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Rated 4.2 out of 5 by 427 reviewers.
Rated 5.0 out of 5.0 by Really good sleep I had an excellent stay at the Crown Plazza in Glasgow. Will definately be back. 23 May 2014
Rated 4.0 out of 5.0 by Perfect for visit to hydro! We managed to get checked in early. Reception staff were very polite and helpful. Room was nicely decorated. Clean white crisp bedding and a comfortable night sleep was had. We were attending a concert so it was perfect for our needs. Breakfast had everything we needed only thing let it down was the waitress. Think they need more training on customer service. I would have no hesitation staying here again. 22 May 2014
Rated 5.0 out of 5.0 by Fantastic hotel Staff were great, room clean and comfortable, location fantastic and overall brilliant weekend 21 May 2014
Rated 5.0 out of 5.0 Great Staff, Service and Atmosphere I am a regular visitor to Glasgow and out of the hotels available choose Crowne Plaza Glasgow as my hotel of choice. The hotel has a good location for the SECC and Hydro. The rooms are of a good standard with good views. The service is good, and the staff at all levels are very polite and helpful. The Manager runs a good hotel and has his finger on the pulse of what is going on in the hotel and the community, and is approachable. The facilities are good with Meeting Rooms, Gym and Swimming Pool. I like staying here and feel I can relax when I am away from home, and after a long day of work or travel. 21 May 2014
Rated 5.0 out of 5.0 by Over night stay Hotel was very nice staff were really helpful Room had amazing view food was excellent When't for massages and swim both were really good 20 May 2014
Rated 3.0 out of 5.0 by OK STAY Nice hotel but a few disappointing niggles. Check-in was ok if a little slow despite being a IHG Gold member. Made my way up to the 11th floor and room card did not work. Suspect the reception lady didn’t programme the card correctly! Dragged myself all the way back to reception with luggage and back to 11th floor and success this time! WIFI code did not work and had to ring for another. Air con was so noisy it had to be switched off to sleep! Booked a wake- up call for 7AM that didn’t arrive. When checking out – hotel could not locate bill-back details and took about 15 mins to search – very annoying when I was on a tight schedule. At this stage I could not be bothered to mention my missing wake -up call and claim a free stay as promised by advertisements on the wall behind reception for failing to fulfil the wake- up call order. Suspect the error was due to the same staff member who failed to activate the room card. This is a nice hotel for business or pleasure but poor check-in, check-out, air con issues and wake- up call issues made for a poor experience overall compared to normal high standards. 17 May 2014
Rated 5.0 out of 5.0 by Welcoming staff I visit this hotel a few times when going to shows and always find staff so helpful and welcoming and nice 12 May 2014
Rated 1.0 out of 5.0 by Room stank of smoke and found ashtray full of cigarettes Booked a suite and couldn't believe how dirty the room was found an ashtray full of used cigarettes and the toilet was not clean!! Couldn't believe the horrible state of the leisure facilities won't be rushing back! 09 May 2014
Rated 4.0 out of 5.0 by Very good customer service on reception. Offered complimentary breakfast when I arrived tired after climbing Ben Nevis for charity. Very friendly & helpful. 07 May 2014
Rated 4.0 out of 5.0 by Great service I took my niece to Glasgow for her first shopping trip and stayed at the Crown Plaza. It was very comfortable and we had a fab time. Only thing was we had to pay for WiFi, which was a bit disappointing. 07 May 2014
Rated 5.0 out of 5.0 by Very clean and comfy beds Staff were very friendly and helpful. Rooms clean and spacious a comfy beds even get wee choccy would stay again price was good also. 07 May 2014
Rated 2.0 out of 5.0 by Unwelcoming reception staff Could not have been made to feel more unwelcome by receptionist. We booked and paid in advance through a 3rd party, first of all couldn't find our booking, then there was a discrepancy which was not Crowne Plazza's fault, however the attitude of the receptionist was terrible, were then asked to pay again for the room, were only believed we had already paid when another receptionist stepped in. (this actually isn't the first we have heard this about the hotel) Grudgingly was given the wifi code after having to challenge your advertised free wifi access! Then enquired about the upgrade to the club lounge...oh dear how much hassle was that to ask!! Felt as if we were unannounced, unwelcome visitors, rather than fully paid, valuable guests! Did notice later on a flight crew check in...staff could not have been more helpful friendly to them, they also checked out at the same time as us in the morning again the difference in the reception staffs attitude toward the flight crew and ourselves was actually really embarrassing for your hotel. Otherwise the hotel was clean and comfortable, if the bar is busy, then prepare for a long wait. If its a personal, friendly touch you like when staying at a hotel then avoid here as you are just a number in a very large busy...your not spending enough in here for us to bother hotel. 06 May 2014
Rated 4.0 out of 5.0 by Great location and good service We chose this hotel because of its proximity to SECC. Our check in was fine but when asked about the internet codes which we hadn't been given the receptionist was a bit offhand. Our room was a good size and was well equipped. The general cleanliness was ok but the telephones and remote control needed a thorough clean. The dinner and breakfast choices were good and the service fine too. We enjoyed the pool which was lovely and warm. When checking out the receptionist was very friendly. 24 April 2014
Rated 4.0 out of 5.0 by JP Great stay at CP Glasgow once more. Frank in the club lounge is a real asset to your hotel, unlike the host on the second night in the lounge! Denise on the bar deserves a mention too, I'm sure she thought I was a mystery shopper when ordering a Stella! The refurbishment works on 15/16 floor corridors look very nice, it seems a shame that the rooms will not be refurbished in the same style. 20 April 2014
