Rated 4.0 out of 5 by 180
Rated 4.0 out of 5.0 by Jenn19 Great time!
Arrived on a Saturday and was able to get early check in....staff was very courteous and knowledge about the surrounding locations. attending a wedding on site and it was beautifully done. would recommend to anyone. :)
07 December 2013
Rated 4.0 out of 5.0 by Delafield12 Wonderful location, loved the outdoor balconies and views
We stayed one night and unfortunately had bad weather. But we still appreciated the outdoor balconies with the sea breeze at night. The rooms are spacious and beautifully appointed, very comfortable. Expensive valet parking, but that is the norm on Miami/Hollywood Beach. Our only problem was with our reservations and billing. We did our reservations online and found that they had double booked with 2 different rates. When we contacted the hotel, they said they could do nothing about it, we were responsible for paying for all rooms since the deadline had passed. We ended up on the phone extensively with IHG Guest relations to get this resolved, which they did. Otherwise our experience was memorable in a good way and we would love to come back at another time for more than 1 night to enjoy the beautiful pool and beach across the street.
06 December 2013
Rated 1.0 out of 5.0 by UpsetBride2713 Ruined my wedding weekend
This hotel was beyond awful in hospitality. Yes it was clean, pretty to look at and the rooms were lovely. However, that is not what make a hotel good. This hotels on a whole from the door to the desk was terrible to me (the bride) and my whole family (10 seperate rooms). The door staff went above and beyond to try to be nasty. The day of my wedding while in my gown, the valet/door men refused to allow my car to pull through under the covered area when it was raining. They were so focused on the one guest checking in that they would not allow us to use the clearly open drive to just pull into. As almost all brides we were running late, so after standing there for over 5 minutes while he putted around, I walked out into the rain to get into the car. After getting in the car the valet then let us drive though the same open area he would not let us drive up through before.
Then after the wedding, another valet worker at 12am would not allow me to drive in the gated parking lot because he was busy arguing with another guest who was not with us. We had the code and the sticker on our car and he still refused. Now in my wedding gown with my sleeping six year old I was forced to stand in the parking lot arguing with the valet attendant. I left and went inside trying to ask the front desk to send someone out to help because we couldn't get in and we had paid. I was told I was needed to wait for help because they were busy helping people check in which I understand if it was said politely. However it was not. He was nasty and rude and refused to help. Meanwhile both parties outside are both arguing with the attendant and it needed to be addressed.
So much more details to even mention. But hopefully you have the idea. I never write reviews but it was that terrible of an experience to not mention. Wedding weekend was spent crying and dealing with nonsense.
05 December 2013