Rated 4.2 out of 5 by 46
Rated 5.0 out of 5.0 by gigipan 服务一流
08 July 2014
Rated 5.0 out of 5.0 by ruolin7 早餐品种不够多
05 July 2014
Rated 3.0 out of 5.0 by PCLAU COMPLAIN
- WHEN CHECKING IN, I WAS NOT TREATED AS AN
- EVEN AFTER REQUEST, I STILL CANNOT GET MY ROOM
- NO COMPLIMENTARY WELCOME FRUIT BASKET, N
OTHERS AS USUAL.
- T4 I HV CHECKED OUT EARLIER THAN I WANT TO STAY
EVEN PAYING HIGHER ROOM RATE.
30 June 2014
Rated 2.0 out of 5.0 by Jill8673 酒店景观不错
18 June 2014
Rated 1.0 out of 5.0 by xumin3 服务越来越差
10 June 2014
Rated 4.0 out of 5.0 总的不错，但细节不够
10 June 2014
Rated 4.0 out of 5.0 by Kaka_max 酒店环境一流，但是客房内部很一般，餐饮也待提高
09 June 2014
Rated 4.0 out of 5.0 by 财神老王 环境不错，位置稍偏
08 June 2014
Rated 5.0 out of 5.0 by 30分钟K线 环境幽雅，服务贴心
07 June 2014
Rated 5.0 out of 5.0 by 清风飞雨 酒店环境好
05 June 2014
Rated 4.0 out of 5.0 服务很好
Good service, a little strange smell in the room. I may choose this hotel next time.
03 June 2014
Rated 5.0 out of 5.0 by yj.2008 环境好,服务好
03 June 2014
Rated 5.0 out of 5.0 适合度假休闲
30 May 2014
Rated 5.0 out of 5.0 by txbb 环境优美，适合亲子休闲娱乐
29 May 2014
Rated 5.0 out of 5.0 by Emma-lobster NICE
I feel very comfortable.The enviroment is very beautiful.
29 May 2014
Rated 5.0 out of 5.0 by rick_0 幽静美丽的景观，极其适合度假！
14 May 2014
Rated 1.0 out of 5.0 by petersiu Very Disappointing Stay
What a terrible experience at the restaurant and my mood was ruined during dinner, by a hotel staff who is smoking in the non-smoking restaurant.
14 April 2014
Rated 5.0 out of 5.0 by jackyjj 比哈尔施塔特强
05 April 2014
Rated 5.0 out of 5.0 by lifeseeker 酒店环境不错，但应当重新装修了
03 April 2014
Rated 5.0 out of 5.0 good breakfast
breakfast is good and waiter is friendly. Room is clean.
19 March 2014
Rated 1.0 out of 5.0 by ClementF Catastrophic stay at the Xanadu Crowne Plaza. Avoid it!!!
I strongly do not recommend this hotel to anybody who wants to have a good week-end in Hangzhou. It claims to be a 5-star but it is nothing more than a 2-star hotel, at best.
When we arrived at the entrance gate by moto taxi (sorry we forgot our Rolls Royce at home...), the security guard stopped us and let my wife, my 2-years old son and myself under the heavy rain!!! I had to jump out of the moto taxi and exhibit my Ambassador Platinum IHG card to start being interesting for them... That was a nice beginning for our stay! I booked a lake view room and I was upgraded to a suite. Sounded nice, however our suite was with a direct view on the parking and constructions behind the hotel. It was just a stupid kind of upgrade. When you come to the Xanadu Resort, it is for having a view to the lake and nothing else! There is nothing else around to entertain yourself. The swimming pool was closed for maintenance and it was not announced on the website, if it was the case, I would have gone to the Intercon. The restaurant was also a huge disappointment: overpriced, cold food and late for everything. They gave us a plate of "free" cakes from the budget to apologize as they realized that they were not performing very good, but the Saturday was ruined already. So we decided to wake up early in order to go away quickly from this hotel. That would have been too easy!! We had to wait hours for a taxi and because it was not coming we had to take the shuttle that brings you to the closest subway station, 30 min from downtown.
Hopefully, we got away and the rest of the sunday was great around the Xihu.
I usually do not write comments on my stay, except if it is really good or very bad, but this time it was really not acceptable!
12 March 2014
Rated 4.0 out of 5.0 by dcihg 环境好,白金会员餐饮折扣
10 March 2014
Rated 5.0 out of 5.0 by 临时人物 让人满意的休闲选择
20 February 2014
Rated 4.0 out of 5.0 by dannyheart 硬件一流，软件二流
09 February 2014
Rated 4.0 out of 5.0 by christine.k 硬件不错，软件方面不太满意
1.check out 的时候前台小姐在系统中发现房价有调整，比预定的时候价格低，却告知是系统自行的调整，但是必须按照booking的时候付费用，也没有给出任何合理的解释。
07 February 2014
Rated 5.0 out of 5.0 by Gary15 nice hotel，beautiful view and very relax。
bearkfast was good, I had a hot pot very good. Gary very friendly, good service.
21 December 2013
Rated 3.0 out of 5.0 感觉比以前差了
13 November 2013
Rated 5.0 out of 5.0 by gilbertchen Great resort! Perfect place for entertainmeny
I have been into the resort on a weekend for a short vacation with colleagues. Have to say that the services provided by the associates are upbeat !
Thanks for bringing us the Crowne Plaza life style, and I hope to see you guys soon in SH…
28 October 2013
Rated 5.0 out of 5.0 by petersiu Although a bit far, this hotel should be the one you are looking forward for a stay
Excellent service from the hotel and you are able to relax yourself even with a short stay
05 September 2013
Rated 4.0 out of 5.0 适合家庭休闲度假
26 August 2013