Crowne Plaza Guangzhou City Centre

Hotel Front Desk: 86-20-83638888

Hotel Fax: 86-20-83636666

Hotel Email: cpcitycentre@gz63.cn

Check In: 2:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Train
Guangzhou Railway Station

-Distance from hotel: 1.86 MI/ 3 KM West

- Dirve eastwards Huanshi Road East to Huanshi Road East and U-turn on Ouzhuang Overpass, Hotel is about 2km on the right

Underground

Taojin Station (Line 5)

- Distance from hotel: 0.12 MI/ 0.2 KM East

Print Hotel Fact Sheet

- Car Parking Available

- Complimentary Daily Self-Parking

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Hotel Highlights

We offer 460 guest rooms & suites including 73 luxury club floor rooms & suites. 221 rooms are non-smoking. Our hotel owns 3 superb restaurants, & a lobby lounge. We have over 2,200 sq m event venues, facilities & services including Crystal Ballroom, Pearl Ballroom & 10 function rooms. Business Ctr., health club, heated outdoor swimming pool, concierge & tourist & ticketing centers are available.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.3

based on 294 reviews
88%
Recommend This Property
Read All Reviews

Ratings Breakdown

294reviews

  • 5 Stars
    169
  • 4 Stars
    84
  • 3 Stars
    20
  • 2 Stars
    10
  • 1 Stars
    11

早餐丰富,房间宽敞

By

November 23, 2014

club

物有所值,交通方便,早餐丰富,房间宽敞。周边有各种设施,各种酒吧、购物都很方便。酒店内的酒吧音乐三人组合:电子钢琴、吉他和小提琴是我所听到的最好的组合,比PHILIPIN的组合还好。

Posted byHotelStaff
November 26, 2014
尊敬的客人,感谢您对广州中心皇冠假日酒店的支持和赞赏,您的评价不仅是对我们的支持,更加为其他客人提供了有价值的参考!我们十分注重客人的入住感受,务求在酒店装修、客房环境和服务上都让客人感受到宾至如归。酒店装修力求自然简洁,为客人营造舒适休闲的感觉,酒店的大部分房间都拥有绝佳的风景让您在忙碌的一天后享受这一刻宁静的舒畅。欢迎您再次光临广州中心皇冠假日酒店!
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一如既往的好

By

November 22, 2014

platinumelite

酒店整体氛围很好,房间和床温馨舒适;地处市中心,出行方便;前台及客房服务都很好,设施也不错!性价比高,值得推荐,会再次入住

Posted byHotelStaff
November 26, 2014
感谢您的点评和对我们服务的肯定。成熟的地理位置、方便的交通、齐全的设施配套和周到殷勤的服务都是我们赢得性价比的原因。另外,酒店周边充满现代城市生活气息的地理环境和便利的交通非常适合旅游和商务活动,附近还有地铁出人口,贯通火车站、机场、市内主要景点和商业区。期待您再次光临广州中心皇冠假日酒店。
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会员认知好,餐饮质量高,床铺舒服

By

November 21, 2014

platinumelite

酒店对会员识别高,保证会员待遇,鸡尾酒欢乐时光,早餐质量非常高,床垫舒服!酒店的整体服务贴心!能帮助客人解决很多问题!

Posted byHotelStaff
November 26, 2014
感谢您的点评和赞赏,广州中心皇冠假日酒店严格秉承洲际酒店集团和皇冠假日品牌标准,一直为中外宾客奉上体贴愉悦的服务,便利的交通、优雅的客房、精美的餐饮和完备的设施让客人宾至如归,恭候再度光临!
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A Disappointed Stay Once More

By

November 20, 2014

platinumelite

A few examples as the below.
A. No night-bed make-up even after called the guest service in the afternoon.
B. The lounge manager was busy with printing, none lounge core business, and referred the guest check-out to the front desk in a cold way.
C. Very pool respond to compliances.

Posted byHotelStaff
November 25, 2014
Dear BeijingChina, Thank you for taking the time to offer your feedback. I am so sorry to find out that you were disappointed with the events that have occurred during your stay. My management team has been informed of all of your comments and is reviewing with the team to avoid this happening in the future for yourself and for future guests. I was informed that the staff did not complete your turn down service before you returned for the evening and the response took too long. My apologies for this unacceptable oversight. I am also sorry for your experience in the Club Lounge, due to a function group doing a large amount of printing and causing delays for the check out progress. This is not the impression of our hotel I would like to leave you with. I have been informed by our Assistant Director of Rooms that he has spoken with you on a few occasions now but you are not satisfied with the response. Please let me know how we can rectify this situation for you as we would like to ensure to keep you as a valued loyal member. Please feel free to contact myself directly for any assistance I may offer. Kind regards, Jenny MacDonald - Director of Guest Services jenny.macdonald@gz63.cn
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