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Rated 4.3 out of 5 by 16 reviewers.
Rated 5.0 out of 5.0 by 让人满意的休闲选择 带着家人去参加公司年夜饭,顺便也就选择在这里过夜了,酒店的服务让我和家人非常的满意,个人觉得作为一个休闲酒店,能让宾客睡得舒服和安心是最重要的,杭州世外桃源CP就完全可以做到。 房内设施的确有些磨损了,但是优质的服务让我完全可以无视那些! 20 February 2014
Rated 4.0 out of 5.0 by 硬件一流,软件二流 虽然酒店房间比较旧,但是酒店内部的环境以及周围的湘湖环境非常漂亮,适合度假。员工的服务意识和水平亟待加强,远差于其余皇冠假日平均水准: 1)问门口停车服务人员哪里可以停车,正在玩手机的他随便指了一个方向,开过去却没有位置。然后人也没有跟过来,只好自己找。 2)把我的预定信息弄错,说订了两间房并要额外付另外一间房的房费.只好马上上官网找出预定信息的来证明是酒店的错误才给取消。服务态度尚可,但是这绝对是酒店服务人员粗心造成的低级错误,无缘无故耽误我20分钟时间。如果当时checkin的人多的话,早就有排在后面的客人埋怨了。 3)被前台告知房间没有Wifi,只有大堂有.但是最后发现房间实际上是有的,只是热点起了一个奇怪的名字。 09 February 2014
Rated 4.0 out of 5.0 by 硬件不错,软件方面不太满意 过年入住的酒店,刚开始挺期待。酒店的整体环境还非常不错,而且我们全家也在酒店用了晚餐,味道都挺令人满意,还有免费的明信片可以邮寄,小的细节方面都很贴心,但是,但是, 问题在于以下2点,破坏了所有的心情: 1.check out 的时候前台小姐在系统中发现房价有调整,比预定的时候价格低,却告知是系统自行的调整,但是必须按照booking的时候付费用,也没有给出任何合理的解释。 2. 是否是因为修改了订单的缘故,导致本次入住被IHG网站认为不符合奖赏标准的入住,积分等一概被取消。非常不满意这样的情况。 07 February 2014
Rated 5.0 out of 5.0 by nice hotel,beautiful view and very relax。 bearkfast was good, I had a hot pot very good. Gary very friendly, good service. 21 December 2013
Rated 3.0 out of 5.0 感觉比以前差了 上一次入住的时候还叫索菲特。这次10.2全家来旅游定了两间房间。下面两件事情不是很愉快: 1)给我的一个一楼房间有严重的发霉味道,刺鼻难闻。交涉后换了一间会所客房(加收费用),但也有一些味道。 2)酒店因为房间不够的原因,给我的另一间房间安排到了会所客房,事后又打电话来说要加收费用,被我拒绝了。当然,最后结账时也没有加收费用。 有了这次经历以后,以后到杭州来玩应该不太会考虑这家了。 13 November 2013
Rated 5.0 out of 5.0 by Great resort! Perfect place for entertainmeny I have been into the resort on a weekend for a short vacation with colleagues. Have to say that the services provided by the associates are upbeat ! Thanks for bringing us the Crowne Plaza life style, and I hope to see you guys soon in SH… 28 October 2013
Rated 5.0 out of 5.0 by Although a bit far, this hotel should be the one you are looking forward for a stay Excellent service from the hotel and you are able to relax yourself even with a short stay 05 September 2013
Rated 4.0 out of 5.0 适合家庭休闲度假 杭州海外海酒店是上次公司开会入住了两天,环境不错,适合家庭休闲度假。当时房间安排在0栋所以要走很远,另外里面好像还没修建完。还有就是有点偏,吃饭不太方便。 26 August 2013
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