Crowne Plaza Hangzhou Xanadu Resort

Hotel Front Desk: 86-571-83880888

Hotel Fax: 86-571-83880988

Hotel Email: reservations@xanaduresort.cn

Check In: 2:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
Hangzhou xiaoshan international airport (HGH)

- Distance from hotel: 24.85 MI/ 40 KM l

- 场——唐新线——建设四路——左转上风情大道——右转上湘湖路(东方文化园方向)或机场——杭州绕城南线——往临安,富阳,南京,黄山方向—过萧山南出口—义桥闻堰下高速(出收费站右转行驶3公里左右)—湘湖路右转(杭州乐园、湘湖景区方向500米)

Train
Hangzhou Train Station

-Distance from hotel: 13.67 MI/ 22 KM North East

- Hangzhou Train Station--- Xihu Avenue--- Zhong He Viaduct---Fuxing Bridge (The Forth Qianjian Bridge)---Guanshan Tunnel---Shidai Avenue----Xiang Lake Road----Crowne Plaza Xanadu Hangzhou

Underground

No.1 Hangzhou Subway

- Distance from hotel: 6.21 MI/ 10 KM East

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- Car Parking Available

- Complimentary Daily Self-Parking

- free parking for in-house guest

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Hotel Highlights

The gardens & ponds are picture-perfect and everything is spotless. The resort has naturally beautiful lakes and mountains. The rooms are large and spacious with outstanding views of the lake complete with swans, geese & ducks. The staff is very courteous and will go out of their way to help you in anyway necessary. The resort has a shuttle bus that will take you to and from West Lake in Hangzhou.
Quick Information

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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.3

based on 107 reviews
80%
Recommend This Property
Read All Reviews

Ratings Breakdown

107reviews

  • 5 Stars
    60
  • 4 Stars
    32
  • 3 Stars
    3
  • 2 Stars
    8
  • 1 Stars
    4

值得再去的一次旅行

By

26 febrero 2015

platinumelite

酒店的环境非常好,有一个天鹅湖,有很多天鹅和鸭子,可以喂食,也有很多适合亲子活动的设施,比如说是双人,三人自行车,还有热气球,小火车。早饭的时候还有卡通人物来打招呼。小朋友玩的很开心。

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GREAT SERVICE

By

24 febrero 2015

platinumelite

HOTEL ROOM HAD SMOKING SMELL. HOUSEKEEPING IMMEDIATELY DID ALL POSSIBLE TO MAKE IT COMFORTABLE.
MANAGEMENT OFFERED CHANGE OF ROOM THAT WE DECLINED.

Posted by HotelStaff
26 febrero 2015
Dear ARMANDO150219 Thank you for taking the time to share your feed back regarding your recent stay with us at Crowne Plaza Hangzhou Xanadu Resort.We are very glad to know that our staff and service helped in making your visit comfortable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.Thank you again for your feedback and support and we look forward to welcoming you back in the near future. Thank you! Sincerely, Betty Fang Marcom Manager Crowne Plaza Hangzhou Xanadu Resort
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酒店客房不是很新但服务真的很棒!

By

23 febrero 2015

platinumelite

因为提前打电话提到有宝宝入住,感到满意的有:1、前厅部和宾客关系部的交接做得很好,办理入住的时候前台酒店员工相关情况都已熟知,并迅速办理;2、宾客关系部对精英会员的关注,白金会员给了行政待遇;3、特别感谢停车场管理部门的员工,后窗没有关好,晚上下雨,及时发现并进行了妥善处理,遗憾的是没有记下那位师傅的姓名,在此表示感谢。

Posted by HotelStaff
26 febrero 2015
尊敬的Vishiva 贵宾, 非常感谢您选择入住杭州世外桃源皇冠假日酒店,很荣幸能得到您对酒店的认可,您的分享和心意我们也已经和行政管理层和各部门分享,我们会继续努力做的更好。再次感谢您的点评,期待下次能继续为您提供贴心服务。 诚挚敬意 Betty Fang 市场传媒部经理 杭州世外桃源皇冠假日酒店
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酒店室外环境一流,亲子活动靠谱

By

13 febrero 2015

club

看重酒店的亲子活动内容及酒店的环境,这些内容确实没有让我们失望,酒店的客房有改进空间,但也可以接受,赠券服务可以再到位一点,健身中心的活动都是60元一小时,送的50元券说是只能活动半小时,难道就是为了赚这10元钱吗?不如大方点就送一小时,客户体验就完全不同了。
总体感受还是不错的。

Posted by HotelStaff
15 febrero 2015
尊敬的zhangjwk 贵宾, 感谢您选择和入住杭州世外桃源皇冠假日酒店并与我们分享您的入住体验,希望您的小宝贝在世外桃源度过了一个愉快的假期,非常感谢您如朋友般的给与我们分享和建议,你提到的客房我们也正在做改进,谢谢您对我们的理解,您提及的体验券我们已经反馈给行政部做讨论,您的体验意见对我们很重要,我们也希望在亲子项目能做的尽善尽美,春节期间我们会增加开放海洋球,陶艺吧,动画影音室等游戏项目以及小吃一条街,欢迎您带家人再来世外桃源一起度假。再次感谢您的好评和建议。 诚挚敬意, Betty FANG 市场传讯部经理 杭州世外桃源皇冠假日酒店
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