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Rated 4.4 out of 5 by 56 reviewers.
Rated 5.0 out of 5.0 by VERY GOOD REPEAT EXPERIENCE I have stayed at the Crown Plaza in Heidelberg a few times and I always like to return. The staff is exceptional - very courteous and helpful and I have always had very nice clean rooms. Especially for business travelers and travelers from overseas, the set-up in the room is very good. I did not even need to get out my converter and had ample desk space. The pool area area is very nice as well. The location is very good and the Lufthansa shuttle bus from the hotel to the Frankfurt airport make is very easy. I look forward to may next stay. 23 February 2014
Rated 5.0 out of 5.0 by Exceeding almost all the expectations At check in, a female staff at the reception welcomed me, organised my room key and explained everything at the hotel in much detail. She also offered to help with finding my way around the city centre and recommended a few good places. i found this very nice as I usually have to voluntarily ask staff members around the hotel and the information I get is often very brief. The only downside of the hotel at the moment is an expensive fee to use wi-fi. However, putting this aside, everything else exceeded my expectations. The room was very spacious, immaculate and had a nice table where you can work. The bathroom was also very clean, but the shower/bath tub seemed slightly out of date with the bathroom sink. Nevertheless, as a guest at the hotel you can use the hotel spa/sauna and i must say it was the highlight of my stay. The water temperature for spa could be slightly higher, but everything was very well maintained and the staffs at the spa/sauna reception area were very friendly. Overall, had a very nice, comfortable stay in Crown Plaza hotel in Heidelberg, and if I were to come here again, I would like to come again to Crown Plaza, provided that wifi price is more reasonable or free as many other hotels these days are. 29 January 2014
Rated 5.0 out of 5.0 by Great Service we enjoyed our two nights stay at the hotel. The receptionists were friendly, efficient and helpful. Parking was safe and easy. Foood and drinks at the Gaudeamus were excellent and so was the service. The same applies to the generous breakfast. The room temperature was on the 'chilly side' inspite of the fact that the Thermostat was set at 25 centigrade. 28 January 2014
Rated 5.0 out of 5.0 by Great stay in Heidelberg! I spent 3 nights at the Crowne Plaza whilst on business. The hotel is centrally located in Heidelberg close to the hold town and staff. The staff in the hotel were all very nice - they welcomed me and were helpful throughout my stay. The hotel room was spacious, clean and nicely furnished - I appreciated the TV having BBC1 and ITV. The breakfast was fantastic with plenty of choice, attentive staff and great food! I also ate in the bar one evening and again the meal was great - with excellent service from the Bar Tender. I enjoyed the pool / sauna / steam room - all very clean and relaxing! The gym was on the small side but the equipment was fine and all you need for a quick workout. Overall I really enjoyed my stay and will be returning to the hotel on future business trips to Heidelberg, 24 January 2014
Rated 5.0 out of 5.0 by Staff World class staff....very helpfull and informatif yet need to bring smile more oftenly... But overall good staff great room great room service 17 January 2014
Rated 2.0 out of 5.0 by Disappointed Although Price was good i regret that I went there. Everything in the room was worn and due for renovation. Terrible smell in corridor of the Hotel. Noisy room. Room was hot. If Windows open it was too loud 09 January 2014
Rated 5.0 out of 5.0 by Very Recommendable Hotel Last November we spent one night in the CP HD. This hotel is very recommendable beside very friendly, helpful staff, the beautiful room, the breakfast, the SPA range and the location close to the Heidelberger Altstadt. Dieter & Anja A. 07 January 2014
Rated 4.0 out of 5.0 by Good but room for value Superb staff and hard-to-beat location! We arrived and were generally pleased with our stay from the room, the amenities (pool & free mini-bar). The staff were simply amazing, with strong local knowledge and good breadth of languages. While the breakfasts were excellent, they were overpriced. Finally, the wi-fi was good, but the business center and VIP lounge computers were poor. Strong recommendation especially if staying in and around Heidelerg for any length of time. 01 January 2014
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