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Rated 4.3 out of 5 by 129 reviewers.
Rated 5.0 out of 5.0 by 礼遇非常好 周末六折定的房间, 给了行政待遇, 感觉礼遇非常好. 酒店交通方便,尤其是开车的人. 早餐种类丰富, 中式的点心比较多. 退房效率高. 买了一些点心和蛋糕,服务员态度很好,价格也不错. 24 July 2014
Rated 4.0 out of 5.0 枕头还挺舒服的 总体算是个不功不过的酒店吧,有需要改进的地方,也有令人满意的地方。服务人员不算特别热情,CI的效率太慢,早餐也很普通。但是交通还算方便,清洁度也还可以,床铺也比较舒适吧。 23 July 2014
Rated 5.0 out of 5.0 by 服务一流 对于我们这些常来的商务客人,一直能提供优质服务!尤其前厅部门的总监,大堂副理和一般工作人员,服务很到位,很贴心! 对于29楼happy hour的餐食,建议能经常有所改变! 22 July 2014
Rated 5.0 out of 5.0 by 服务不错,房间不错 在这里住了3晚 感觉还不错,也比较安静,房间大,也比较整洁 早餐种类不太多,不过味道还可以 ,因为是黄金会员,每天有水果送来 整个服务也不错 21 July 2014
Rated 2.0 out of 5.0 by 硬件、服务都在下降,失望了! 海外海皇冠入住也很多次了,但最近这次感觉实在太差了。 1、酒店管理显得很松散。入住当天有两个大型会议,任由会议签到人员和参会人员在大堂大声喧哗,给他人造成极大干扰,我在办理入住期间不时有会议人员前来插队询问,导致办理时间大大拉长,建议酒店以后开个会议通道派专人在前台负责会议专用通道,以免影响其他客人。 2、酒店硬件破损严重,卫生情况较差。本人入住后,发现房间靠近卫生间一面木墙有大块的腐蚀,衣柜、写字台、座椅均有污渍,随即致电宾客服务中心更换房间,由于客房较满期间前往酒廊等待约1个小时。 3、餐厅供应及现场协调混乱。由于两个大型会议的影响,早餐的混乱情况可想而知,到达餐厅后连座位都没有,遂至酒廊用餐(行政房本来就有的待遇),但上面的品种少的可怜,不禁让人有种在隔壁HIX用餐的感觉。 本次入住唯一满意的是,酒廊杨经理对入住进行了关照,为酒店挽回了点面子分。 海外海皇冠长此以往若还是如此水平,不再考虑入住。 18 July 2014
Rated 5.0 out of 5.0 by 贴心服务 入住该酒店令人有宾至如归的感觉 登记入住时,前台人员热情接待并帮助拿行李至房间 入住时,客房部人员也会送上蜂蜜柠檬片至房间,关心客人健康 结账离开时,行李员也会帮助拿行李送上车,并贴心的拿上矿泉水给在路上饮用 总之,在该酒店只要你有任何需要,他们都会热情耐心的超出你预期的帮助你 我愿意推荐该酒店给其他人!!! 18 July 2014
Rated 5.0 out of 5.0 by 家的感觉 酒店贴心的服务让我有种家的感觉 这次出差到海外海酒店,前台工作人员都记得我的姓氏。都已经十分熟悉了 上次我在酒店听完车,车窗忘记关了。酒店工作人员还打电话来与我联系,说车窗没关,然后把车里的贵重物品都帮我留了起来。 真的十分的贴心 17 July 2014
Rated 5.0 out of 5.0 by 出差必住海外海皇冠假日 每次杭州出差首选海外海皇冠假日 酒店的硬件不用说,都是杠杠的 酒店的服务非常的体贴、细心、周道 酒店服务员都记得我的姓氏,让我们感觉十分的亲切 每次我退房后提出的意见,第二次来都会有所改进 17 July 2014
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