Rated 4.3 out of 5 by 157
Rated 4.0 out of 5.0 by Business Traveler 12345 Business Meeting
The staff is great, very attentive...except the pool, even though there is a lifeguard at the pool, I would say swim at your own risk, as I'm pretty sure when they are playing games on the phone they are not watching you or your kids.
The rooms need work, beds are comfortable, they are putting all new mattresses in. The rooms need to be freshened up, our room leaked when it rained and it was clear that this had happened before given the amount of water damage on the ceiling.
The attached restaurant is so so as far as food goes, the breakfast is bland and the same thing each morning and does not seem that there is any real effort put into making it something special. My colleagues and I went there for drinks one night and waited a half hour before we ordered drinks, the waiter completely blew us off.
Overall, I would say that the hotel needs cosmetic work, but the staff in general is excellent.
17 July 2014
Rated 4.0 out of 5.0 by Apix Excellent compromise between business travel and sightseeing
The hotel has big rooms and confortable beds. The level of cleanliness is high as well as the sleep qualitiy. The small gym and swimming pool are a plus to relax after one day congress/conference/meeting. The staff is kind and the restaurant offers different kind of food in its menu. Really appreciated is also the free shuttle from and to the Dulles airport. Nowadays, it takes more or less 1 hour to get into Washington DC city center from the hotel (bus 950 + subway), but the metro is going to be extended closer to the hotel (in few weeks) so this time will considerably decrease. I strongly suggest the hotel mainly to people travelling for work, who would like to have confort and also some sightseeing.
17 July 2014
Rated 4.0 out of 5.0 by Justin1973x Good hotel but airport shuttle has a detour
I stayed at this Crowne Plaza because of the convenience and shuttle to Dulles Airport. I asked the front desk if the airport shuttle went directly to the airport or if it stopped elsewhere along the way to pick up other passengers. I was told that the shuttle would go directly to the airport so I boarded at a reasonable time. The front desk was wrong, the shuttle left the hotel to go to the Kohls department store parking lot to pick up random passengers before heading to the airport. The Kohls delay took several minutes because we waited for passengers to find their way from the large parking lot to the shuttle van. I have no idea why the Crowne Plaza airport shuttle includes the Kohls parking lot as part of its route to the airport but the delay should be communicated by the front desk when guests ask. If I was told of the detour, I would have left the hotel on an earlier shuttle.
13 July 2014