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Rated 4.2 out of 5 by 46 reviewers.
Rated 5.0 out of 5.0 by 服务一流 房间很干净大气,还有贴心的小朋友拖鞋。酒店可以活动的内容很多,适合大人小孩一起出游。餐厅的服务很及时,耐心。酒店自助西餐厅性价比很高,谢谢 08 July 2014
Rated 5.0 out of 5.0 by 早餐品种不够多 早餐品种不够多。本地特色的早餐品种太少。适合国人的普通品种也不多,例如咸鸭蛋等等。 另外,餐厅有人抽烟而服务员未阻止。很失望。 05 July 2014
Rated 3.0 out of 5.0 by COMPLAIN - WHEN CHECKING IN, I WAS NOT TREATED AS AN AMBASSADOR MEMBER. - EVEN AFTER REQUEST, I STILL CANNOT GET MY ROOM UPGADE. - NO COMPLIMENTARY WELCOME FRUIT BASKET, N OTHERS AS USUAL. - T4 I HV CHECKED OUT EARLIER THAN I WANT TO STAY EVEN PAYING HIGHER ROOM RATE. 30 June 2014
Rated 2.0 out of 5.0 by 酒店景观不错 酒店的景观很惬意,湖光山色、鱼鸟相谐的景色印象很深刻。在湖边吃饭喝酒聊天都很有情趣。 渔人码头很有特色。现场烧烤水平不佳但是比较吸引人 18 June 2014
Rated 1.0 out of 5.0 by 服务越来越差 我还冲了卡的,以前喜欢去那边过个周末。觉得是个清净的地方,但是现在酒店的服务人员的态度服务越来越差。几乎无法满足你的任何需求,理由只有一个,酒店定得很满。感觉不会再爱了,卡上的钱用完就再也不会去了。 10 June 2014
Rated 4.0 out of 5.0 总的不错,但细节不够 卫生间的手纸太薄,质量太差,现在都用纯木纤维的了,质量要好,要软才行,希望下次能见到与酒店星级相配套的手纸。 10 June 2014
Rated 4.0 out of 5.0 by 酒店环境一流,但是客房内部很一般,餐饮也待提高 酒店依湘湖而建,风景优美。但是客房的装修尤其是浴室很老旧了,整个浴室的使用感觉不是很舒服。早餐的品种也不多,口味也一般,有提升的空间。 09 June 2014
Rated 4.0 out of 5.0 by 环境不错,位置稍偏 环境不错,位置稍偏。酒店里有一种说不清楚的味道。酒店的海鲜自助不错。位置离湘湖很近,但是这边还没有开发出来,基本没有游玩项目。 08 June 2014
Rated 5.0 out of 5.0 by 环境幽雅,服务贴心 世外桃源除了常看到飞机,不然真的是世外桃源了!非常好! 有个小建议:在客户回访的页面能不能 整合一下,翻了很多页。 07 June 2014
Rated 5.0 out of 5.0 by 酒店环境好 先说优点: 酒店环境好,环湖而建, 酒店餐厅感觉不错, 杭味十足,服务也很好 再说缺点: 交通不太便利,住进后,不方便去西湖等景区 05 June 2014
Rated 4.0 out of 5.0 服务很好 服务不错,房间有点小味道,别的都不错。下次可能的话,应该会继续选择该酒店。 Good service, a little strange smell in the room. I may choose this hotel next time. 03 June 2014
Rated 5.0 out of 5.0 by 环境好,服务好 我们一行三人是晚上六点入住的,前台热情接待了我们,给我们很快办好入住手续,外出用餐,很方便.酒店环境好,有阳台,空气也很好,服务好,早餐也很丰富,期待下次能再入住! 03 June 2014
Rated 5.0 out of 5.0 适合度假休闲 对面是别墅区,酒店跟其他皇冠建筑风格不太一样,也类似一栋栋的别墅,出去散步很舒服,打开窗户鸟语花香,有山有水,休闲放松真心不错。 地理位置离市里太远了,所以比较适合自己开车度假,不适合商务出差。 30 May 2014
Rated 5.0 out of 5.0 by 环境优美,适合亲子休闲娱乐 环境优美,设施很新,服务态度很好,很多细节,比如说儿童游乐区、做棉花糖、种植、喂小动物、捞鱼、钓鱼、做披萨等,但可以让小孩子不出酒店就可以尽情的玩,还有就是租车等服务设施也给旅客带来很大的方便 29 May 2014
Rated 5.0 out of 5.0 by NICE I feel very comfortable.The enviroment is very beautiful. 29 May 2014
Rated 5.0 out of 5.0 by 幽静美丽的景观,极其适合度假! 酒店的地理位置非常幽静,景观美不胜收,对于高级会员有很好的识别,刚订完房间就有人员致电询问。是一家极其适合周末度假的市郊度假村,还有一片网球场! 14 May 2014
Rated 1.0 out of 5.0 by Very Disappointing Stay What a terrible experience at the restaurant and my mood was ruined during dinner, by a hotel staff who is smoking in the non-smoking restaurant. 14 April 2014
Rated 5.0 out of 5.0 by 比哈尔施塔特强 物超所值。。赶上活动,不但酒店半价而且赠送早餐。。酒店还提供免费自行车,游览了湖光山色,美不胜收。。 05 April 2014
Rated 5.0 out of 5.0 by 酒店环境不错,但应当重新装修了 酒店周边环境不错,天鹅湖很美。离湘湖很近,可以租酒店的自行车骑到湘湖边去。 酒店设施比较陈旧了,一开始给的3208房间的卫生间吊顶里有明显的漏水现象,房间整洁度不够 03 April 2014
Rated 5.0 out of 5.0 good breakfast breakfast is good and waiter is friendly. Room is clean. 19 March 2014
Rated 1.0 out of 5.0 by Catastrophic stay at the Xanadu Crowne Plaza. Avoid it!!! I strongly do not recommend this hotel to anybody who wants to have a good week-end in Hangzhou. It claims to be a 5-star but it is nothing more than a 2-star hotel, at best. When we arrived at the entrance gate by moto taxi (sorry we forgot our Rolls Royce at home...), the security guard stopped us and let my wife, my 2-years old son and myself under the heavy rain!!! I had to jump out of the moto taxi and exhibit my Ambassador Platinum IHG card to start being interesting for them... That