2014
Rated 5.0 out of 5.0 by Great Hotel This hotel offered such a comfortable stay. It very quiet and relaxed. Hotel staff was courteous and polite. The rooms are decent sized and offer alot of amenities. I would definitely stat here again and would recommend it to anyone traveling. 19 June 2014
Rated 4.0 out of 5.0 by Great Location - Comfortable Room This hotel is very convenient...The Bell Tower Shops is across the street, and has several dining options. A movie theater next door as well. 18 June 2014
Rated 2.0 out of 5.0 by Not handicap friendly! Our stay was disappointing because we booked a "limited mobility" or "handicapped" room. The room was located at the furthest point from the elevator,making the walk longer than expected. The tub should have been a "walk in" tub but it was a regular tub that could not be used by a handicapped person. The mattress was not upgraded as it was in the other rooms. Do not stay here if you have any limitations at all! The staff at the front desk was friendly and as helpful as she could be but was unable to change the fact that this is NOT the place for anyone who is handicapped.She offered to move our room to a more "comfortable bed" and after the third room,we were pleased to find the upgraded mattress we were promised at reservation. 17 June 2014
Rated 5.0 out of 5.0 by Great Staff and very comfortable beds Highly recommended for ease of booking, staff friendliness and comfort of the rooms. Business center was user friendly and the attached Bar and Grill makes you feel like your among friends. I will always stay here when in Fort Myers. 16 June 2014
Rated 4.0 out of 5.0 by Great Hotel but No Bell Service Was disappointed that a property this nice and accommodating did not have a bell service. Other than that, I would recommend this property. 12 June 2014
Rated 4.0 out of 5.0 by Great Bed Was Very Nice Place to stay in Fort Meyers Area would stay again 10 June 2014
Rated 5.0 out of 5.0 by Excellence one comes to expect from a Crowne Plaza My recent stay at the Crowne Plaza in Ft Myers was one of my best. Check in was pleasant and efficient, Sarah, Jovita and Stacy were all very welcoming. My room was clean and fresh. Poolside was very nice as well. Dinner in shoeless Joe's was excellent! The staff very friendly and service was fast, considering I had 14 of my close friends meet up with me at the last minute. Brett and Jimmy did an excellent job at keeping up with our demands. I will definitely recommend this property to anyone traveling to the Fort Myers area! 07 June 2014
Rated 3.0 out of 5.0 by Comfortable Bed We did have a great sleep. The room did feel dirty and feel that there could be some "freshening" up of the hotel in general. 06 June 2014
Rated 5.0 out of 5.0 by Great place to stay! The Crowne Plaza Hotel at the Bell Tower Shops in Ft. Myers is a really nice place to stay. The hotel is older, but is beautifully maintained. The rooms had microwaves 04 June 2014
Rated 4.0 out of 5.0 by Hotel is nice, the restaurant needs work Hotel grounds interior, and exterior is nice. The staff is warm. Rooms are clean, and comfortable. The restaurant, Shoeless Joe's, is another story. It needs updating. Looks like it hasn't seen any changes since the '90's. The night that I was the the bartender was more interested in talking to other patrons than doing her job. I waited about 3 minutes for her to aknowlege me. Asked her for a beer list, and she walked away from the bar. After another 3 minutes of waiting for he I got up and left. 02 June 2014
Rated 5.0 out of 5.0 by Comfortable bed and friendly helpful staff Staff were very friendly and helpful. Food was extremely enjoyable at breakfast and dinner. The Dinner menu provided great variety and very good value. Guests in adjacent rooms were rather noisy on our first night but no problem on our next night. Whilst WIFI did not work in my room the business centre was excellent and it worked well in there. 29 May 2014
Rated 5.0 out of 5.0 by Crowne Plaza Bell Tower, Ft. Myers Had a great time. don't have to go anywhere if you don't want to. Pool relaxing. Nice waterfall at pool. Karoake on Friday night, all sports on in Shueless Joe's restaurant. 29 May 2014
Rated 5.0 out of 5.0 by Slept like a log! My stay was quite enjoyable. I had a comfortable, the staff was very accommodating, and made my following day of continuing education easier to handle considering I was in class from 7am until 7:30pm. 25 May 2014
Rated 5.0 out of 5.0 Outstanding Service. No complaints. Flew into Ft Myers and was picked up by Grand Plaza personnel. Very friendly and helpful suggesting places to go. They not only suggested but took us and came back to pick us up. Fabulous service. 23 May 2014
Rated 5.0 out of 5.0 by Clean rooms/friendly staff It was only a one night stay but enjoyable. Rooms ample in size, beds comfortable and grea location. It was also quiet even though the hotel was full. Would definitely recommend his hotel. 20 May 2014
Rated 5.0 out of 5.0 I was charged the wrong price very upset i was charged the wrong price very upset............. 20 May 2014
Rated 5.0 out of 5.0 by over night stay whilst travelling Easy check in pleasent staff, nice room on the club floor. Good food and drink in the restaurant and bar will use again when in the area 09 May 2014
Rated 5.0 out of 5.0 by General Need to install exhaust fans in the room bathrooms. Makes it a bit embarassing doing the 2 when sharing a room w/someone. 08 May 2014
