Crowne Plaza Hangzhou Xanadu Resort

Hotel Front Desk: 86-571-83880888

Hotel Fax: 86-571-83880988

Hotel Email: reservations@xanaduresort.cn

Check In: 2:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
Hangzhou xiaoshan international airport (HGH)

- Distance from hotel: 24.85 MI/ 40 KM l

- 场——唐新线——建设四路——左转上风情大道——右转上湘湖路(东方文化园方向)或机场——杭州绕城南线——往临安,富阳,南京,黄山方向—过萧山南出口—义桥闻堰下高速(出收费站右转行驶3公里左右)—湘湖路右转(杭州乐园、湘湖景区方向500米)

Train
Hangzhou Train Station

-Distance from hotel: 13.67 MI/ 22 KM North East

- Hangzhou Train Station--- Xihu Avenue--- Zhong He Viaduct---Fuxing Bridge (The Forth Qianjian Bridge)---Guanshan Tunnel---Shidai Avenue----Xiang Lake Road----Crowne Plaza Xanadu Hangzhou

Underground

No.1 Hangzhou Subway

- Distance from hotel: 6.21 MI/ 10 KM East

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- Car Parking Available

- Complimentary Daily Self-Parking

- free parking for in-house guest

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Hotel Highlights

The gardens & ponds are picture-perfect and everything is spotless. The resort has naturally beautiful lakes and mountains. The rooms are large and spacious with outstanding views of the lake complete with swans, geese & ducks. The staff is very courteous and will go out of their way to help you in anyway necessary. The resort has a shuttle bus that will take you to and from West Lake in Hangzhou.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.3

based on 119 reviews
82%
Recommend This Property
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Ratings Breakdown

119reviews

  • 5 Stars
    69
  • 4 Stars
    35
  • 3 Stars
    3
  • 2 Stars
    8
  • 1 Stars
    4

完美的周末

By

25 March 2015

platinumelite

临湖环境十分优美,从窗户望出去,鸟语花香,还可以看到美丽的天鹅在湖中游来游去,绝对配得起世外桃源的名字!前台员工很NICE, 中餐厅的菜非常好吃,价格也很便宜。小朋友每天早上喂天鹅,特别开心,以后可以经常约上朋友来度周末!

Posted by HotelStaff
26 March 2015
尊敬的helloDaisy贵宾, 非常感谢您选择入住杭州世外桃源皇冠假日酒店,很荣幸能得到您对酒店环境、服务以及中餐厅认可,我们会努力做的更好。酒店西餐厅推出了渔人码头海鲜自助,下次您可以在我们酒店的天鹅湖畔亲手挑选海鲜,品尝大厨的手艺。感谢您的点评,期待下次能继续为您提供贴心服务。 诚挚敬意 Betty Fang 市场传媒部经理 杭州世外桃源皇冠假日酒店
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Everything was great

By

20 March 2015

club

Excellent. Loved staying at your hotel. Great staff, always helpful and courteous.

Posted by HotelStaff
23 March 2015
Dear Kiran, Thank you for taking the time to share your feed back regarding your recent stay with us at Crowne Plaza Hangzhou Xanadu Resort.We are very glad to know that our staff and service helped in making your visit enjoyable. Thank you again for your feedback and support and we look forward to welcoming you back in the near future. Thank you! Sincerely, Betty Fang Marcom Manager Crowne Plaza Hangzhou Xanadu Resort
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很愉快的一次入住

By

18 March 2015

club

晚上20点到的酒店,前台服务员很热情,说是没有房间了,给免费升级到了套房。门一开,老婆立马在叫了,好高大上啊。风格是中式的,客厅很大,沙发坐着还满舒服的,就是到酒店太晚,外面是路,没什么风景,但是我们不纠结这点。卧室更大,床好舒服,陷进去的感觉,对于舒适度打满分。我和老婆对睡眠质量要求很高,这床真心没的挑剔。主卧的卫生间也好大,水温ok,但是水量稍微小了点。第二天的早餐,中规中矩,亮点不多,但是服务员态度都很赞,这点喜欢。西餐厅外面就是天鹅湖,风景还可以,其实度假就是为了一个心情。这次的体验很赞。

Posted by HotelStaff
19 March 2015
尊敬的贵宾, 感谢您选择和入住杭州世外桃源皇冠假日酒店并和我们分享您的入住体验。很高兴得知您和太太在世外桃源度过了愉快的假期,您对前台和餐饮服务的肯定,对客房的喜爱,对水量的意见,我们都已经向行政管理层和各部门反馈,您的满意给了我们很大的信心和改进的动力,再次感谢您的点评和推荐,我们也非常期待在不久的将来能再次与您相遇在美妙的天鹅湖畔。 诚挚敬意, Betty FANG 市场传讯部经理 杭州世外桃源皇冠假日酒店
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短期度假的好选择

By

15 March 2015

酒店的环境非常好,整体的园林式设计还是很不错的,并且有非常多的亲子活动安排,服务人员非常友善。
但是房间实在是有待提高,房间的自来水(冷水)也有一股循环水的味道,烧了N次,倒了N次,不过酒店倒是乐于提供纯净水。
总体还是很不错的,如果有机会还会再次选择这里作为短期度假的目的地

Posted by HotelStaff
18 March 2015
尊敬的贵宾, 非常感谢您选择入住杭州世外桃源皇冠假日酒店,感谢您对酒店环境和服务的肯定,同时也非常感谢您对房间自来水的体验反馈,我们已经反馈给工程部再次去检测,结果是好的,无论如何还是抱歉没有让您满意,再次感谢您的点评,期待下次能为您提供贴心服务。 诚挚敬意 Betty Fang 市场传媒部经理 杭州世外桃源皇冠假日酒店
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