Crowne Plaza West Hanoi

Hotel Front Desk: 84-4-62706688

Hotel Fax: 84-4-62706666

Hotel Email:

Check In: 2:00 PM | Check Out: 11:00 AM | Local Time: 7:30 PM

Noi Bai International Airport (HAN)

- Distance from hotel: 18.02 MI/ 29 KM South West l

- Take airport highway to hanoi city centre. After crossing Red River Bridge, take right turn to enter to Le Duc Tho street.

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- Car Parking Available

- Complimentary Daily Self-Parking

- Spacious car parking space in basement 1 and basement 2

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Hotel Highlights

Book one of our Suites or Club Rooms to enjoy personalized service in the heart of Hanoi, that includes access to our Club Lounge, where complimentary drinks and snacks are served throughout the day. Book now in advance and receive free upgrade, free breakfast, free Internet and late check out until 4:00PM.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience


based on 84 reviews
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Ratings Breakdown


  • 5 Stars
  • 4 Stars
  • 3 Stars
  • 2 Stars
  • 1 Stars

As good as the first time


September 20, 2014


Excellent rooms, comfortable beds. Good housekeeping. Very good food in executive lounge, better than when hotel just opened. Great recognition for IHG platinum member. Well equipped gym. Location suitable for my purposes, not really sure if it is a tourist hotel. Internet sometimes unstable, but overall great experience and I will be back

Posted byHotelStaff
September 23, 2014
Dear Rob1705, Thank you for the feedback on your recent stay. Great that you enjoyed our executive lounge and gym. Every guest is important to us and we do our utmost to have you spend exciting moments at Crowne Plaza West Hanoi. We look forward to your next visit. Jasmin Kohlbrecher Executive Assistant Manager
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Sehr guter Service, sehr guter Komfort.


September 11, 2014


Immer wieder gerne. Ich habe mich sehr wohl gefühlt und werde dieses Hotel auch in der Zukunft buchen.

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First Rate


September 10, 2014


I stayed here for 3 nights. It was excellent except in respect of 1 thing, that being wifi internet access which was patchy from time to time. As to the room, staff, food and services, they were all excellent and I will stay there again when I return to Hanoi.

Posted byHotelStaff
September 19, 2014
Dear NICKNAME1000, Thank you for your recent stay and your feedback. Indeed every guest is important to us and we do our utmost to have you spend magnificent moments at Crowne Plaza West Hanoi. We look forward to many other visits of yours. Best regards, Jasmin Kohlbrecher Executive Assistant Manager
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Very basic for a Crowne Plaza


September 02, 2014


The hotel does not have enough restaurant options for being an international chain like Crowne Plaza. It has just one restaurant, and the buffet for breakfast, lunch and dinner look surprisingly similar, with the same dishes very often.

There are not enough vegetarian options in the a la carte menu. The quality of desserts is poor. And there are not enough vegetable dishes in the buffet.

Most of the staff does not speak acceptable levels of english. They can only understand the basic words. Thus, if there is any specific requests being made (like a specific dish request which one hopes to be able to do in a hotel like Crowne Plaza chain), they do not understand often.

They could not even serve a bowl of mixed nuts or cashew nuts at the Library Bar of the hotel.

The quality of the desserts served at the lunch and dinner buffet are quite bad - the pastries are always dry and feel stale.

The restaurant choice and food quality at a similar priced IHG hotel - the Intercontinental Hanoi, for example, is much better.

Posted byBonyM
September 20, 2014
Thank you for your response. I do hope I will have a more enjoyable stay, and some options of some things to eat during my meals, at my next stay at your hotel.
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