Rated 5.0 out of 5.0 by Very pleased! Loved the hotel! Our room was great, very clean and comfortable. The staff was very friendly and gave excellent service. Will definitely stay there again! 26 April 2014
Rated 3.0 out of 5.0 by Dissapointed We have stayed here a couple of times with no problems. But on this trip, dirty towels were not replaced one day. Another day a neaty folder dirty towel was left on the rack. And the bath tub stopper was broken. Not what I expected. 22 April 2014
Rated 2.0 out of 5.0 by Bad service Checked in and TV would not work, maintenance came and said they fixed the problem, wrong! Next day I called again and they finally fixed it. The Masters was on and I was not happy. The second day the housekeeping crew made the bed but did not leave towels or coffee. For all our trouble we were offered a cheese plate, yippee. 16 April 2014
Rated 4.0 out of 5.0 by Desk and housekeeping personnel Desk personnel were excellent, cordial & most helpful. Maid service was also very good and friendly. Bath could have been cleaner.. Linens were plentiful and fresh smelling. I particularly liked the pillows . The breakfast buffet and evening meals were exceptional!! The staff went out of their way to provide assistance to my daughter who had to have adequate internet service while traveling from her office.overall it was a great hotel experience. 09 April 2014
Rated 4.0 out of 5.0 by GM Stopped Honoring my Agreed/contracted rate I have been staying at this hotel for over 6 years. Each year I sign a contract/agreement. Each year that rate is honored all year, 12 months. This February, all of the sudden, the GM stopped honoring my agreed rate, without any prior notice. When I questioned it, he told me that the rate is what it is and if I didn't like it to stay somewhere else. I have been brand loyal to Crowne Plaza, no matter where I have stayed, what city, for the last 6 years because of the friendly, accomodating staff at this property. I have considered this property my home away from home, spending 25-30 nights a year there for the last 6 years. All of a sudden to be told that "we are now busier than in the past" and to not honor my rate is DESPICABLE. Last thought... during the "off-season", I have paid my negotiated rate the last 6 years, even when the local rate was lower, why?, because I honor my agreement... something the GM at this property does not believe in. 01 April 2014
Rated 1.0 out of 5.0 by Florida vacation We always enjoy staying at this property. It is a quiet old facility and just nice to stay at. Shoeless Joe's has good meals and we enjoy the cocktail hour on the 5th floor watching the sunset. We always stop there on our way into the area and on the way out. Only one problem and it that we tried to use our points. We were told that we had to call a special line inorder to see if rooms were available.. We already had our reservation and just thought ti would be nice to use some of our points. About five weeks earlier I was there for two nights and on the second night I asked to use my points and it wasn't a problem. Not sure of your policy. 19 March 2014
Rated 5.0 out of 5.0 by Customer Service is All Excellent hotel, friendly, great service and they really made us feel welcome. Food was great, rooms large and comfortable. Pool area offers shade or sun. Good proximity to shops and coastal areas. 09 March 2014
Rated 5.0 out of 5.0 by Always great service We have stayed at Crowne Plaza many times and have always found the rooms comfortable and clean and the employees go over and beyond to meet your every need. Look forward to going back each time!! 26 February 2014
Rated 3.0 out of 5.0 by lacking in serivce With todays competition in hotels, I don't think I will need to stay at any hotel that charges over $200 for a room per night and still charges again for a buffet breakfast. Being nickel and dimed is not good business for anyone. 18 February 2014
Rated 5.0 out of 5.0 by another great stay! Just had another great stay at my favorite hotel! As always, everything was perfect- even breakfast was much improved! Julianne at the front desk saved me from a certain bad hair day by searching around to find a flatiron for me. She was extremely cheerful and remembered my name as well! I absolutely love the goodies available to IHG members on the 5th floor- breakfast, cocktails and snacks, and cookies before bedtime. Can't beat that! The location is great and the shuttle is wonderful for places too far to walk. I will be back! Recommend it highly! 16 February 2014
Rated 4.0 out of 5.0 by Convenience to hospital We selected this hotel since it was very close to the hospital where my husband was having neurosurgery the next morning. The young lady at the front desk wore a tag that she was in-training. She was excellent. As soon as she asked my name she said she was expecting us as the neurosurgeon's office had called and she would put them right through when they called again and she did. The front desk and security helped us tremendously the next morning getting my husband outside to the car. I was disappointed in the room. I had asked for a handicap room and it was, however, it was very small and maneuvering a whell chair patient in there was a struggle to say the least. Also, this hotel is on the hospital's list as providing a discount for patients. They only had two rooms left so the discount was not offered. I did get a $10 discount as a senior citizen. 08 February 2014
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