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Rated 4.1 out of 5 by 314 reviewers.
Rated 2.0 out of 5.0 by Not well suited for Platinum member This property does not respect or care anything at all about your platinum status. I would suggest finding another property if you care at all about being recognized as their top loyalty program customer. 20 July 2014
Rated 5.0 out of 5.0 by Humid in Houston Good friendly service from the staff. Restaurant was excellent...good food, large portions, great service 19 July 2014
Rated 4.0 out of 5.0 by Nice Stay Nice stay this time around. Construction in the area will drive you crazy. Staff friendly as usual. They do make it right when things go bad, thank you Mandy. 16 July 2014
Rated 1.0 out of 5.0 No Professionalism Cold and Un friendly The hotel was just barely ok, the front desk personnel was not friendly at all at check in it was just a routine and lukewarm reception. When I went back out to park my car a random taxi driver that was just hanging out in front of the hotel, who by the way, saw me get out of my car and walk in to the hotel, approached me and said " oh did you call for a taxi? I said yeah I did just let me go and park my car real quick lol so he proceeded to follow me to my car to hit on me, really? I did not feel safe at all. The room was kind of tore up curtain puller broke and sitting on the ledge, I didn't get a newspaper at my front door on the first morning like everybody else did. I ordered a Rueben sandwich from room service it the absolute worst Rueben I've ever had in all my years. The corned beef was so dry, they used coleslaw instead of sauerkraut #yuck# and I could hardly taste the thousand Island dressing. I asked for a wake up call which I did not get on the first morning and their policy is that if you don't get a wake up call they will refund your money for that night. I have yet to get that refund. When I called several times including the morning that I did not receive my call to inquire about it I was hung up on by one of the front desk staff members I think her name was Karen bc she didn't want to hear my story. I was promised that the manager would call me the next day, never got that call. I called back the next day to speak to the manager who was un friendly and not helpful at all! They were acting like I was asking for a first born child when that is their policy I really wanted to see if they would honor it. I wouldn't have even asked if it had not been put out there don't offer what you can't deliver. I will be contacting their corporate Headquarters, and giving names. If this policy is not going to be honored they need to stop advertising it. I was very displeased with my experience at this raunchy hotel needless to say I will never stay here nor will I recommend it to anybody. BTW I am civil service and work on a military installation and we travel to Houston and other areas in Texas and around the world frequently. I work in the travel office where we create their travel orders and pick their hotels : )))) 16 July 2014
Rated 5.0 out of 5.0 by Tranquilidad y buen ambiente Ha sido una estancia de diez días muy agradable. Ha sido muy cómodo acceso a las dependencias. La habitación muy agradable para el descanso. El pero ha sido la conexión WiFi a internet desde la habitación. 15 July 2014
Rated 3.0 out of 5.0 by Room Service was the worst and would prevent me from return Need to work on menu and quality. Food was practically inedible and a waste of time. 14 July 2014
Rated 4.0 out of 5.0 by 舒適乾淨地點優 這hotel很乾淨舒適, 有很好的休息環境. 地點也很方便, 距離主要商業區很近, 減少舟車勞頓. 對面商圈有許多購物商場, 購買飲食, 補給品都很容易 14 July 2014
Rated 4.0 out of 5.0 by great value and location I have visited the Crown Plaza multiple times. It is convienently located between th Medical District and the shops and restaurants of Westheimer. It has a friendly staff, a good on site restaurant. It is a little dated, but always clean and a great value for the money. 10 July 2014
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