Crowne Plaza Hefei

Hotel Front Desk: 86-551-62971888

Hotel Fax: 86-551-62971999

Hotel Email: cp@cphefei.com

Check In: 2:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
Hefei Xinqiao International Airport (HFE)

- Distance from hotel: 21.75 MI/ 35 KM West l

- Turn L twd X041 Road. Turn R twd G206 Road & stay R. Turn R twd Hehuai Road & stay R. Turn R twd Dongpu Road. Stay R twd West Second Ring Road. Then arrive hotel.

Train
Hefei Railway

-Distance from hotel: 9.32 MI/ 15 KM North East

- Head S on Xin Beng Bu Road twd N to Bei Yi Huan Road and stay N to Xi Yi Huan Road, turn right to He Zuo Huan South Road, Turn R on Huang Shan Road. Hotel will be located at the right side.

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- Car Parking Available

- Complimentary Daily Self-Parking

- Self-Parking Fee: 40.00 CNY

- Outdoor parking lots has 94 parking spaces (including 3 bus parking spaces), basement parking lots 199 parking spaces (including 2 handicapped parking spaces). Parking area patrolled and video surveillance monitored 24 hours a day.

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Hotel Highlights

Crowne Plaza Hefei provides guests with outstanding standards of comfort and service. Cutting edge luxury awaits you in our sleek and modern guest rooms and suites with state of the art facilities.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.5

based on 210 reviews
87%
Recommend This Property
Read All Reviews

Ratings Breakdown

210reviews

  • 5 Stars
    127
  • 4 Stars
    65
  • 3 Stars
    11
  • 2 Stars
    4
  • 1 Stars
    3

物品遗失无法追回

By

31 March 2015

club

介于我在贵酒店入住了两晚, 于3月27日上午9点check out, 离店约两小时后 发现,将随身饰品(一副珍珠耳环 和一条施华洛世奇的水晶手链)遗忘在1205房间电视机旁的写字台上。

我即刻拨打了酒店的电话,相关人员告知我,该房间会于当天下午打扫,会派有关人员帮我查找遗失物品。

随即 再收到酒店回电的时候, 相关人员告知我说 该房间已经有客人住进去了 ,并且遗失的物品找不到,两通电话间相差仅20多分钟。

我知道房间里没有摄像头,无法证实 到底是不是酒店的清洁人员将我的物品占为已有, 但是我百分百确定 我住店期间没有其他人员进来拿东西的可能,并且离店时丢失的物品一定在写字台上,没有带走。

对此 我要求酒店给我一个说法,酒店相关人员说话前后矛盾,直到最后也没有跟我道歉。
这样的入住体验实在令人太失望,和洲际的品牌形象相差甚远。

起码客人物品遗失需要帮忙归还

Posted by HotelStaff
01 April 2015
尊贵的客人您好!衷心感谢您在百忙之中留下的点评,也非常感谢您的入住和详细点评。从您的点评中,我们很遗憾的看到此次入住未能达到您的期望。该事件引起了管理层极大的重视,我们已经在积极地调查,给您一个满意的答复。在今后的工作中酒店将加强对员工的培训,提高员工的对客服务意识,完善每一个服务环节。希望您在未来继续关注和支持我们。Judy Gui 市场传讯经理合肥皇冠假日酒店
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Room was cold

By

30 March 2015

club

Room was clean, service ok, but Air con didnt work and didnt heat the room at all and the room was too cold as still winter, was too late after check in to ask for new room so for 1 night i just suffered it.

Posted by HotelStaff
31 March 2015
Thank you for sharing your recent stay experience with us, We sincerely apologizes for the inconvenient course. We have passed these comments to relavent departments,If you have any questions please do not hesitate to contact our Guest Services Manager .We hope to provide a higher quality service for you at next time. Meanwhile, We look forward to welcome you back at Crowne Plaza Hefei in the near future.Judy Gui Marcom Manager Crowne Plaza Hefei
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噪音

By

30 March 2015

club

因酒店靠近铁路, 火车经过时有明显噪音。
靠铁路一侧可考虑改善隔音。不过, 睡眠基本尚可。

除开这一点, 总的来说, 酒店很不错。
早餐尤其丰盛。

Posted by HotelStaff
31 March 2015
尊贵的客人您好!感谢您在百忙之中留下的宝贵点评,也非常感谢您对将酒店的评价。关于您提到噪声问题,您在入住前可以提前告知前台帮您预定一个离火车道较远的安静房间。希望在未来您能继续关注和支持我们,见证我们各方面的提高。合肥皇冠假日酒店真诚期待您的再次光临!Judy Gui 市场传讯经理合肥皇冠假日酒店
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前台服务温馨

By

27 March 2015

club

总体很满意,办理入住和离店手续时,前台服务人员服务温馨,房间布置暖心,在酒店所到之处,都有管理人员或者酒店员工提供及时的帮助,以后会继续入住合肥皇冠假日酒店。

Posted by HotelStaff
30 March 2015
尊贵的客人您好!感谢您在百忙之中留下的宝贵点评,也非常感谢您对酒店的高度评价。希望在未来您能继续关注和支持我们,见证我们各方面的提高。合肥皇冠假日酒店真诚期待您的再次光临!Judy Gui 市场传讯经理合肥皇冠假日酒店
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