was a nice beginning for our stay! I booked a lake view room and I was upgraded to a suite. Sounded nice, however our suite was with a direct view on the parking and constructions behind the hotel. It was just a stupid kind of upgrade. When you come to the Xanadu Resort, it is for having a view to the lake and nothing else! There is nothing else around to entertain yourself. The swimming pool was closed for maintenance and it was not announced on the website, if it was the case, I would have gone to the Intercon. The restaurant was also a huge disappointment: overpriced, cold food and late for everything. They gave us a plate of "free" cakes from the budget to apologize as they realized that they were not performing very good, but the Saturday was ruined already. So we decided to wake up early in order to go away quickly from this hotel. That would have been too easy!! We had to wait hours for a taxi and because it was not coming we had to take the shuttle that brings you to the closest subway station, 30 min from downtown. Hopefully, we got away and the rest of the sunday was great around the Xihu. I usually do not write comments on my stay, except if it is really good or very bad, but this time it was really not acceptable! 12 March 2014
Rated 4.0 out of 5.0 by 环境好,白金会员餐饮折扣 环境真心棒,适合一家人度假.可能因为淡季,很清静.房间送的水果和糕点都不错.美中不足是大堂吧啤酒选择太少,晚上没有东西吃,糕点不符合星级酒店水准 10 March 2014
Rated 5.0 out of 5.0 by 让人满意的休闲选择 带着家人去参加公司年夜饭,顺便也就选择在这里过夜了,酒店的服务让我和家人非常的满意,个人觉得作为一个休闲酒店,能让宾客睡得舒服和安心是最重要的,杭州世外桃源CP就完全可以做到。 房内设施的确有些磨损了,但是优质的服务让我完全可以无视那些! 20 February 2014
Rated 4.0 out of 5.0 by 硬件一流,软件二流 虽然酒店房间比较旧,但是酒店内部的环境以及周围的湘湖环境非常漂亮,适合度假。员工的服务意识和水平亟待加强,远差于其余皇冠假日平均水准: 1)问门口停车服务人员哪里可以停车,正在玩手机的他随便指了一个方向,开过去却没有位置。然后人也没有跟过来,只好自己找。 2)把我的预定信息弄错,说订了两间房并要额外付另外一间房的房费.只好马上上官网找出预定信息的来证明是酒店的错误才给取消。服务态度尚可,但是这绝对是酒店服务人员粗心造成的低级错误,无缘无故耽误我20分钟时间。如果当时checkin的人多的话,早就有排在后面的客人埋怨了。 3)被前台告知房间没有Wifi,只有大堂有.但是最后发现房间实际上是有的,只是热点起了一个奇怪的名字。 09 February 2014
Rated 4.0 out of 5.0 by 硬件不错,软件方面不太满意 过年入住的酒店,刚开始挺期待。酒店的整体环境还非常不错,而且我们全家也在酒店用了晚餐,味道都挺令人满意,还有免费的明信片可以邮寄,小的细节方面都很贴心,但是,但是, 问题在于以下2点,破坏了所有的心情: 1.check out 的时候前台小姐在系统中发现房价有调整,比预定的时候价格低,却告知是系统自行的调整,但是必须按照booking的时候付费用,也没有给出任何合理的解释。 2. 是否是因为修改了订单的缘故,导致本次入住被IHG网站认为不符合奖赏标准的入住,积分等一概被取消。非常不满意这样的情况。 07 February 2014
Rated 5.0 out of 5.0 by nice hotel,beautiful view and very relax。 bearkfast was good, I had a hot pot very good. Gary very friendly, good service. 21 December 2013
Rated 3.0 out of 5.0 感觉比以前差了 上一次入住的时候还叫索菲特。这次10.2全家来旅游定了两间房间。下面两件事情不是很愉快: 1)给我的一个一楼房间有严重的发霉味道,刺鼻难闻。交涉后换了一间会所客房(加收费用),但也有一些味道。 2)酒店因为房间不够的原因,给我的另一间房间安排到了会所客房,事后又打电话来说要加收费用,被我拒绝了。当然,最后结账时也没有加收费用。 有了这次经历以后,以后到杭州来玩应该不太会考虑这家了。 13 November 2013
Rated 5.0 out of 5.0 by Great resort! Perfect place for entertainmeny I have been into the resort on a weekend for a short vacation with colleagues. Have to say that the services provided by the associates are upbeat ! Thanks for bringing us the Crowne Plaza life style, and I hope to see you guys soon in SH… 28 October 2013
Rated 5.0 out of 5.0 by Although a bit far, this hotel should be the one you are looking forward for a stay Excellent service from the hotel and you are able to relax yourself even with a short stay 05 September 2013
Rated 4.0 out of 5.0 适合家庭休闲度假 杭州海外海酒店是上次公司开会入住了两天,环境不错,适合家庭休闲度假。当时房间安排在0栋所以要走很远,另外里面好像还没修建完。还有就是有点偏,吃饭不太方便。 26 August 2013
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