Crowne Plaza Hamburg - City Alster

Hotel Front Desk: 49-40-228060

Hotel Fax: 49-40-2208704

Hotel Email: Reservation@hamge.crowneplaza.com

Check In: 3:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
Hamburg Fuhlsbuettel (HAM)

- Distance from hotel: 5.28 MI/ 8.5 KM South l

- S1 towards Wedel via Ohlsdorf and main station. Get off at main station and take the metrobus no. 6 towards Borgweg station. Get off at station Graumannsweg.

Train
Hamburg Main Station

-Distance from hotel: 0.81 MI/ 1.3 KM South West

Underground

Uhlandstrasse line U2

- Distance from hotel: 0.43 MI/ 0.7 KM North East

Print Hotel Fact Sheet

- Car Parking Available

- Self-Parking Fee: 19.50 EUR

- In-house garage offers 170 parking spaces. Limited parking facilities available in front of the hotel, parking fee EUR 19.50 per day.

Print Hotel Fact Sheet

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Guest Reviews

Each review and rating we receive is verified to ensure that we display only information provided by guests who have actually stayed in the hotel.

Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.0

based on 317 reviews
81%
Recommend This Property
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Ratings Breakdown

317reviews

  • 5 Stars
    135
  • 4 Stars
    110
  • 3 Stars
    38
  • 2 Stars
    18
  • 1 Stars
    16

Exzellent für Business oder Urlaub

By

2015 五月 05

Sehr freundliches personal, zimmer perfekt, gut geschlafen und ausgezeichnetes frühstück.

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tolles hotel

By

2015 五月 03

club

ausgezeichnetes frühstückr, sehr freundliches personal, zimmer sehr ruhig , herrlich geschlafen

Posted by HotelStaff
2015 五月 05
Lieber lausbub, schön, dass Sie einen tollen ruhigen Aufenthalt bei uns hatten. Das Wohlergehen unserer Gäste liegt mir sehr am Herzen, daher freut es mich umso mehr, dass wir Ihnen einen herrlichen Schlaf bereiten konnten und hoffe, dass Sie dadurch gut erholt in den Tag starten konnten. Herzlichen Dank für Ihr positives Feedback! Wir freuen uns auf ein Wiedersehen mit Ihnen und hoffen Sie bald wieder als Gast begrüßen zu dürfen. Viele Grüße Hannes Dreher General Manager
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Not up to the usual Crown Plaza standard

By

2015 五月 02

platinumelite

Stayed here in April, ate in the restaurant the first night, the service was the slowest I think I have ever had in a restaurant, it took over an hour to get a bowl of soup.

Had an upgrade to a Club room which was nice, but the English entertainment TV channels did not work, complained and was told it would be fixed the next day, but it never was.

Complained at check out and got my meal and minibar charges refunded which was a nice gesture, but I would have preferred things to work as they usually do in Crown Plaza hotels.

Posted by HotelStaff
2015 五月 05
Dear Chris3456, Many thanks for sharing your experience with us. I am very sorry that we have iconvenienced you during your stay with us. Please take my sincere apology for the restaurant service and missing TV channel. We do our best to get this fixed and we can tell you that a replacement of the TV's is already planned. I hope you can give us a second chance and chose to stay with us again. Best regards Hannes Dreher General Manager
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Will come back again

By

2015 五月 02

I booked this property several times before, because of the good value for money.

the hotel is located close to the alster (best running track in germany), and close to st. georg with several good restaurants to choose from.

the breakfast offers a wide range of food and beverages to choose from.

my negative remarks are the expensive costs if you have to use the garage and the small TV with a bad picture quality.

Posted by HotelStaff
2015 五月 05
Dear ybeller, we thank you for your candid feedback and at the same time would like to apologize for the insufficient screen quality of the TV in your room. I can tell you that a replacement of the TV's is already planned and will be done shortly. Thank you very much for your kind words. It is great to read that you like our hotel and services. Many thanks for your loyalty. See you soon again in Hamburg! Best regards Hannes Dreher General Manager
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