Crowne Plaza Hangzhou Xanadu Resort

Hotel Front Desk: 86-571-83880888

Hotel Fax: 86-571-83880988

Hotel Email: reservations@xanaduresort.cn

Check In: 2:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
Hangzhou xiaoshan international airport (HGH)

- Distance from hotel: 24.85 MI/ 40 KM l

- 场——唐新线——建设四路——左转上风情大道——右转上湘湖路(东方文化园方向)或机场——杭州绕城南线——往临安,富阳,南京,黄山方向—过萧山南出口—义桥闻堰下高速(出收费站右转行驶3公里左右)—湘湖路右转(杭州乐园、湘湖景区方向500米)

Train
Hangzhou Train Station

-Distance from hotel: 13.67 MI/ 22 KM North East

- Hangzhou Train Station--- Xihu Avenue--- Zhong He Viaduct---Fuxing Bridge (The Forth Qianjian Bridge)---Guanshan Tunnel---Shidai Avenue----Xiang Lake Road----Crowne Plaza Xanadu Hangzhou

Underground

No.1 Hangzhou Subway

- Distance from hotel: 6.21 MI/ 10 KM East

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- Car Parking Available

- Complimentary Daily Self-Parking

- free parking for in-house guest

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Hotel Highlights

The gardens & ponds are picture-perfect and everything is spotless. The resort has naturally beautiful lakes and mountains. The rooms are large and spacious with outstanding views of the lake complete with swans, geese & ducks. The staff is very courteous and will go out of their way to help you in anyway necessary. The resort has a shuttle bus that will take you to and from West Lake in Hangzhou.
Quick Information

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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.3

based on 132 reviews
82%
Recommend This Property
Read All Reviews

Ratings Breakdown

132reviews

  • 5 Stars
    76
  • 4 Stars
    39
  • 3 Stars
    4
  • 2 Stars
    8
  • 1 Stars
    5

Amazing!

By

17 April 2015

club

One of the best hotels I have ever stayed at!!! Excellent value and quality. The hotel was LOVELY and the staff extremely helpful. Ps the food is excellent!

Thank you for a wonderful stay!! will recommend to friends and family!

Posted by HotelStaff
17 April 2015
Dear CSP33 , Thank you for taking the time to share your feed back regarding your recent stay with us at Crowne Plaza Hangzhou Xanadu Resort.We are very glad to know that our staff and service helped in making your visit enjoyable.Thank you again for your feedback and recommendation and we look forward to welcoming you back in the near future. Thank you! Sincerely, Betty Fang Marcom Manager Crowne Plaza Hangzhou Xanadu Resort
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very nice resort

By

16 April 2015

platinumelite

体验感很好的亲子度假酒店,亲水娱乐、室外儿童乐园、室内儿童乐园,让每天都有很多节目。在酒店的周末天气不错,环境没的说,住客也不算多,很安静地过一个周末很舒服。

Posted by HotelStaff
17 April 2015
尊敬的forrest123 贵宾, 非常感谢您选择入住杭州世外桃源皇冠假日酒店,很荣幸能得到您对酒店的认可,我们会努力做的更好。酒店毗邻湘湖景区、杭州乐园、极地海洋公园等适合家庭出游的景区,酒店更贴心推出了亲子房等特色家庭式服务,为您和您的宝贝打造欢乐童年时光。感谢您的点评,期待下次能继续为您提供贴心服务。 诚挚敬意 Betty Fang 市场传媒部经理 杭州世外桃源皇冠假日酒店
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非常漂亮的酒店

By

16 April 2015

platinumelite

很漂亮的酒店,符合皇冠的标准,我想我会再次入住这个酒店在有机会的时候。。。。。我保证你会喜欢。。。。。。。。。。。。。。

Posted by HotelStaff
17 April 2015
尊敬的jack12311111 贵宾, 非常感谢您选择入住杭州世外桃源皇冠假日酒店,很荣幸能得到您对酒店的认可,我们会努力做的更好。期待下次能继续为您提供贴心服务。 诚挚敬意 Betty Fang 市场传媒部经理 杭州世外桃源皇冠假日酒店
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老旧的客房,美好的环境

By

16 April 2015

platinumelite

客房十分老旧,给了一间二楼的湖景房没有阳台,只有小小的一个窗户,窗外的景色还被树挡住,要求更换房间,就是各种满房,这个非常不满意,为了表示歉意,送了很寒酸的一个下午茶。浴室只有一个蓬头,水量和水温也很不舒服。酒廊的HH不知道能吃啥,东西少的可怜,也没有服务员来搭理我们,更别说提供酒水饮料了。外部环境非常美,湖边散步、喂天鹅都很开心。

Posted by HotelStaff
17 April 2015
尊敬的红叶满天贵宾 非常感谢您选择入住杭州世外桃源皇冠假日酒店,很荣幸能得到您对酒店环境的认可,也很遗憾这次入住期间在服务方面没能让您满意,满房的情况还望您能谅解,您提及的欢乐时光的问题我们也已经反馈给餐饮部和前厅部做改进,期待下次能为您提供改进服务。 再次感谢您的点评 诚挚敬意 Betty Fang 市场传媒部经理 杭州世外桃源皇冠假日酒店
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