Crowne Plaza Houston-Downtown

Hotel Front Desk: 1-713-7398800

Hotel Fax: 1-713-7397307

Hotel Email: sales@cpdowntown.com

Check In: 3:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
George Bush Intercontinental Airport (IAH)

- Distance from hotel: 21 MI/ 33.8 KM South l

- From airport, take I-45 South all the way to downtown. Exit Pierce/Dallas, veer left onto Jefferson St., go through Brazos St. light, hotel is immediately on left.

William P Hobby Airport (HOU)

- Distance from hotel: 12 MI/ 19.31 KM North l

- From airport, take I-45 North, take Scott St. exit. Scott St. will turn into Pease St. about 10 blocks down, go through Smith St. light, hotel is immediately on left.

Train
Downtown Metro Rail

- Distance is 4 blocks. Houston's 7.5-mile light rail system connects downtown, Midtown, the Museum District, Texas Medical Center and Reliant Park

Underground

Metro light rail

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- Car Parking Available

- Valet Parking Available

- Valet Parking Fee: 26.00 USD

- Hotel does not offer self-parking. Valet parking only. Weekday (Sun - Thurs) pricing $26 plus tax/overnight. Weekend (Fri/Sat) and event parking is $12 plus tax/overnight. Complimentary parking for restaurant patrons up to 2 hours.

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Guest Reviews

Each review and rating we receive is verified to ensure that we display only information provided by guests who have actually stayed in the hotel.

Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.2

based on 235 reviews
85%
Recommend This Property
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Ratings Breakdown

235reviews

  • 5 Stars
    139
  • 4 Stars
    44
  • 3 Stars
    27
  • 2 Stars
    14
  • 1 Stars
    11

Needs serious improvement

By

28 July 2014

The front desk staff was very pleasant and so was the shuttle driver. Upon my arrival there were 2 persons in uniform standing around as if they did not know what to do. I had to go over and ask for assistance. Then it was as if they expected me to offload my luggage. They were completely disorganized and lacking direction. Once checked in I found out I was 2 doors down from the elevator and asked to be moved away from the elevator. I went to lunch and came back to see I had been moved 2 floors down to a room 2 doors away from the elevator. I again asked to be moved and they got it right this time. The rest of my stay was marred by an unruly housekeeper. She was very rude and on two separate occasions would knock on the door repeatedly even after I acknowledged her first knock or two. I finally opened the door and she was offering water. I declined. She did this again 1 day later. I now she could hear me through the door because the front desk came up shortly after her and I did not change to volume of my voice to answer and they heard me the first time. In addition Housekeeping did a lousy job on cleaning the room even after I complained to the front desk on the 2nd day. These events are what will keep me from frequenting your establishment again. It was like being in a 1 star hotel. I am very disappointed.

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Efficient, Friendly Staff and a Great Night's Sleep

By

26 July 2014

A great location for sport venues, medical facilities or museums, our trips to Houston are always more relaxing knowing we can stay at the Crown Plaza-Downtown. The staff always makes sure we get in quickly, get water and snacks, and enjoy a quiet night so we are well rested for the next day. Multiple stays always resulting in no issues. Just what we want in an overnight stay.

Thanks.

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A little stumble, but great stay

By

26 July 2014

I really enjoyed our stay at this hotel. Staff was very friendly and showed appreciation. We had a small issue with our key being deactivated after 12pm. Front office tried to get the key to work (twice for that matter) but couldn't get it to work, A technician had to come and open the door for us, luckily we didn't need the key after that so it wasn't a big deal that they couldn't get our key to work.

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Royalty Traetment

By

23 July 2014

Staff treated us like royalty. Transportation to sporting event was easy. Room was very classy and clean.

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Wonderful experience.

By

23 July 2014

club

I stayed in this hotel for a conference and enjoyed every minute. All staff members were friendly and helpful, and I appreciated how the manager on duty expressed interest in me and in making sure my needs were being met. The food served by the hotel for our lunches and banquets was absolutely delicious! Kudos to the chef and kitchen staff. The facility itself is lovely and well situated for getting to a variety of places in downtown Houston, and the free shuttle offered by the hotel to many of these was a real plus. In conclusion, I don't usually take the time to offer my opinion like this but I do believe in giving honor where honor is due - hence this review!

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Falls Short

By

22 July 2014

Room was great. Hotel fell short with ammenities. Shuttle service on a Friday night with a huge event downtown stopped at 11:00 pm. By time we returned room service had stopped, the store was closed, and to disbelief the vending machines were turned off as well. During checkout staff including manager on duty didn't seem to be very knowledgeable of their job. To end my brand new 2014 truck was in valet when coffee was thrown spilled or whatever across my hood splashed onto my windshield and dripped down my grill but no one felt it was relevant to inform me.

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Great Room Great Staff

By

22 July 2014

An excellent downtown hotel that offers great comfort and a genuinely friendly staff that wants you to enjoy your stay. I highly recommend this hotel. Great beds, great pillows, quiet, and has a great lounge to wind down in.

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Always a Great Visit

By

21 July 2014

platinumelite

I am a frequent guest and have always enjoyed staying at the downtown Houston Crowne Plaza. I am welcomed by the front desk staff and attention is given to every detail to make my visit special. The Guest Experience Mgr. and the entire staff are first rate. The exercise facility and dining facility are excellent. I would recommend this hotel to all visitors in downtown Houston, Texas

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Good to stay

By

21 July 2014

platinumelite

Excellent one to stay in Houston Downtown area. Good Amenities.

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Bathroom entrance was wet

By

21 July 2014

I would have expected a cleaner room at the Crowne Plaza being more of a business hotel

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Stay at Crowne Plaza Downtown Huston

By

18 July 2014

platinumelite

At my request we located near the elevators the first night because my wife has mobility problems. Big mistake. The staff moved us promptly on request.

Overall a good stay for Houston

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Uncomfortable Sheets & bad water pressure

By

16 July 2014

platinumelite

The hotel itself was nice, but the valet did not offer to help with my or my girlfriends luggage. The room was nice, but oddly arranged. There was a chair in between the window and bed to where you could not exit the bed from the left. Also the tv channels started to get blurry past channel 30. My girlfriend took a shower and halfway through the water pressure cut down severely. Due to the lack of pressure, she had to rinse the remainder of her conditioner out with the tub faucet. When it was time for bed, the top sheet was about as rough as printer paper. We ended up taking it completely off the bed. The manager signed and sent a nice personalized letter, but the hotel really did not exceed my expectations.

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