Crowne Plaza Houston Near Reliant - Medical

Hotel Front Desk: 1-713-7483221

Hotel Fax: 1-713-7958492

Hotel Email: azehnder@houcp.com

Check In: 3:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
George Bush Intercontinental Airport (IAH)

- Distance from hotel: 28 MI/ 45.06 KM North East l

- Take Hwy 59 south to Hwy 610 west to Kirby exit. The hotel is on the right side of the interstate. Or take Hwy 45 south to Hwy 288 south exit 610 west to Kirby exit and the hotel is on the right side of the intersection.

Hobby Airport (HOB)

- Distance from hotel: 10 MI/ 16.09 KM South East l

- Take Broadway street to I-45 North to 610 West, Exit Kirby the hotel on the right side of the intersection.

Train
NRG Metro Rail

-Distance from hotel: 0.2 MI/ 0.32 KM South East

Print Hotel Fact Sheet

- Car Parking Available

- Complimentary Daily Self-Parking

- Chili Cook-off 2/21-2/24/11, Rodeo 2/26-3/17/11 complimentary parking for 1 vehicle additional vehicle $30 per day/per car base availability. Durning Cook-Off and Rodeo, the hotel does not allow any TrailerParking at any time on the hotel parking lot.

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Hotel Highlights

Once known as the legendary Astroworld Hotel in Houston, TX, our hotel is next to Reliant Park.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

3.6

based on 485 reviews
67%
Recommend This Property
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Ratings Breakdown

485reviews

  • 5 Stars
    194
  • 4 Stars
    92
  • 3 Stars
    66
  • 2 Stars
    62
  • 1 Stars
    71

Poor staff performance

By

October 22, 2014

I am a platinum IHG member and rarely do I post poor reviews but the poor performance on the part of the Crowne Plaza staff needs to be noted so that other travelers are forewarned and that the management can take the necessary corrective actions. I had a shipment of trade show materials shipped to the hotel and was received 2 days before my arrival. The shipment was received just like any shipment of materials to the hotel and put in a storage room with everything else shipped there. When I tried to retrieve them on Monday morning before the show the front desk had no idea of where to find them. I had to show them the shipment record including the signature of the receiving person before they could take any action. It took me until noon through a multitude of staff communication snafus before I was able to retrieve the goods. On other complaints, lobby coffee urn was left empty on each of three mornings, or no cups available, or no covers, etc. Incorrect walking and driving directions were given on 2 occasions. The room was mediocre. GPS directions to the hotel continuously led to a gate that was permanently closed. This was the worst staff performance that I ever witnessed at an IHG property anywhere in the world. If IHG management cannot or will not correct deficiencies at this hotel I recommend that it be sold or shut down. It is an embarrassment to the rest of the chain.

Posted byHotelStaff
October 24, 2014
Brucifer, We will like to thank you for taking time to post your comments and for being an IHG rewards Member. We're very sorry that our staff did not meet your expectations in how we handled your packages. Rest assured that your feedback will be taken into consideration in our efforts to improve our service levels sincerely. Jerry
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great service

By

October 21, 2014

club

hotel service was v good. front desk was very helpful. lacking in english a little.had problems getting phone call in my room

Posted byHotelStaff
October 24, 2014
limer, We would like to thank you for taking the time to post your comments about your stay and also for being an IHG Rewards Member. We're very happy that you enjoyed your stay with us sincerely. Jerry
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Very Tired Hotel

By

October 19, 2014

club

This hotel seems to have seen its better days
while the lobby seems to be nice everywhere else in the hotel seems to be very tired and worn out, the room was the worst
as the carpet was dirty and smelled musty.

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a very quite hotel

By

October 16, 2014

club

was a pleasant stay, room needs some attention on the details, outside hallway lighting was coming through the door and a/c would not cool the room. but a well layed out and clean hotel.

Posted byHotelStaff
October 21, 2014
chrisk47, We thank you for taking time to post your comments and also for being an IHG rewards Member. We're very sorry that we did not meet your expectations during your stay. We do hope that you will stay with us on your next trip to Houston. Jerry
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