Rated 5.0 out of 5.0 by Great stay Lovely hotel good location and great friendly staff. 20 April 2014
Rated 5.0 out of 5.0 by Fantastic hotel, room too hot. Hotel located ideally for my work trip. Food was very good, and the staff welcoming and chatty. The room was very nicely furnished and the bed excellent. My only negative comment really was that the room was stiflingly hot, The air conditioning seemed to make no difference and was too noisy to leave switched on all night, and the window did not open. 18 April 2014
Rated 5.0 out of 5.0 by Excellent hotel Only stayed one night wish we could have stayed longer. 17 April 2014
Rated 3.0 out of 5.0 by Executive Room ?? Negatives : We have stayed here before in a Standard Room, but this time decided to "upgrade" to the Executive Room with use of the Executive Lounge and hopefully a superior room. How disappointed we were when room was not any better than the standard room apart from being on the 15th floor with a better view and some cheap and nasty "one size fits nobody" bathrobes and slippers. The executive lounge was only available from 5,30pm to 8pm.(only found this out when checking in) Not a very customer friendly time if you are there for a concert starting at 7pm. Total waste of money upgrading. Positives :The location is perfect for the SECC, Clyde Auditorium and The Hydro. Good busy ambiance in the bar area. Good reasonable priced parking. Great breakfast. Summary : We would come back but not to a so called executive room. 17 April 2014
Rated 4.0 out of 5.0 by Enjoyed as always Good service as always, comfortable room, good food, only thing against was being woken up around 3am by people outside the room going into theirs but nothing you can do about that and went back to sleep within half an hour 16 April 2014
Rated 5.0 out of 5.0 by always a pleasure to stay From the freindly reception staff to the comfirtable facilties and the FABULOUS breakfast there are many reasons to recommend the Crowne Plazza Glasgow 12 April 2014
Rated 3.0 out of 5.0 by Could have been better Friendly on arrival.went to room to find a double bed instead of twin beds that was requested,was told hotel fully booked,sorry.after complaining a twin was found. Asked to book a table for dinner,was told just to turn up,did this and was told no tables at moment we SHOULD HAVE BOOKED!!! We were given voucher for free drink.This is a nice hotel,great location if going to concert but need to tell staff to communicate.could offer a free night for all the errors. 06 April 2014
Rated 5.0 out of 5.0 by Weekend Break Had a lovely couple of nights stay at the Crowne Plaza.. So convenient for the new Hydro. The breakfast is always very good 03 April 2014
Rated 5.0 out of 5.0 by Great bar for socialising before going out Room was great, very stylish. Breakfast buffet was brilliant. Would recommend everyone from couples to friends having a social event. Much bigger inside than you think. 28 March 2014
Rated 5.0 out of 5.0 by Comfortable and Very Convenient A very comfortable stay which was made all the better by the upgrade to a Club Floor room. Much appreciated. Thank you. Very handy location for events at the SECC but would also be good for a family weekend as the Science and Transport museums are just next door. Frank who looks after the Club Lounge in the evening is a great guy and a real asset to the hotel 22 March 2014
Rated 5.0 out of 5.0 by Birthday weekend away Excellent check in nice quiet room on the club floor alteration to the restaurant area very nice vast improvement, when all the alterations are complete the hotel will look fantastic, the food in the restaurant was very good and good value. my thanks to the front desk staff and club lounge staff you made a good stay a great one will return soon. 22 March 2014
Rated 4.0 out of 5.0 by Glasgow Crowne Plaza - a short journey in to Central Glasgow My fifth stay at this hotel. It gives good quality accommodation at a great value price. The Glasgow Crowne Plaza though ideally placed for the Glasgow SECC is out of Glasgow's central area. However, it's only a short journey in to this area. A tower block with superb views down the Clyde. Rooms are well appointed, comfortable and generally very quiet. Parking is also on site. 21 March 2014
Rated 5.0 out of 5.0 by In It To Win It Firstly, I must commend Dominic, your General Manager. He is so approachable, and is responsive to any requests that you make. Just seeing him in the Hotel, it is clear that he holds a managerial position. On a sour point - the million pounds that you have, allegedly, spent on reception and entrance improvements have not been well spent. The new lighting in the bar and reception is both shoddy and future failing. You chose to use LED lighting but did not allow for ambiance colour changing or dimming. The lights have been installed in a very shoddy manner. (If I did a permanent installation, I would make sure that the cabling above the lights was tidy). In spite of the extortionate price you charge for beer, your staff have still not learned to pour a pint that does not go flat within 2 minutes. Overall, it's an average Hotel. Best up your levels before the Premier Inn opens on the other side of the Clyde. I'm sorry but, in spite of Dominic, that's where I'll spend my money if you don't wake up to 2014 19 March 2014
Rated 5.0 out of 5.0 by Great hotel Stayed here many times when attending any concerts. Already booked to come back in June. Great hotel, great food, great atmosphere. 16 March 2014
Rated 5.0 out of 5.0 by Just as good second time around Stayed before and will certainly stay here again. Staff wonderful. 14 March 2014
Rated 3.0 out of 5.0 by Disappointed I have stayed at many crowne plaza hotels and am always impressed. Unfortunately this time I felt disappointed and let down on this occasion. I booked a room with a king size bed for me and my partner, at best the bed was a standard double. We only had 1 gown in the room and the aircon unit made terrible noises when it was switched off. The staff however were very pleasant. We are due to return to Glasgow in a few weeks with my mother and father in law, I would consider whether to return to Crowne Plaza. 12 March 2014
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