Rated 3.9 out of 5 by 107
Rated 1.0 out of 5.0 by TechTeacher Don't watch Football at the Sports Bar!
My general stay was fine except for the parking was a hassle. Had to park at the businesses across the street. The next day was NFL Sunday and had a few hours before catching a flight. They tough-ted the fact they will show every game. They did but on a TV that had no seating and had to watch at a very bad angle. When I asked to have the game move to another of the 15 TVs I was rudely brushed off by the manager. Then the game was delayed due to weather so when the second games came on Management turned off the game at half so they can show the same game on at least 10 TVs and couldn't spare the little TV I was watching. The sports bar management has soured my view of this hotel and will never go there again on business!
21 November 2013
Rated 3.0 out of 5.0 Noise Control
Your staff excellent, room gorgeous and emmaculate! Noise in the hallways really bad. My husband and I got little sleep.
07 November 2013
Rated 4.0 out of 5.0 by rhill6 Good location. excellent service. tired rooms
This crowne plaza was in a good location for a quick weekend in the Bay area. The lobby was nice with a charming koi pond. We did not use the pool - but it looked well maintained. The service was excellent and they recognized my IHG status level. :-)
The Saturday brunch in the main lobby was EXCELLENT and provided with room due to status. Sunday's brunch looked even better but alas we had another commitment. Monday's executive level breakfast area and food choices were a disappointment- but the service was very good. The room had a few issues: the plugs for the sink and tub were non-functioning. We didn't tell the front desk- but my husband climbed under the sink and fixed it. I do always LOVE the spa for your feet that is at all crowne plazas.
All in all- we will probably strongly consider it in the future.
25 October 2013
Rated 5.0 out of 5.0 by dplsys Favorite Hotel in SF Area
Convenient Location, close to businesses, shopping, activities. It has an Awesome Sports Bar which is frequented by both travelers and locals.
09 October 2013
Rated 5.0 out of 5.0 by Berliner Crown Plaza San Mateo
was a good stay and a good alternative to SF and easy to drive to SF
09 October 2013
Rated 2.0 out of 5.0 by youaskedme not too good
way overpriced. tired rooms. water stains/damage in bathroom. holes in walls. hotel needs remodeling. slow internet.
06 October 2013
Rated 5.0 out of 5.0 by Carlo344 Great Front Desk Staff Attitude
I was very impressed with all of your front desk staff. They had a great/friendly attitude and helped me feel comfortable. I had numerous questions about finding different places, restaurants, places to walk - and they were very helpful with all of them. It was this group that helped make my stay a pleasant and comfortable one.
05 October 2013
Rated 4.0 out of 5.0 by Nicole06 Good overall experience
My overall experience was a good one except the Clubhouse Bistro. My room was very clean and comfortable. The lobby was beautiful (especially the waterfall and Koi pond.) The maid service was friendly and helpful, but where things took a downward turn was dinner and drinks. The staff of Clubhouse bistro seemed overworked and overwhelmed. A few of them seemed annoyed and one was even rude. The bar was very understaffed and I can easily see how tempers can get short. I was there for a conference so I really didn't have time to go elsewhere for meals. I think if they were staffed better the overall experience would've been much better. The breakfast buffet was amazing and the service was fantastic! We all loved the omelet station. I wish that restaurant had been open for dinner. I would've liked to see the bar in the lobby open as well. It had a much nicer atmosphere. It also made me very nervous that I was unable to locate the stairs at any point in my stay.
02 October 2013