Rated 3.3 out of 5 by 255
Rated 2.0 out of 5.0 by KJSheth 4 day hotel stay
Compare to service price we paid is high,
No Doorman to assist league and entrance
Room allocated different then reservation made
AC unit does not function properly
No TV, or complimentary news paper in lobby or waiting area.
Some of the front desk staff need more training.
04 December 2013
Rated 5.0 out of 5.0 by Ternise Crowne Plaza Hotel
Our stay at the Crowne Plaza on Kirby in Houston, Texas was quite enjoyable. We were provided with everything we asked for in a timely manner. The room was quiet and the service provided was excellent. We plan to continue using this hotel for all our medical appointments and non medical as needed. We certainly would recommend this hotel to all.
Thank you for making our stay enjoyable.
02 December 2013
Rated 4.0 out of 5.0 by Marley26 Everything ok but noise from dripping all night
Room was on the second floor. Rained lightly all night and continued to hear loud drip. Next time will request higher floor. Did not sleep well
30 November 2013
Rated 5.0 out of 5.0 by ShellyC staff goes above and beyond
We have been staying here every 6 weeks while my husband goes through cancer treatment at MD Anderson. During our last stay, he had a seizure in our room. The manager on duty immediately came to our room and stayed with us until he was loaded into the ambulance. He was extremely kind and helped keep us both calm. The following evening, our kids arrived at the motel. Before we left to go to the hospital, I received a call from the ICU nurse that they were taking my husband in for emergency surgery. The shuttle driver immediately rushed us to the hospital and got us there just as they were wheeling him out of his room. We were able to tell him how much we loved him before the very risky surgery.
There may be newer motels around, but I will never give up the staff at Crowne Plaza just for a newer building.
25 November 2013
Rated 5.0 out of 5.0 by Aaron319 Excellent Staff and Service
I have been staying at this property for the past 3 months or so and will be staying with them for about the next 8 months. I can't say enough about the staff and service I receive when I am at the hotel. Everyone has gone above and beyond to create a home away from home feeling for me at the hotel. I also commend them for the wonderful job they do ensuring a comfortable stay for people in town visiting the medical center while handling the many conventions that stay at the property. I would definitely recommend this property to anyone visiting the Houston area!
21 November 2013
Rated 2.0 out of 5.0 by businesstraveller3127 Nice staff but pretty much a dump
Stayed for business. Usually have great luck with Crowne Plaza but this was not like other ones. First room they put me in smelled like a combination of body odor and smoke. Second one they put me in smelled like mildew. Staff was nice and helpful but the hotel is really a dump.
Restaurant has terrible food and there is no place to get coffee before 6:30 am. I would NOT stay here again.
18 November 2013
Rated 4.0 out of 5.0 by bravoTX Great Service
Most of my business is done right around the Reliant Stadium. I've used this Crowne property several times and it's always a great experience! Highly recommended! Great breakfast too. I'll be staying there from here on out.
18 November 2013
Rated 5.0 out of 5.0 by STRIPER18 CARPETS
WE HAVE BEEN COMING TO THE CROWNE AT KIRBY FOR 6 YRS AND THIS IS THE FIRST TIME MY WHITE SOCKS GOT DIRTY WALKING ON THE CARPET. I TOOK A TOWEL AND WIPED IT ACROSS THE FLOOR AND IT WAS SOILED ALSO.
17 November 2013