Crowne Plaza Guangzhou City Centre

Hotel Front Desk: 86-20-83638888

Hotel Fax: 86-20-83636666

Hotel Email: cpcitycentre@gz63.cn

Check In: 2:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
Guangzhou Baiyun International Airport (CAN)

- Distance from hotel: 19.88 MI/ 32 KM North l

- Drive southwards along the Airport Express Way, take Sanyuanli Exit to Inner Ring Road, take Xiaobei Exit to Huanshi Road Middle, drive eastwards along Huanshi Road East and U-turn on Ouzhuang Overpass and about 2km to the hotel on the right.

Train
Guangzhou Railway Station

-Distance from hotel: 1.86 MI/ 3 KM West

- Dirve eastwards Huanshi Road East to Huanshi Road East and U-turn on Ouzhuang Overpass, Hotel is about 2km on the right

Underground

Taojin Station (Line 5)

- Distance from hotel: 0.12 MI/ 0.2 KM East

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- Car Parking Available

- Complimentary Daily Self-Parking

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Hotel Highlights

We offer 460 guest rooms & suites including 73 luxury club floor rooms & suites. 221 rooms are non-smoking. Our hotel owns 3 superb restaurants, & a lobby lounge. We have over 2,200 sq m event venues, facilities & services including Crystal Ballroom, Pearl Ballroom & 10 function rooms. Business Ctr., health club, heated outdoor swimming pool, concierge & tourist & ticketing centers are available.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.3

based on 270 reviews
88%
Recommend This Property
Read All Reviews

Ratings Breakdown

270reviews

  • 5 Stars
    154
  • 4 Stars
    79
  • 3 Stars
    19
  • 2 Stars
    9
  • 1 Stars
    9

酒店硬件还行,服务欠缺

By

2014 十月 20

platinumelite

酒店硬件还可以的,但是性价比不高。服务质量不行,预定的时候说好要荞麦枕,前台入住时候也提及,但是没有给我安排。后来入住进去后又和服务员说起,仍然没人当回事。直至退房也没有送到房间。
服务给人的感觉就是应付,完全没有用心服务。
当然,餐厅服务是最满意的!!

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不能想像的低水平服務

By

2014 十月 20

第一, 客房清潔員抱怨往客没有主動通知她什麼時候退房
第二, 退房時前台沒有征询往客, 自行決定以外幣收取房費.
第三, 當往客投訴帳單問題, 花了超過二十分鐘處理. 其後當面確應改正, 已取消以外幣收取房費.
第四, 最終發現, 酒店不但沒有取消以外幣收取房費, 並同時收取了人民幣的双從收費.

酒店前台站滿了服務員, 但只是看風景, 水平比廉价酒店還差

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令人满意的去处

By

2014 十月 18

员工热情,酒廊食物比较丰富,客房用品齐全,客房服务响应迅速。餐厅服务良好。客房空间较大,景观上佳,交通便利。

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宾至如归的感觉

By

2014 十月 17

platinumelite

这是第二次入住该酒店了,一点都不陌生,前台的服务人员很快的认出你的身份。酒店开设了会员酒廊,很新奇,服务人员依旧热情依旧,询问客人对这个酒廊的感受。皇冠品牌的确值得推荐。

Posted byHotelStaff
2014 十月 22
感谢您的点评和赞赏,“先行一步,用心服务”是酒店一贯的服务宗旨,能有幸为您提供服务是我们的荣幸。广州中心皇冠假日酒店严格秉承洲际酒店集团和皇冠假日品牌标准,一直为中外宾客奉上体贴愉悦的服务,便利的交通、优雅的客房、精美的餐饮和完备的设施让客人宾至如归,恭候再度光临!
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